Call Center Operations Manager- Fiber Broadband Client


Fully Remote Job

Posted On: February 08, 2024

Who we are:

We are SP Data Digital, and we like to shake things up! We promote a great culture and embrace a team of entrepreneurs who think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance, Technology, and Security! For more information on GigRx, visit our website at https://www.GigRx.ai.

The opportunity: SP Data Digital’s Hi-Speed Fiber Sales business unit, GigRx, is currently seeking a highly experienced and skilled Operations Manager to join their team. The chosen candidate will be tasked with leading and developing a team of Sales Leads and Agents and will play a pivotal role in expanding the company's Fiber Broadband business. The ideal candidate will possess a proven track record of success in managing operations and will be responsible for driving sales growth, ensuring customer satisfaction, and maintaining operational excellence. If you have a passion for leadership, strong business acumen, and a desire to work in a dynamic and exciting environment, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Team Management: Lead, motivate, and develop a team of Team Leads and Agents. This includes assisting in hiring selection, performance evaluations, coaching, and terminations.
  • Sales Growth: Drive new Fiber sales and convert existing customers to Hi-Speed fiber solutions.
  • Forecasting & Strategy: Work with management to forecast sales, identify opportunities/challenges, and recommend solutions.
  • Reporting & Tracking: Use CRM to track sales activity and provide accurate status updates.
  • Client Relationships: Conduct high-level conversations with C-Level and VP-Level Executives to address business needs.

Qualifications:

  • Experience: 8-10 years of call center experience, minimum 1 year in call center leadership/supervisory role.
  • Sales Experience: 3-5 years closing sales in technology, preferably telecom (cable, telco, or fiber).
  • Leadership: 3+ years leading high-performing sales teams.
  • Skills: Presentation, communication, forecasting, analysis, business acumen, CRM proficiency.
  • Education: Bachelor's degree or equivalent work experience.
  • Languages: English fluency, additional language preferred.

Additional Notes:

  • Full-time, salaried position
  • Competitive base compensation + bonuses, based on experience.
  • Program operation shift timings are between 10 AM and 9 PM EST, Monday through Sunday.
  • Unwavering integrity, drive, and continuous improvement are essential.
  • The ideal candidate has a deep understanding of fiber broadband and the ability to translate client needs into solutions.

 SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

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