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Business Unit
Trenton
Location
Trenton, Ontario
Full-Time CUSTOMER SERVICE ASSOCIATE
Do you love connecting with people and resolving their problems?
Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
Glass Door reviews ranks us as an Employer of Choice!!
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We are expanding our team of fantastic customer service specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
Ability to build strong customer relationships over the phone to ensure customer satisfaction by repeatedly accessing and making use of informational tools and systems that will enable you to provide the most beneficial solution to the customer's requests for products services and billing.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Self Motivated to be the top performer; utilizing the desire to be a strong performer by going the extra mile to ensure 100% customer satisfaction
Must have good attendance and be prompt for work and understand that attendance and performance is the key to success
Financial Service background, sales and Inbound Customer Service an asset
What We Offer YOU:
Full time employment offering a competitive hourly wage, paid training, paid vacation and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Job Type: Guaranteed full time; 40-44 hours per week **Can legally work full-time in Canada**
Availability: Interested candidates must be able to work within the operating hours of 7:00AM - midnight, any day from Monday to Sunday
Education: Completed High School or equivalency
Get ready for Full-Time pay before the holiday season? Apply Today!
WALK-INS WELCOME FOR IN PERSON INTERVIEW WITH RESUME EVERY MONDAY - FRIDAY, 10AM - 4PM
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems?
Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
Glass Door reviews ranks us as an Employer of Choice!!
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We are expanding our team of fantastic customer service specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
Ability to build strong customer relationships over the phone to ensure customer satisfaction by repeatedly accessing and making use of informational tools and systems that will enable you to provide the most beneficial solution to the customer's requests for products services and billing.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Self Motivated to be the top performer; utilizing the desire to be a strong performer by going the extra mile to ensure 100% customer satisfaction
Must have good attendance and be prompt for work and understand that attendance and performance is the key to success
Financial Service background, sales and Inbound Customer Service an asset
What We Offer YOU:
Full time employment offering a competitive hourly wage, paid training, paid vacation and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Job Type: Guaranteed full time; 40-44 hours per week **Can legally work full-time in Canada**
Availability: Interested candidates must be able to work within the operating hours of 7:00AM - midnight, any day from Monday to Sunday
Education: Completed High School or equivalency
Get ready for Full-Time pay before the holiday season? Apply Today!
WALK-INS WELCOME FOR IN PERSON INTERVIEW WITH RESUME EVERY MONDAY - FRIDAY, 10AM - 4PM
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Customer Care Specialist
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
AVAILABILITY: Shifts will vary between 8am to 1:30am Monday - Sunday, we require full flexibility in between these hours.
WHAT WE OFFER YOU:
Full-time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, positive work environment
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer inbound calls for our Telecommunication client and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess an understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
AVAILABILITY: Shifts will vary between 8am to 1:30am Monday - Sunday, we require full flexibility in between these hours.
WHAT WE OFFER YOU:
Full-time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, positive work environment
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer inbound calls for our Telecommunication client and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess an understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Summary of Duties:
Reporting to the Project Manager, the Reporting Analyst is responsible for providing daily production reports to the Senior Management Team, and as well as other administrative duties.
Main Responsibilities:
· Assist in the preparation of daily production reports
· Maintain employee production reports
· Responsible for the creation and deletion of spreadsheets with advanced functions
· Ensure that all data is entered accurately
· Produce daily, biweekly and monthly internal reports
· Scheduling and payroll/incentive processing as well as client related audits and reporting
· Use trends and reports to forecast requirements
· Assist with projects and other duties as requested or assigned
Skills and Qualifications:
· Excellent MS Excel skills including building pivot tables and use of embedded functions
· Sound understanding of call center metrics is required
· Prior reporting experience in call centers is considered a strong asset
· Proficiency in MS Work and Outlook is required
· Excellent analytical and problem solving skills
· Attention to detail and high level of accuracy
· Demonstrate sound work ethic
· High level of confidentiality
· Effective verbal and listening skills
· Ability to work flexible hours as dictated by business needs
Personal Attributes:
Must be self motivated
Must be prompt for work
Must be friendly and professional with a positive attitude
High tolerance for a fast paced demanding environment
#SPD1
Reporting to the Project Manager, the Reporting Analyst is responsible for providing daily production reports to the Senior Management Team, and as well as other administrative duties.
Main Responsibilities:
· Assist in the preparation of daily production reports
· Maintain employee production reports
· Responsible for the creation and deletion of spreadsheets with advanced functions
· Ensure that all data is entered accurately
· Produce daily, biweekly and monthly internal reports
· Scheduling and payroll/incentive processing as well as client related audits and reporting
· Use trends and reports to forecast requirements
· Assist with projects and other duties as requested or assigned
Skills and Qualifications:
· Excellent MS Excel skills including building pivot tables and use of embedded functions
· Sound understanding of call center metrics is required
· Prior reporting experience in call centers is considered a strong asset
· Proficiency in MS Work and Outlook is required
· Excellent analytical and problem solving skills
· Attention to detail and high level of accuracy
· Demonstrate sound work ethic
· High level of confidentiality
· Effective verbal and listening skills
· Ability to work flexible hours as dictated by business needs
Personal Attributes:
Must be self motivated
Must be prompt for work
Must be friendly and professional with a positive attitude
High tolerance for a fast paced demanding environment
#SPD1
Business Unit
Hamilton
Location
Hamilton, Ontario
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 9:00 am - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 9:00 am - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
Hamilton
Location
Hamilton, Ontario
The Company:
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton office is conveniently located in the downtown core, directly across the MacNab bus terminal.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Care Representative, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14/hr
37-40 hours per week
Available to work 5 days a week. Shift timings are between 7 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton office is conveniently located in the downtown core, directly across the MacNab bus terminal.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Care Representative, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14/hr
37-40 hours per week
Available to work 5 days a week. Shift timings are between 7 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 11:00 am - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 11:00 am - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Summary of Duties:
Reporting to the Operations Manager, the Customer Experience Manager is responsible for oversite and management TACR!FT, SOAR, Quality, and Compliance.
Main Responsibilities:
· Manage Voice of Customer, SOAR, and TACR!FT reporting to: provide clean line of site for management, build performance decks, provide coaching strategies for team
· Manage SOAR score for team by creating and implementing action plans to address all opportunities
· Manage VOC score for team by creating and implementing action plans to address all opportunities
· Manage TACR!FT score for team by creating and implementing action plans to address all opportunities
· Oversee/manage all escalations provided by client
· Attend all TACR!FT detractor calls for TeleSolutions Call Centers
· Attend all VOC and SOAR calls for DIRECTV
· Manage the QA and Customer Experience team
· Manage all agent VOC, CR!FT, SOAR coaching, follow-up, and accountability
· Review every detractor and/or “no” for SOAR, VOC, CR!FT and provide specific feedback to client for the purposes of appeals
· Manage BUAG files and provide access to AT&T as requested
· Maintain employee production for call monitors
· Ensure call compliance and accuracy of pricing for every call
· Ensure that all data is entered accurately by disposition
· Validate invalid calls
· Produce daily, weekly and monthly internal reports for all quality/compliance/Customer experience
· Host internal call calibrations
· Participate and organize internal team for external call calibration/monitors
· Assist with projects and other duties as requested or assigned
Skills and Qualifications:
· Excellent MS Excel skills including building pivot tables and use of embedded functions
· Excellent communication skills for internal and external communication
· Sound understanding of call center metrics is required
· Prior reporting experience in call centers is considered a strong asset
· Proficiency in MS Word and Outlook is required
· Excellent analytical and problem-solving skills
· Attention to detail and high level of accuracy
· Demonstrate sound work ethic
· High level of confidentiality
· Effective verbal and listening skills
· Develop and implement coaching plans
· Ability to work flexible hours as dictated by business needs
Personal Attributes:
Must be self motivated
Must be prompt for work
Must be friendly and professional with a positive attitude
High tolerance for a fast-paced demanding environment
Reporting to the Operations Manager, the Customer Experience Manager is responsible for oversite and management TACR!FT, SOAR, Quality, and Compliance.
Main Responsibilities:
· Manage Voice of Customer, SOAR, and TACR!FT reporting to: provide clean line of site for management, build performance decks, provide coaching strategies for team
· Manage SOAR score for team by creating and implementing action plans to address all opportunities
· Manage VOC score for team by creating and implementing action plans to address all opportunities
· Manage TACR!FT score for team by creating and implementing action plans to address all opportunities
· Oversee/manage all escalations provided by client
· Attend all TACR!FT detractor calls for TeleSolutions Call Centers
· Attend all VOC and SOAR calls for DIRECTV
· Manage the QA and Customer Experience team
· Manage all agent VOC, CR!FT, SOAR coaching, follow-up, and accountability
· Review every detractor and/or “no” for SOAR, VOC, CR!FT and provide specific feedback to client for the purposes of appeals
· Manage BUAG files and provide access to AT&T as requested
· Maintain employee production for call monitors
· Ensure call compliance and accuracy of pricing for every call
· Ensure that all data is entered accurately by disposition
· Validate invalid calls
· Produce daily, weekly and monthly internal reports for all quality/compliance/Customer experience
· Host internal call calibrations
· Participate and organize internal team for external call calibration/monitors
· Assist with projects and other duties as requested or assigned
Skills and Qualifications:
· Excellent MS Excel skills including building pivot tables and use of embedded functions
· Excellent communication skills for internal and external communication
· Sound understanding of call center metrics is required
· Prior reporting experience in call centers is considered a strong asset
· Proficiency in MS Word and Outlook is required
· Excellent analytical and problem-solving skills
· Attention to detail and high level of accuracy
· Demonstrate sound work ethic
· High level of confidentiality
· Effective verbal and listening skills
· Develop and implement coaching plans
· Ability to work flexible hours as dictated by business needs
Personal Attributes:
Must be self motivated
Must be prompt for work
Must be friendly and professional with a positive attitude
High tolerance for a fast-paced demanding environment
Business Unit
Hamilton
Location
Hamilton, Ontario
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 11:00 am - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 11:00 am - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
Hamilton
Location
Hamilton, Ontario
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services. The best part is, you are scheduled for 30 hours and get paid for 40 hours! We offer you a bonus every two weeks just for coming to work! You will get to work with some outstanding people who thrive on creating a fun, enjoyable work atmosphere.
What You'll Be Doing:
As an Account Associate, you will call existing customers and engage them in conversation to understand their wants and needs. After gaining this understanding, you will offer them upgrades to their current plans and offer products to complement their existing products and ensure they are getting top value out of their services.
This job is for you if you:
Communicate clearly and build connection easily
Love the internet and know what's going on today in pop culture
Know how to relate to various personalities and age groups
Are a competent computer user with an ability to learn new software
Are self-motivated and able to complete multiple tasks at a time with ease
Willingness and desire to receive coaching and mentorship
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a phenomenal fit within our organization.
Working at S&P Data:
We are a mid-sized company with a very flat organizational structure- you'll have direct access to the "big wigs" in the company. There are many chances for exposure to new ideas and departments which means you'll get various opportunities to upskill. We love to promote current employees into new roles and work hard to prepare high potential employees with the skills they need to succeed.
Full time employment offering a guaranteed hourly wage, paid training, plus the opportunity to start earning top dollar incentives as soon as training is completed.
Program specific employee discounts on personal telecommunication (Cable, Internet, Home Phone and Mobile) plans
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives paid the next month
Comprehensive Employee Benefit Plan including Medical, Dental and Vision care
Employee awards and recognition program to reward our highest performers
Fun, friendly, causal yet professional work environment
Advancement opportunities – We like to recognize our top talent and promote from within into our leadership team.
Are you ready to further your career in a fun and engaging workplace with tons of room for growth? Apply today and we'll talk about your future as part of our team.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services. The best part is, you are scheduled for 30 hours and get paid for 40 hours! We offer you a bonus every two weeks just for coming to work! You will get to work with some outstanding people who thrive on creating a fun, enjoyable work atmosphere.
What You'll Be Doing:
As an Account Associate, you will call existing customers and engage them in conversation to understand their wants and needs. After gaining this understanding, you will offer them upgrades to their current plans and offer products to complement their existing products and ensure they are getting top value out of their services.
This job is for you if you:
Communicate clearly and build connection easily
Love the internet and know what's going on today in pop culture
Know how to relate to various personalities and age groups
Are a competent computer user with an ability to learn new software
Are self-motivated and able to complete multiple tasks at a time with ease
Willingness and desire to receive coaching and mentorship
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a phenomenal fit within our organization.
Working at S&P Data:
We are a mid-sized company with a very flat organizational structure- you'll have direct access to the "big wigs" in the company. There are many chances for exposure to new ideas and departments which means you'll get various opportunities to upskill. We love to promote current employees into new roles and work hard to prepare high potential employees with the skills they need to succeed.
Full time employment offering a guaranteed hourly wage, paid training, plus the opportunity to start earning top dollar incentives as soon as training is completed.
Program specific employee discounts on personal telecommunication (Cable, Internet, Home Phone and Mobile) plans
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives paid the next month
Comprehensive Employee Benefit Plan including Medical, Dental and Vision care
Employee awards and recognition program to reward our highest performers
Fun, friendly, causal yet professional work environment
Advancement opportunities – We like to recognize our top talent and promote from within into our leadership team.
Are you ready to further your career in a fun and engaging workplace with tons of room for growth? Apply today and we'll talk about your future as part of our team.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Trenton> Trenton - Belleville
Location
Belleville, Ontario
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Our comfortable employee lounge is filled with friendly fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they need it.
You know that great customer care requires compassionate and attentive listening. Put together with your excellent written and verbal communication skills you are able to quickly reach an understanding with the customer
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance. We have some employees who have taken home $1800 in a paycheck after taxes (individual results may vary).
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time hourly rate: $14.00
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 8am-midnight, 7 days/week
Rate of Pay: Guaranteed full time plus unlimited Bonus and Incentives, and 50% employee discount after 3 & 6 months on client related products and services
Start Date: Nov 19th
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Our comfortable employee lounge is filled with friendly fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they need it.
You know that great customer care requires compassionate and attentive listening. Put together with your excellent written and verbal communication skills you are able to quickly reach an understanding with the customer
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance. We have some employees who have taken home $1800 in a paycheck after taxes (individual results may vary).
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time hourly rate: $14.00
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 8am-midnight, 7 days/week
Rate of Pay: Guaranteed full time plus unlimited Bonus and Incentives, and 50% employee discount after 3 & 6 months on client related products and services
Start Date: Nov 19th
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Trenton> Trenton - Belleville
Location
Belleville, Ontario
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
As a mature individual you will be using your understanding of credit and customer service experience to ensure customer satisfaction by repeatedly accessing and making use of informational tools and systems that will enable you to provide a solution to customer’s requests.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach an understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You are self motivated and have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, Telemarketing, finance, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance.
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 7am-midnight, 7 days/week Sunday to Saturday
Rate of Pay: Guaranteed full time $14 per hour plus Bonus and Incentives
Start Date: Nov 26
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
As a mature individual you will be using your understanding of credit and customer service experience to ensure customer satisfaction by repeatedly accessing and making use of informational tools and systems that will enable you to provide a solution to customer’s requests.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach an understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You are self motivated and have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, Telemarketing, finance, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance.
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 7am-midnight, 7 days/week Sunday to Saturday
Rate of Pay: Guaranteed full time $14 per hour plus Bonus and Incentives
Start Date: Nov 26
Business Unit
Cleveland
Location
Cleveland, Ohio
Open House HIRING EVENT (And You're Invited!)
Feel free to walk in with your Resume and come see us for an On-The-Spot Interview! Walk-ins are welcome
Where: 1500 West 3rd Street, Suite 125, Cleveland, Ohio 44113 (Old Post Office Plaza Building, see security front desk)
When: Next Wednesday November 21, 2018
Time: 10am to 5pm
We want you on OUR TEAM!
We are currently hiring for the following 100+ FULL TIME positions:
FULL TIME Sales & Service Associates - Customer Care ($12/hr BASE WAGE + BONUS + HEALTH/DENTAL/VISION BENEFITS)
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
Why is S&P Data a great place to work?
Dynamic People
Team Oriented Environment
Excellent Benefits after 90 Days of Employment
Competitive Compensation
Uncapped Bonus Potential
Opportunity for Advancement
Paid Vacation
Flexible Scheduling
Paid Training
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
#SPD1
Feel free to walk in with your Resume and come see us for an On-The-Spot Interview! Walk-ins are welcome
Where: 1500 West 3rd Street, Suite 125, Cleveland, Ohio 44113 (Old Post Office Plaza Building, see security front desk)
When: Next Wednesday November 21, 2018
Time: 10am to 5pm
We want you on OUR TEAM!
We are currently hiring for the following 100+ FULL TIME positions:
FULL TIME Sales & Service Associates - Customer Care ($12/hr BASE WAGE + BONUS + HEALTH/DENTAL/VISION BENEFITS)
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
Why is S&P Data a great place to work?
Dynamic People
Team Oriented Environment
Excellent Benefits after 90 Days of Employment
Competitive Compensation
Uncapped Bonus Potential
Opportunity for Advancement
Paid Vacation
Flexible Scheduling
Paid Training
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Summary of Primary Job Responsibilities:
The Workforce Manager is responsible for the overall health of a portfolio of clients that have presence across several locations within the east coast region. Some of these clients might be also present in other regions where S&P Data operates but the priority will be the Canadian Market. In this position the person will have direct responsibility over a group of WFM coordinators located across multiple sites. Will also have direct interaction with Operations, Finance, Training and Clients.
General responsibilities of the Job:
Ensure WFM Lifecycle is being followed by all teams in order to deliver client satisfaction by:
Planning and forecasting process in line with Client/S&P Data expectations
Monitor day to day aspects related to Workforce to ensure contractual terms are being followed
Analyze Volume/FTE allocation and business trends to provide recommendations on cost efficient and successful footprint based on local/regional aspects.
Constantly monitor the utilization and accuracy of staffing models and optimization of schedules performed by coordinators and schedulers.
Coach and development of WFM Coordinators and RTA staff.
Work with Directors and VPs of Operation on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing, service level, or other KPIs
Partner with Shared Services to ensure a healthy flow of information that can allow feedback between teams.
Also work together on action plans to improve any process related to WFM, forecasting, scheduling, and RTA.
Provide inputs to Analytics and Reporting teams for the creation of reports and dashboards
Provide weekly readouts to senior leadership regarding the performance of the accounts providing insights on the main KPIs and the drivers impacting results
Proactively work with Ops, WFM, HR, Recruitment, and Training to drive action plans
Directly respond to client escalations with regards to Workforce Management.
Participate in bidding/pricing process and SOW reviews for potential clients.
Participate in client and sales visits to represent Workforce Management
Education
Four-year college degree or equivalent combination of education and experience.
Experience Target:
Five years or more of experience in workforce management.
3 years or more of experience in IEX, Teleopti, or any other WFM tool
2 years or more of experience in contact centers
2 years or more of experience in client relationship
Skills
Qualitative and quantitative data analysis skills.
Strong application usage and problem-solving skills and attention to detail.
Excellent communication skills – Written and verbal.
Knowledge/Abilities
Proficiency in: IEX, Teleopti, Avaya CMS, Excel, Word, and PowerPoint
Ability to execute strategic initiatives with precision and purpose.
Proven experience communicating with peers and associates.
Ability to evaluate requirements and make sound recommendations.
Ability to deal with and manage employees during conflict situations.
Travel may be required up to 25% of the time.
#SPD1
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Summary of Primary Job Responsibilities:
The Workforce Manager is responsible for the overall health of a portfolio of clients that have presence across several locations within the east coast region. Some of these clients might be also present in other regions where S&P Data operates but the priority will be the Canadian Market. In this position the person will have direct responsibility over a group of WFM coordinators located across multiple sites. Will also have direct interaction with Operations, Finance, Training and Clients.
General responsibilities of the Job:
Ensure WFM Lifecycle is being followed by all teams in order to deliver client satisfaction by:
Planning and forecasting process in line with Client/S&P Data expectations
Monitor day to day aspects related to Workforce to ensure contractual terms are being followed
Analyze Volume/FTE allocation and business trends to provide recommendations on cost efficient and successful footprint based on local/regional aspects.
Constantly monitor the utilization and accuracy of staffing models and optimization of schedules performed by coordinators and schedulers.
Coach and development of WFM Coordinators and RTA staff.
Work with Directors and VPs of Operation on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing, service level, or other KPIs
Partner with Shared Services to ensure a healthy flow of information that can allow feedback between teams.
Also work together on action plans to improve any process related to WFM, forecasting, scheduling, and RTA.
Provide inputs to Analytics and Reporting teams for the creation of reports and dashboards
Provide weekly readouts to senior leadership regarding the performance of the accounts providing insights on the main KPIs and the drivers impacting results
Proactively work with Ops, WFM, HR, Recruitment, and Training to drive action plans
Directly respond to client escalations with regards to Workforce Management.
Participate in bidding/pricing process and SOW reviews for potential clients.
Participate in client and sales visits to represent Workforce Management
Education
Four-year college degree or equivalent combination of education and experience.
Experience Target:
Five years or more of experience in workforce management.
3 years or more of experience in IEX, Teleopti, or any other WFM tool
2 years or more of experience in contact centers
2 years or more of experience in client relationship
Skills
Qualitative and quantitative data analysis skills.
Strong application usage and problem-solving skills and attention to detail.
Excellent communication skills – Written and verbal.
Knowledge/Abilities
Proficiency in: IEX, Teleopti, Avaya CMS, Excel, Word, and PowerPoint
Ability to execute strategic initiatives with precision and purpose.
Proven experience communicating with peers and associates.
Ability to evaluate requirements and make sound recommendations.
Ability to deal with and manage employees during conflict situations.
Travel may be required up to 25% of the time.
#SPD1
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across the US and Canada.
Our modern, state of the art facility is full of natural light and conveniently located at Rio Rancho's city center.
We offer full-time employment with a competitive salary and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
Summary of Duties:
The Subject Matter Expert is responsible for filling in for Team Leads... motivating, managing, coaching and developing a team of Telesales Representatives handling Outbound calls. The is a key resource for the delivery of sales targets and must ensure that their team members have the product knowledge and sales techniques to achieve these objectives.
Main Responsibilities:
Provides supervision, coaches, trains, schedules, monitors activities, and participates in performance assessment of sales staff
Development of team members to meet/exceed objectives and targets in sales, productivity, revenue and quality standards
Motivates sales team and fosters positive work environment
Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyzes sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Ensure delivery of quality of service through call monitoring and complaint resolution
Coaching and mentoring of team
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Coach and mentor Team Captain
Appropriately addresses human resource issues, such as attendance, interpersonal conflicts in the workplace and consults with HR Manager for guidance
Participate and/or lead in internal/client calibration sessions
Provide recommendations for improvement of processes and procedures
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
Skills and Qualifications:
Minimum 1 year of proven sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling. It also involves taking rejection.
Minimum 6 months of call center experience.
Ability to successfully pass pre-employment assessment testing at or above the global average.
Sales experience in a technical field that is related to media (i.e. internet, cable, cellular, etc.)
Must have high school diploma with relevant work experience
Post-secondary education is an asset
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Personal Attributes:
Strong team player with a willingness to go beyond the normal scope of the job
Must be self-motivated
Ability to motivate and build morale in a telesales environment
Flexibility to work additional hours as dictated by business needs
Must be prompt for work
Must have excellent verbal communication skills
High tolerance for a fast paced demanding environment
Ability to handle sensitive information and maintain confidentiality
The Details:
Full-time Hourly position.
Competitive base.
We are open 7 days a week, and you would need to be available to work 5 days a week. Program operation shift timings are between 7 AM and 8 PM Sunday through Saturday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all US legislative requirements. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across the US and Canada.
Our modern, state of the art facility is full of natural light and conveniently located at Rio Rancho's city center.
We offer full-time employment with a competitive salary and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
Summary of Duties:
The Subject Matter Expert is responsible for filling in for Team Leads... motivating, managing, coaching and developing a team of Telesales Representatives handling Outbound calls. The is a key resource for the delivery of sales targets and must ensure that their team members have the product knowledge and sales techniques to achieve these objectives.
Main Responsibilities:
Provides supervision, coaches, trains, schedules, monitors activities, and participates in performance assessment of sales staff
Development of team members to meet/exceed objectives and targets in sales, productivity, revenue and quality standards
Motivates sales team and fosters positive work environment
Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyzes sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Ensure delivery of quality of service through call monitoring and complaint resolution
Coaching and mentoring of team
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Coach and mentor Team Captain
Appropriately addresses human resource issues, such as attendance, interpersonal conflicts in the workplace and consults with HR Manager for guidance
Participate and/or lead in internal/client calibration sessions
Provide recommendations for improvement of processes and procedures
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
Skills and Qualifications:
Minimum 1 year of proven sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling. It also involves taking rejection.
Minimum 6 months of call center experience.
Ability to successfully pass pre-employment assessment testing at or above the global average.
Sales experience in a technical field that is related to media (i.e. internet, cable, cellular, etc.)
Must have high school diploma with relevant work experience
Post-secondary education is an asset
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Personal Attributes:
Strong team player with a willingness to go beyond the normal scope of the job
Must be self-motivated
Ability to motivate and build morale in a telesales environment
Flexibility to work additional hours as dictated by business needs
Must be prompt for work
Must have excellent verbal communication skills
High tolerance for a fast paced demanding environment
Ability to handle sensitive information and maintain confidentiality
The Details:
Full-time Hourly position.
Competitive base.
We are open 7 days a week, and you would need to be available to work 5 days a week. Program operation shift timings are between 7 AM and 8 PM Sunday through Saturday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all US legislative requirements. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
Rio Rancho
Location
Rio Rancho, New Mexico
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Cleveland office is conveniently located downtown and attached to Tower City Center.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Retention Specialist, you will be at the forefront of ensuring that customers are unhappy with their services and retaining their business. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that make
people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call center environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$11/hr
40 hours per week
Available to work 5 days a week. Shift timings are between 6 AM and 9 PM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Cleveland office is conveniently located downtown and attached to Tower City Center.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Retention Specialist, you will be at the forefront of ensuring that customers are unhappy with their services and retaining their business. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that make
people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call center environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$11/hr
40 hours per week
Available to work 5 days a week. Shift timings are between 6 AM and 9 PM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Business Unit
Saint John, New Brunswick
Location
Saint John, New Brunswick
Customer Service Sales ASSOCIATE (FULL-TIME)
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage and paid training.
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Required education: Completed High school or GED
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage and paid training.
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Required education: Completed High school or GED
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
The Company:
S&P Data is a leading North American Contact Center with a state-of-the-art work environment. Operating since 2014, we're proud to be providing employment opportunities in 9 locations across the USA and Canada including Cleveland, Troy, and Albuquerque. There are many internal growth opportunities as we prefer to promote from within!
The Job:
The Recruiter will be responsible for driving the recruitment process, as well as supporting the HR department with other initiatives as necessary, gaining a thorough understanding of the market sector and developing recruitment strategies, utilizing innovative and creative approaches to recruitment, identifying opportunities for participation in job fairs, career fairs and other sourcing events and ensuring a constant applicant flow while keeping an active database for current and future positions.
What we are looking for:
One to three years recruitment experience in a call center, corporate or agency environment
Excellent MS office skills
Knowledge and understanding of legislation related to recruitment and selection
Understands and anticipates labor market trends
Experience sourcing applicants
The Pay and Benefits:
Base salary is negotiable
50% premium of medical benefits paid for
Eligible for 5 sick days upon employment plus eligible to earn up to 2 weeks of vacation within your first year
Full health benefits (medical, dental and vision) through UHC and ancillary plans through Aflac (STD, Critical Illness, Hospitalization and off-the-job Accident protection)
Equal Employment Opportunity/Affirmative Action Program
As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.
This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.
Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.
Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.
Sexual Harassment Policy
Disabled Veterans/Veterans of the Vietnam Era
Drug Free Workplace
Family and Medical Leave Act
Americans with Disabilities Act
Immigration Reform and Control Act
Polygraph Protection Act
Job Safety and Health Protection Act (OSHA)
Fair Labor Standards Act (FLSA)
Ohio Bureau of Worker’s Compensation (OBWC)
#SPD1
S&P Data is a leading North American Contact Center with a state-of-the-art work environment. Operating since 2014, we're proud to be providing employment opportunities in 9 locations across the USA and Canada including Cleveland, Troy, and Albuquerque. There are many internal growth opportunities as we prefer to promote from within!
The Job:
The Recruiter will be responsible for driving the recruitment process, as well as supporting the HR department with other initiatives as necessary, gaining a thorough understanding of the market sector and developing recruitment strategies, utilizing innovative and creative approaches to recruitment, identifying opportunities for participation in job fairs, career fairs and other sourcing events and ensuring a constant applicant flow while keeping an active database for current and future positions.
What we are looking for:
One to three years recruitment experience in a call center, corporate or agency environment
Excellent MS office skills
Knowledge and understanding of legislation related to recruitment and selection
Understands and anticipates labor market trends
Experience sourcing applicants
The Pay and Benefits:
Base salary is negotiable
50% premium of medical benefits paid for
Eligible for 5 sick days upon employment plus eligible to earn up to 2 weeks of vacation within your first year
Full health benefits (medical, dental and vision) through UHC and ancillary plans through Aflac (STD, Critical Illness, Hospitalization and off-the-job Accident protection)
Equal Employment Opportunity/Affirmative Action Program
As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.
This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.
Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.
Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.
Sexual Harassment Policy
Disabled Veterans/Veterans of the Vietnam Era
Drug Free Workplace
Family and Medical Leave Act
Americans with Disabilities Act
Immigration Reform and Control Act
Polygraph Protection Act
Job Safety and Health Protection Act (OSHA)
Fair Labor Standards Act (FLSA)
Ohio Bureau of Worker’s Compensation (OBWC)
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Inbound Customer Care and Sales Associate
We are excited to be bringing a new customer care and sales program to St. John's, Newfoundland. Thanks to this exciting growth, we're searching for exceptional Care and Sales Specialists.
Do you love connecting with people and resolving their problems? Are you revved up by a bit of friendly competition? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
As an Inbound Sales and Customer Care Associate, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
We are building a fantastic team who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs
#SPD1
We are excited to be bringing a new customer care and sales program to St. John's, Newfoundland. Thanks to this exciting growth, we're searching for exceptional Care and Sales Specialists.
Do you love connecting with people and resolving their problems? Are you revved up by a bit of friendly competition? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
As an Inbound Sales and Customer Care Associate, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
We are building a fantastic team who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
Job Type: Guaranteed full time; 40-44 hours per week **Can legally work full-time in Canada**
Guaranteed: $14 per hour + $500 Sign On Bonus + Paid Vacation + Bonus & Incentive
Start Date: November 19th, 2018
Availability: Interested candidates must be able to work within the operating hours of 8:00AM - midnight, any day from Monday to Sunday
Education: Completed High School or equivalency
Ready to make some additional money for the holiday season? Don't Wait Apply Today!
WALK-INS WELCOME FOR IN PERSON INTERVIEW WITH RESUME EVERY MONDAY - FRIDAY, 10AM - 4PM
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
Your role:
We are building a team of fantastic care specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Our telecom/wireless client offers all employee’s a 50% employee discount after 90 days of employment
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
Job Type: Guaranteed full time; 40-44 hours per week **Can legally work full-time in Canada**
Guaranteed: $14 per hour + $500 Sign On Bonus + Paid Vacation + Bonus & Incentive
Start Date: November 19th, 2018
Availability: Interested candidates must be able to work within the operating hours of 8:00AM - midnight, any day from Monday to Sunday
Education: Completed High School or equivalency
Ready to make some additional money for the holiday season? Don't Wait Apply Today!
WALK-INS WELCOME FOR IN PERSON INTERVIEW WITH RESUME EVERY MONDAY - FRIDAY, 10AM - 4PM
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
Your role:
We are building a team of fantastic care specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Our telecom/wireless client offers all employee’s a 50% employee discount after 90 days of employment
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Summary of Duties:
Reporting to the Operations Manager/Site Director, the Back Office Administrator is responsible for providing daily production reports to the Senior Management Team, and as well as other administrative duties.
Main Responsibilities:
· Assist in the preparation of daily production reports
· Maintain employee production reports
· Responsible for the creation and deletion of spreadsheets with advanced functions
· Ensure that all data is entered accurately
· Produce daily, biweekly and monthly internal reports
· Scheduling and payroll/incentive processing as well as client related audits and reporting
· Use trends and reports to forecast requirements
· Assist with projects and other duties as requested or assigned
Skills and Qualifications:
· Excellent MS Excel skills including building pivot tables and use of embedded functions
· Sound understanding of call center metrics is required
· Prior reporting experience in call centers is considered a strong asset
· Proficiency in MS Work and Outlook is required
· Excellent analytical and problem solving skills
· Attention to detail and high level of accuracy
· Demonstrate sound work ethic
· High level of confidentiality
· Effective verbal and listening skills
· Ability to work flexible hours as dictated by business needs
Personal Attributes:
Must be self-motivated
Must be prompt for work
Must be friendly and professional with a positive attitude
High tolerance for a fast paced demanding environment
Reporting to the Operations Manager/Site Director, the Back Office Administrator is responsible for providing daily production reports to the Senior Management Team, and as well as other administrative duties.
Main Responsibilities:
· Assist in the preparation of daily production reports
· Maintain employee production reports
· Responsible for the creation and deletion of spreadsheets with advanced functions
· Ensure that all data is entered accurately
· Produce daily, biweekly and monthly internal reports
· Scheduling and payroll/incentive processing as well as client related audits and reporting
· Use trends and reports to forecast requirements
· Assist with projects and other duties as requested or assigned
Skills and Qualifications:
· Excellent MS Excel skills including building pivot tables and use of embedded functions
· Sound understanding of call center metrics is required
· Prior reporting experience in call centers is considered a strong asset
· Proficiency in MS Work and Outlook is required
· Excellent analytical and problem solving skills
· Attention to detail and high level of accuracy
· Demonstrate sound work ethic
· High level of confidentiality
· Effective verbal and listening skills
· Ability to work flexible hours as dictated by business needs
Personal Attributes:
Must be self-motivated
Must be prompt for work
Must be friendly and professional with a positive attitude
High tolerance for a fast paced demanding environment