Thanks to this exciting growth, we're searching for 60 exceptional employees to add to our Troy site.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Troy with lots of free parking and close to Somerset amll as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
Evaluating the accuracy of loan documents
Calculate income using pay stub and W2
Assess loan attributes and documentation for soundness and accuracy
Achieve monthly production goals while maintaining quality standards
Provide exceptional customer service verbally and written
What You Need To Have:
Detail-oriented and accurate
Organized and able to multi-task
Must be flexible and ready to work in a dynamic production environment
Excellent communicate skills, both verbally and written
Professional, proactive and solution-oriented
Flexibility to work overtime including Saturdays as needed

Required Experience:
Associates or higher in related field (or equivalent work experience)
1+ years of related experience (e.g. bank teller, loan processor)
Proficient with Excel, and web-based applications
Financial Services industry experience
What We Offer YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed hourly rate: $13/hr, plus unlimited bonus potential
Location: 340 E. Big Beaver Rd #STE 300 (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Center, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 7am-midnight, 7 days/week
Rate of Pay: Guaranteed full time $13 per hour, plus unlimited Bonus and Incentives.
Start Date: Class starts June 11th
Apply now and Launch your career at S&P Data!!
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Michigan. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
 

Thanks to this exciting growth, we're searching for 50 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Troy with lots of free parking and close to Somerset amll as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution adn World Class Service on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
What We Offer YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed hourly rate: $12/hr, plus unlimited bonus potential
Location: 340 E. Big Beaver Rd #STE 300 (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Center, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 7am-midnight, 7 days/week
Rate of Pay: Guaranteed full time $12 per hour, plus unlimited Bonus and Incentives.
Start Date: Classes starting June 4th and the 25th
Apply now and Launch your career at S&P Data!!
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Michigan. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
 

Our Location:
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love chatting online? Are you revved up with a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Summary of Duties:
The Omni Channel Sales Representative will engage in multi-channel communications with prospective customers and existing clients in regards to Internet/TV/Phone acquisition in Canada. You will receive chats from our client’s website to sell their services all while providing excellent customer service.  You must able to identify when the customer on the chat may want a phone call to complete the sale. Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts in a 24/7 environment including days, evenings, weekends and general holidays.  Hours of work are subject to change as business needs evolve.
Main Responsibilities:

Proactively addresses customers’ needs for products/services and presents sale based on value to the customer
Achieves sales objectives by promoting and selling various product and service solutions by value-based selling to needs
Strives to understand customer’s situation and recognized the customer’s needs
Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
Provides quality service that will exceed customer expectations
Navigates computerized system and accurately enters data
Meets or exceeds business standards for quality and productivity
Verify sales as requested
Skills and Qualifications:

Minimum 2 years of sales experience
Consultative sales experience
Exceptional written and verbal communication skills in the English language.
Ability to navigate through several web applications simultaneously and enter data at 50 wpm
Successfully pass a criminal background check, and employment and education verification.
Experience in a call center or sales environment is an asset
Ability to sell and build customer relationships over both Digital channels and the telephone
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; conduct a phone call and chat support while listening and thinking about solutions to offer our customers while entering data
Required Skills should include:

Must be self-motivated and results orientated
Must have good attendance and be prompt for work
Must have excellent verbal communication skills
High tolerance for a fast-paced demanding environment
Quick fingers: Typing speed of 50 WPM and excellent command of the English language
Thrives under pressure and able to exceed sales targets
Internet user– Live on the internet and be able to sell to customers’ needs
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1

S&P Data has established itself as an outsourcer that can be trusted to deliver top notch performance in both sales and service channels. It is focused on providing technology, human capital and operational expertise which has been developed and nurtured over more than two decades in the Customer Relationship Management business.
S&P Data has serviced many top brands across multiple industries from major financial institutions, to top telecommunication brands and international distributors.
S&P Data is an excellent place to start because you’ll learn how to sell services and technology. We’re also a tremendous company to build a career in the exciting, rapidly growing contact centre space.
Required Availability: Monday to Friday - 8:00 am - 11:00 pm, Saturday - 10:00 am - 6:00 pm
Wage: $14.00/hour + Bonus
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-Time: 40-44 hours per week
Description:

Politely and professionally addressing each customers unique concern
Being an expert in your field
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Provide quality service that will exceeds expectations
Navigate through computerized system and accurately enter/track data
Maintaining a high level of confidentiality
Requirements:

Completion of Grade 12 and/or Post-Secondary Education
Ability to pass criminal record check
Strong understanding of internet technology
Ability to build customer relationships over the telephone
Strong written and verbal communications skills so you can express clear ideas to the customer
Ability to multi task simultaneously; listening and thinking about solutions to offer our customers
What We Offer:

Paid Training & Continuous Learning
Opportunity for Growth and Advancement
A chance to work with Top Fortune 500 Canadian Companies
Gain experience in a professional business work environment
Very convenient location
#SPD1

Bilingual Customer Care Specialist
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 100 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and  vision care after 90 days of employment at 80% coverage and 80% Dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

Bilingual Team Leader
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:

Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Bilingual Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:

Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a bilingual, self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:

Bilingual in French and English
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Bilingual Trainer
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, & vision care after 90 days of employment and Dental coverage after 6 months.
WE ALSO:

Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a bilingual Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:

Facilitate product, application, process and sales skills training to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:

Bilingual in French and English
Post-secondary education and/or formal training in a related area is an asset
Minimum 1-year experience as a Trainer
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

CUSTOMER CARE SPECIALIST
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage and paid training. 
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment at 80% coverage and 80% Dental coverage after 6 months
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer

If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.

** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**

REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Required education: Completed High school or GED
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
Hire/Start date:  May 28, 2018

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

#SPD1

What sets S&P Data apart is our culture. We have built a technically advanced company that cares for its people and invests in them every day. We recognize what matters to you!
FINANCIAL REWARDS

FULL TIME PERMANENT EMPLOYMENT: Offering a competitive hourly wage and paid training
$500 Sign On Bonus
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives

Employee awards and recognitions program to reward your hard work and high performance

Employee Referral Program: get paid for your referral and work with your friends
50% employee discount after 90 days on client related products and services
BENEFITS

Comprehensive Employee Benefit Plan including medical, dental and vision care
Paramedical coverage for Chiropractor, Orthopedic and more
Direct Pay Billing Options
Easy Online Access
EMPLOYEE ENGAGEMENT

Active Social Committee
Employee Appreciation Days
Recognition for performance, meeting all KPI’s
Ongoing training and sales coaching
Culture Club: Enjoy coming to work every day because company culture matters
LEADERSHIP AND DEVELOPMENT

Mentorship programs
Advancement Opportunities – we love to promote from within
Your role:
We are building a team of fantastic care specialist’s answering the calls of our Fortune 500 client's customers. While assisting with their customer service needs, you will be using your listening, problem solving, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
COME FOR THE JOB, STAY FOR THE CULTURE
Shift Hours: Candidate must be able to work flexible shift within hours of operation Mon - Fri 8am - midnight, Sat&Sun 9am - 8:30pm
Location: 400 Sidney Street, Trenton (Walk-ins Welcome with Resume, 9am-5pm, Mon-Fri)
Start Date: Training Classes starting in June
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

We are excited to have a new customer care program to S&P Data Trenton. Thanks to this exciting growth, we're searching for exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. We are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time hourly rate: $14.00
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm, Mon-Fri)
Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation Mon - Fri 8am - midnight, Sat&Sun 9am - 8:30pm
Rate of Pay: Guaranteed full time $14 per hour plus unlimited Bonus and Incentives, and 50% employee discount after 90 days on client related products and services
Start Date: Classes starting in June 2018
#SPD1

Director, Client Services
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Director, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:

Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
 YOU:

You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
 
 #SPD1

We are looking for new inbound agents to join our Bilingual Customer Service team!!!
The Job: We are providing omni channel technical support/customer service to our client who operates a popular streaming movie/tv service that is available in Canada. You will help customers trouble shoot technical issues via inbound phone calls, outbound calls, social media and e-mail. 
We: Represent Fortune 500 companies in their customer service and sales efforts. Put a big focus on mentoring and skilling up our employees so they are prepared to further their career when our company grows. Love to have fun and create an environment where you are encouraged to interact and enjoy getting to know your peers. Work hard to create a culture that makes people excited to get up and come to work each day. We are centrally located in mid-town Toronto with direct access to the subway. A commute without having to go outside!
You: Are a master of text messaging and spend a lot of time chatting with your friends on Facebook messenger. Type fast…really fast, and know how to get a message across quickly thanks to your strong command of the English language. Love to make people happy by resolving technical issues with amazing customer service. Friendly, positive and winning attitude to make customers smile.
Available to work between 4PM and 12 AM (midnight) 7 days a week. 
The Skills & Personal Attributes:

Winning attitude!
Quick fingers with a typing speed of 50 WPM and excellent command of the English language
Social media savvy with an in depth knowledge of Facebook and Twitter.
Results oriented and is able to be self-motived
Ability to multi task and simultaneously conduct a phone call and email support.
Thrives under pressure and able to trouble shoot technical issues.
Internet user. Live on the internet and be able to sell to customer needs!
Enjoys TV and movies! Able to converse and create discovery questions to assist customers with retention and technical questions
Wage: $15.00/hr
Mandatory availability: Must be available from 8:00am-12:00am Monday-Sunday
Work Week: 5 days working 2 days off
Full-Time: 40-44 hours per week
Employee Parking: Unavailable
Location: Toronto (Yonge & Davisville)
Bilingual: English/French both written and spoken
Preferred type of French: Quebec/Acadian
***All interested applicants must meet the "Mandatory availability", be able to work "Full-time" and be “Bilingual” in order to be considered***
#SPD1
#SPD1

Bilingual Customer Care Specialist
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 300 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and  vision care after 90 days of employment at 80% coverage and 80% Dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
 
 #SPD1

Bilingual Site Director
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Bilingual Site Director who is passionate about leading a team of Operations Managers to ensure continued growth of our business.
THE JOB:

Manage the daily communication with clients
Lead and ensure profitability and growth of all programs at the site and drive revenue growth by leveraging knowledge of business objectives and operations
Coordinate with Operations Team, Human Resources, Payroll to ensure compliance of policies and procedures
Project management start-up of new projects
Manage the Leadership of all programs on site
Report results to client including analysis on a daily, weekly and quarterly basis
Recommend improvements to service quality and work processes where applicable
Identify opportunities to expand existing clients’ business
Trouble shoot and resolve outstanding client issues
Assist in the launch of all new accounts in accordance with client demands and with payroll, HR, and Operations policies and procedures
Measure performance, activities and results of the Operations Team
Drive revenue growth by working closely with the Operations Managers to assist in securing new service opportunities and retaining current business
Understand internal and external business and leverage industry knowledge to ensure high level of client satisfaction
Oversee daily, weekly and monthly sales reporting.
Work closely with Senior Management team for all planning, budgeting, forecasting activities.
 YOU:

Are bilingual in French and English
Love managing people and setting them up to be successful
Have 5+ years experience in a Managerial role in a call center setting 
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
 

Bilingual Operations Manager
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:

Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.

Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.

Bilingual in French and English
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
 

Bilingual Customer Care Specialist
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 300 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 8 locations in North America, we have offices in Cleveland, Albuquerque, Troy, San Diego and 3 locations in Canada. S&P Data employs over 2,500 agents.
Opened in 2005, S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we AS A TEAM have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Job Description:
Customer Service and Sales Representatives will engage in inbound and outbound sales, business development and marketing to new business leads.
What We Can Offer:

After 90 days, employees on average can earn in excess of $15.00 per hour with top-earning employees averaging $30.00 per hour and above with unlimited earning potential.
Comprehensive Employee Benefit Plan including Medical, Dental, and Vision care.
Employee awards and recognition program.
Fun, friendly, casual yet professional work environment.
Leadership Development Program. We prefer to promote our top talent.
Full-time employment. This is NOT a contract position.
Daily, weekly and monthly incentives.
Requirements:

All applicants must have 1 year of demonstrated sales experience such as in a call center or door to door.
Candidates with previous B-2-B sales experience will be given preferential consideration.
If you have previous experience in B2B sales, retail sales, inbound customer service, outbound customer service, door-to-door sales, restaurant or call center experience then you would be a great fit within our organization. This is a full-time position.
Job Type: Full-time
Required education:

High school or equivalent
Preferred experience:

Sales: 1 year
Call Center: 1 year
#SPD1

Summary of Duties:
The Commercial Sales Representative is responsible for selling products and services to commercial customers. This role is responsible for inbound call sales directly from prospective commercial (B2B) customers over the telephone and for the achievement of assigned revenue goals and quotas. Duties and qualifications include, but are not limited to:
Main Responsibilities:

Handles inbound calls from potential commercial customers to answer questions about products and services in regards to new account acquisitions.
Accurately inputs prospect, contract and billing information into appropriate database systems.
Utilizes online tools and resources to provide complete and factual information. Performs functions within the contractual guidelines of company.
Responds to customer calls regarding product and service information, and identifies up selling opportunities from such calls.
Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction by following established processes and procedures.
Carries out sales cycle independently with regular guidance from sales management.
Effectively builds rapport with customers by probing for needs and recommending appropriate solutions.
Any other duties assigned.
Skills and Qualifications:

Minimum of a High School Diploma or equivalent with at least three (3) plus years sales experience in a call center environment required. Experience in the cable/satellite industry and/or college degree a plus.
Excellent selling skills, including strong negotiation, customer service, and closing ability.
Must have proven ability to meet and exceed assigned sales quotas,
Must possess good judgment skills with confidence to close sales and/or create new opportunities from those closed leads.
Must be able to navigate and multi-task diverse tools simultaneous to conversation with the Customer.
High level of initiative, being able to work independently and as part of a team.
High degree of accuracy and attention to detail.
Exceptional communication skills.
Personal Attributes:

Ability to take initiative.
Excellent communication skills both written and verbal.
Ability to multi-task and work in a fast paced environment.
Bilingual skills (English/Spanish) a plus.
Must be detail oriented with the ability to take ownership and follow through.
Must be able to work flexible schedule including evenings weekends, and holidays.
Flexible team player with a positive attitude.
Must have good time management with the ability to work with minimal supervision and tight timelines.
Must be friendly and professional with a positive attitude.
Organized with the ability to quickly and effectively adapt to change.

Summary of Duties::
 
Commercial Business to Business Care Representative will engage in inbound and outbound customer care calls, business development and marketing to existing and business leads.
 
Main Responsibilities:
 
·         Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
·         Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
·         Maintain exceptional performance standards in customer satisfaction and closing customer leads
·         Maintain open communication with management and other team members
·         Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
·         Proactively responds to leads sent from AT&T for information on products and services
·         Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI
·         Ensures first call resolution by satisfying customer requests
·         Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner
·         Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
·         Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
·         Protects brand image
·         Navigates computerized system and accurately enters data
·         Properly recording the call disposition
·         Meets or exceeds business standards for quality and productivity
·         Assists with projects and other duties as requested or assigned
 
Skills and Qualifications:
·         Minimum 2 years of customer service experience
·         Minimum 1 year of business to business experience preferred but not required
·      Front of House Restaurant Sales experience or Mortgage Broker experience may also be considered in lieu of business sales experience
·         Prior call center experience preferred
·         Exceptional written and verbal communication skills in the English language
·         Must be highly organized and able to follow-through
·         Ability to navigate through several web applications simultaneously and enter data at 25 wpm
·         Successfully pass a criminal background check, drug screen, and employment and education verification

Must have high school diploma with relevant work experience
Experience in an outbound call center or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills 
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Strong time management skills

We are excited to be bringing a new customer care program to Saint John, New Brunswick. Thanks to this exciting growth, we're searching for exceptional BILINGUAL Customer Care Specialists and offering $15.00 per hour plus incentives.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
***GET HIRED AND RECEIVE A SIGN-ON BONUS OF $500!***
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB

ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders

YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

Must be Fully Bilingual – oral and written communication
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment at 80% coverage and 80% Dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Location: 120 McDonald Street, Loch Lomond Mall, Saint John, NB
Full-Time: 40-44 hours per week
Required Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
 
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.