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Job Description
We are building a team of fantastic sales specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
Work Schedule: 8-9 hour shift between the hours of 8am - 10pm (Monday to Sunday)
Wage: $14.00/hour + bonus + benefits
Training: Full Paid at Hourly Rate
Location: Inside Jackson Square Mall. Hamilton, ON.
Job Type: Full-time
***We are looking for candidates to start as soon as April 30th, 2018***
Job Description
S&P Data is a leading North American Contact Centre with a state of the art work environment and a strong focus on company culture.
What You'll Be Doing:
You will call existing customers and engage them in conversation to understand their wants and needs. After gaining this understanding, you will offer them upgrades to their current plans and offer products to complement their existing products to increase their monthly spend and ensure they are getting top value out of their services.
Hours: Must be available to work between 8am - 10pm from Monday to Sunday. You will working 5 days with 2 days off. (8-9 hour shifts).
This job is for you if you:
Communicate clearly and build connection easily
Love the internet and know what's going on today in pop culture
Know how to relate to various personalities and age groups
Are a competent computer user with an ability to learn new software
Are self-motivated and able to complete multiple tasks at a time with ease
Willingness and desire to receive coaching and mentorship
Pay: $14/hr + commission on every sale. Benefits are available after probation.
Training: Will be paid at the hourly rate
Job Type: Full-time (40 hour week)
Successful candidates will be starting on Monday April 30th, 2018.
S&P Data is a leading North American Contact Center with 8 locations in Canada and US. We have a dynamic and friendly management team and we are committed to mentoring and training our employees in customer service and sales. Our employees are our most-valued assets and we strive to create a conducive work environment for them.
Are you fun, exciting and enthusiastic? Then we would love to meet with you!
Have no experience in sales and customer service? No problem! With the training and continuous learning we provide, it will give you the foundation needed to be successful!!
We are looking for new outbound agents to join our sales team!!
In the role of a Tele-sales Representative, your job responsibilities will include:
Achieving sales objectives by promoting/ selling products and service solutions
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Navigating computerized system and accurately enters data
Maintaining a high level of confidentiality
Additional Requirements include:
Completion of Grade 12 and/or Post-Secondary Education
Ability to pass criminal record check
Ability to build customer relationships through all modes of communication
Strong written and verbal communications
Ability to manage multiple tasks simultaneously
Good working knowledge of social media
Good working knowledge of Microsoft office
We offer:
Paid training
Program specific incentives
Comprehensive Benefit Plan including Medical, Dental and Vision care
Fun, friendly, causal yet professional work environment
Advancement opportunities – We recognize our top talent and promote from within
S&P Data is an excellent place to start because we are committed to helping our employees build a career in the exciting, rapidly growing contact centre space.
Are you fun, exciting and enthusiastic? Then we would love to meet with you!
Have no experience in sales and customer service? No problem! With the training and continuous learning we provide, it will give you the foundation needed to be successful!!
We are looking for new outbound agents to join our sales team!!
In the role of a Tele-sales Representative, your job responsibilities will include:
Achieving sales objectives by promoting/ selling products and service solutions
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Navigating computerized system and accurately enters data
Maintaining a high level of confidentiality
Additional Requirements include:
Completion of Grade 12 and/or Post-Secondary Education
Ability to pass criminal record check
Ability to build customer relationships through all modes of communication
Strong written and verbal communications
Ability to manage multiple tasks simultaneously
Good working knowledge of social media
Good working knowledge of Microsoft office
We offer:
Paid training
Program specific incentives
Comprehensive Benefit Plan including Medical, Dental and Vision care
Fun, friendly, causal yet professional work environment
Advancement opportunities – We recognize our top talent and promote from within
S&P Data is an excellent place to start because we are committed to helping our employees build a career in the exciting, rapidly growing contact centre space.
Business Unit
Trenton
Location
Trenton, Ontario
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 6 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
What sets S&P Data apart is our culture. We have built a technically advanced company that cares for its people and invests in them every day. We like to challenge the status quo. So expect your S&P employment experience to be different and better.
Your role:
We are building a team of fantastic Customer Service Specialists who will answer the calls from our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management) and enter data at 25 wpm
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
You achieves sales objectives by promoting and selling various product and service solutions
You maintain a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
You provide quality service that will exceed customer expectations
What We Offer YOU:
Full time employment offering a competitive hourly wage, paid training
$500 Sign On Bonus
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Must Have’s:
Minimum 1 years of proven consultative or B2B sales experience
Minimum 6 months of call center experience preferred.
Must have good attendance and be prompt for work
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, Mon – Fri 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience required
Shift Hours: Candidate must be able to work flexible shift within hours of operation, 9am – 9pm Monday – Friday
Rate of Pay: Guaranteed full time $14 per hour plus unlimited bonus and incentive and $500 Sign On Bonus
Start Date: April 30 2018, training class schedule 10am - 6pm
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Apply today and we'll talk about your future as part of our team.
#SPD1
Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 6 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
What sets S&P Data apart is our culture. We have built a technically advanced company that cares for its people and invests in them every day. We like to challenge the status quo. So expect your S&P employment experience to be different and better.
Your role:
We are building a team of fantastic Customer Service Specialists who will answer the calls from our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management) and enter data at 25 wpm
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
You achieves sales objectives by promoting and selling various product and service solutions
You maintain a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
You provide quality service that will exceed customer expectations
What We Offer YOU:
Full time employment offering a competitive hourly wage, paid training
$500 Sign On Bonus
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Must Have’s:
Minimum 1 years of proven consultative or B2B sales experience
Minimum 6 months of call center experience preferred.
Must have good attendance and be prompt for work
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, Mon – Fri 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience required
Shift Hours: Candidate must be able to work flexible shift within hours of operation, 9am – 9pm Monday – Friday
Rate of Pay: Guaranteed full time $14 per hour plus unlimited bonus and incentive and $500 Sign On Bonus
Start Date: April 30 2018, training class schedule 10am - 6pm
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Apply today and we'll talk about your future as part of our team.
#SPD1
Business Unit
Trenton
Location
Trenton, Ontario
What sets S&P Data apart is our culture. We have built a technically advanced company that cares for its people and invests in them every day.
We recognize what matters to you!
FINANCIAL REWARDS
FULL TIME PERMANENT EMPLOYMENT: Offering a competitive hourly wage and paid training
$500 Sign On Bonus
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Employee Referral Program: get paid for your referral and work with your friends
50% employee discount after 90 days on client related products and services
BENEFITS
Comprehensive Employee Benefit Plan including medical, dental and vision care
Paramedical coverage for Chiropractor, Orthopedic and more
Direct Pay Billing Options
Easy Online Access
EMPLOYEE ENGAGEMENT
Active Social Committee
Employee Appreciation Days
Recognition for performance, meeting all KPI’s
Ongoing training and sales coaching
Culture Club: Enjoy coming to work every day because company culture matters
LEADERSHIP AND DEVELOPMENT
Mentorship programs
Advancement Opportunities – we love to promote from within
Your role:
We are building a team of fantastic care specialist’s answering the calls of our Fortune 500 client's customers. While assisting with their customer service needs, you will be using your listening, problem solving, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
COME FOR THE JOB, STAY FOR THE CULTURE
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
We recognize what matters to you!
FINANCIAL REWARDS
FULL TIME PERMANENT EMPLOYMENT: Offering a competitive hourly wage and paid training
$500 Sign On Bonus
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Employee Referral Program: get paid for your referral and work with your friends
50% employee discount after 90 days on client related products and services
BENEFITS
Comprehensive Employee Benefit Plan including medical, dental and vision care
Paramedical coverage for Chiropractor, Orthopedic and more
Direct Pay Billing Options
Easy Online Access
EMPLOYEE ENGAGEMENT
Active Social Committee
Employee Appreciation Days
Recognition for performance, meeting all KPI’s
Ongoing training and sales coaching
Culture Club: Enjoy coming to work every day because company culture matters
LEADERSHIP AND DEVELOPMENT
Mentorship programs
Advancement Opportunities – we love to promote from within
Your role:
We are building a team of fantastic care specialist’s answering the calls of our Fortune 500 client's customers. While assisting with their customer service needs, you will be using your listening, problem solving, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
COME FOR THE JOB, STAY FOR THE CULTURE
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Trenton
Location
Trenton, Ontario
We are excited to have a new customer care program at S&P Data Trenton. Thanks to this exciting growth, we're searching for 100 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
$500 Sign On Bonus
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Shift Hours: Candidate must be able to work flexible shift within hours of operation Mon - Fri 8am - midnight, Sat&Sun 9am - 8:30pm
Rate of Pay: Guaranteed full time $14 per hour plus unlimited Bonus and Incentives, and 50% employee discount after 90 days on client related products and services
Start Date: Classes starting in May
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
$500 Sign On Bonus
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Shift Hours: Candidate must be able to work flexible shift within hours of operation Mon - Fri 8am - midnight, Sat&Sun 9am - 8:30pm
Rate of Pay: Guaranteed full time $14 per hour plus unlimited Bonus and Incentives, and 50% employee discount after 90 days on client related products and services
Start Date: Classes starting in May
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Human Resources Buisness Partner
Are you looking to grow your career as an HR Professional? Are you passionate about working with people and driving company culture? Are you comfortable leading a small team?
The Human Resources Business Partner may be the perfect role for you.
The Company:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
The Job:
Reporting to the Senior Director, Human Resources, the Human Resources Business Partner provides support to our Leaders, primarily based in the Toronto Office. Working in partnership with Team Leaders, Operations Managers, Site Director and the broader HR teams across North America, the Human Resources Manager ensures alignment of the business and HR strategies with a focus on recruiting, change management, rewards, labor relations, performance management and workforce planning.
Recommend changes to policies, procedures and programs for our organization as they relate to employees and labour standards
Actively provides advice, support and counsel to management and employees on all human resources issues, including labor relations and disciplinary actions and ensures that all actions taken are within legal requirements
Protect the interests of employees and the organization by upholding our Human Resources policies and governmental laws and regulations
Conduct full life cycle recruitment
Administers, implements, leads and consistently applies human resources policies/procedures within approved corporate objectives according to our established policy and legislation
Compiles and analyzes related data and information on people programs (i.e. succession and workforce planning, recruiting programs, etc.); assesses the environment and effectiveness of human resources initiatives and processes
Resolve and recommend labor relations practices necessary to establish a positive employer – employee relationship
Provide mentorship and assistance in performance management, discipline, absence management, retention and benefit administration
Facilitate the timely and effective processing of new hires, terminations, benefit changes transfers, etc
Who We're Looking For:
You have a proven track record of relationship building with both internal and external customers thanks to your ability to get along with diverse personalities in a tactful, mature and flexible manner. You easily establish credibility with your influencing, discernment and decision-making skills that support our preferences and priorities.
You will have 5 or more years of HR experience coupled with a Bachelor’s Degree in Human Resources or equivalent combination of education and experience
CHRP preferred
Experience working in a contact center or in a dynamic organization is helpful
Knowledge of all applicable laws Employment Standards and Occupational Health and Safety Act
Excellent administrative skills
Deep reasoning abilities and good judgment
Strong communication skills, written and verbal
Participative management style and an advocate of team concept
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as instructed by business needs
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Business Unit
Saint John
Location
Saint John, New Brunswick
CUSTOMER CARE SPECIALIST
We are excited to be bringing a new customer care program to Saint John, New Brunswick. Thanks to this exciting growth, we're searching for 300 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
***FOR THE MONTH OF APRIL, GET HIRED AND RECEIVE A SIGN-ON BONUS OF $500!***
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Full-Time: 40-44 hours per week
Required Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
We are excited to be bringing a new customer care program to Saint John, New Brunswick. Thanks to this exciting growth, we're searching for 300 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
***FOR THE MONTH OF APRIL, GET HIRED AND RECEIVE A SIGN-ON BONUS OF $500!***
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Full-Time: 40-44 hours per week
Required Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Toronto
Location
Toronto, Ontario
S&P Data has established itself as an outsourcer that can be trusted to deliver top notch performance in both sales and service channels. It is focused on providing technology, human capital and operational expertise which has been developed and nurtured over more than two decades in the Customer Relationship Management business.
S&P Data has serviced many top brands across multiple industries from major financial institutions, to top telecommunication brands and international distributors.
S&P Data is an excellent place to start because you’ll learn how to sell services and technology. We’re also a tremendous company to build a career in the exciting, rapidly growing contact centre space.
Required Availability: Monday to Friday - 8:00 am - 11:00 pm, Saturday - 10:00 am - 6:00 pm
Wage: $14.00/hour + Bonus
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-Time: 40-44 hours per week
Description:
Politely and professionally addressing each customers unique concern
Being an expert in your field
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Provide quality service that will exceeds expectations
Navigate through computerized system and accurately enter/track data
Maintaining a high level of confidentiality
Requirements:
Completion of Grade 12 and/or Post-Secondary Education
Ability to pass criminal record check
Strong understanding of internet technology
Ability to build customer relationships over the telephone
Strong written and verbal communications skills so you can express clear ideas to the customer
Ability to multi task simultaneously; listening and thinking about solutions to offer our customers
What We Offer:
Paid Training & Continuous Learning
Opportunity for Growth and Advancement
A chance to work with Top Fortune 500 Canadian Companies
Gain experience in a professional business work environment
Very convenient location
#SPD1
S&P Data has serviced many top brands across multiple industries from major financial institutions, to top telecommunication brands and international distributors.
S&P Data is an excellent place to start because you’ll learn how to sell services and technology. We’re also a tremendous company to build a career in the exciting, rapidly growing contact centre space.
Required Availability: Monday to Friday - 8:00 am - 11:00 pm, Saturday - 10:00 am - 6:00 pm
Wage: $14.00/hour + Bonus
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-Time: 40-44 hours per week
Description:
Politely and professionally addressing each customers unique concern
Being an expert in your field
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Provide quality service that will exceeds expectations
Navigate through computerized system and accurately enter/track data
Maintaining a high level of confidentiality
Requirements:
Completion of Grade 12 and/or Post-Secondary Education
Ability to pass criminal record check
Strong understanding of internet technology
Ability to build customer relationships over the telephone
Strong written and verbal communications skills so you can express clear ideas to the customer
Ability to multi task simultaneously; listening and thinking about solutions to offer our customers
What We Offer:
Paid Training & Continuous Learning
Opportunity for Growth and Advancement
A chance to work with Top Fortune 500 Canadian Companies
Gain experience in a professional business work environment
Very convenient location
#SPD1
Team Leader
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Saint John, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Then we want you !
Yearly Salary - $34,200 plus bonus, commisions and benefits.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Saint John, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Then we want you !
Yearly Salary - $34,200 plus bonus, commisions and benefits.
#SPD1
The Company:
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton office is conveniently located in the downtown core, directly across the MacNab bus terminal.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Sales and Customer Care Representative, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Achieving sales objectives by promoting products and service solutions
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14/hr
44 hours per week
Available to work 5 days a week. Shift timings are between 8 AM and 10 PM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton office is conveniently located in the downtown core, directly across the MacNab bus terminal.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Sales and Customer Care Representative, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Achieving sales objectives by promoting products and service solutions
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14/hr
44 hours per week
Available to work 5 days a week. Shift timings are between 8 AM and 10 PM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? This just might be the perfect job for you.
We offer full-time employment with a competitive salary, bonus program and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
THE JOB:
The Recruiter will be responsible for full-cycle recruitment, with a focus on the timely sourcing and hiring of quality candidates through innovative recruitment strategies. You can do it all: from building relationships with local educational institutions to building a healthy talent pipeline to tracking and reporting on industry trends and other recruitment analytics. This will enable you, as a Recruiter, to attract and retain the best and most effective talent that will uphold S&P Data's values and mission while ensuring we meet our business goals and, ultimately, deliver the best customer experience.
MAIN RESPONSIBILITIES:
Gains a thorough understanding of the market sector and develops recruitment strategies
Utilizes innovative and creative approaches to recruitment
Identifies opportunities for participation in job fairs, career fairs and other sourcing events
Ensures a constant applicant flow and keeps an active database for current and future positions
Ensures recruitment targets for program requirements are met
Screens resumes, conducts interviews, reference checks and prepares employment offers
Conduct phone screening, skills testing, office interviews, reference checks and background investigations
Serves as primary scheduling contact for candidates and internal clients
Organizes times and schedules for candidate interviews
Manages job postings internally and externally
Maintains confidential files and data integrity
Assist with projects and other duties as requested or assigned
QUALIFICATIONS AND QUALITIES:
Must have high school diploma with relevant work experience
Recruitment experience in a call center, corporate or agency environment is an asset
Experience in full cycle recruiting is a must.
Proven ability to meet/exceed metrics in recruiting requirements.
Knowledge and understanding of legislation related to recruitment and selection
Ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
Excellent MS office skills
Maintain a high level of flexibility and responsiveness
Experience utilizing an Applicant Tracking System for all recruitment purposes required
Ability to take initiative
Must be friendly and professional with a positive attitude
Excellent verbal and written communication skills
High level of confidentiality
Flexibility to work additional hours as dictated by business needs
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? This just might be the perfect job for you.
We offer full-time employment with a competitive salary, bonus program and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
THE JOB:
The Recruiter will be responsible for full-cycle recruitment, with a focus on the timely sourcing and hiring of quality candidates through innovative recruitment strategies. You can do it all: from building relationships with local educational institutions to building a healthy talent pipeline to tracking and reporting on industry trends and other recruitment analytics. This will enable you, as a Recruiter, to attract and retain the best and most effective talent that will uphold S&P Data's values and mission while ensuring we meet our business goals and, ultimately, deliver the best customer experience.
MAIN RESPONSIBILITIES:
Gains a thorough understanding of the market sector and develops recruitment strategies
Utilizes innovative and creative approaches to recruitment
Identifies opportunities for participation in job fairs, career fairs and other sourcing events
Ensures a constant applicant flow and keeps an active database for current and future positions
Ensures recruitment targets for program requirements are met
Screens resumes, conducts interviews, reference checks and prepares employment offers
Conduct phone screening, skills testing, office interviews, reference checks and background investigations
Serves as primary scheduling contact for candidates and internal clients
Organizes times and schedules for candidate interviews
Manages job postings internally and externally
Maintains confidential files and data integrity
Assist with projects and other duties as requested or assigned
QUALIFICATIONS AND QUALITIES:
Must have high school diploma with relevant work experience
Recruitment experience in a call center, corporate or agency environment is an asset
Experience in full cycle recruiting is a must.
Proven ability to meet/exceed metrics in recruiting requirements.
Knowledge and understanding of legislation related to recruitment and selection
Ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
Excellent MS office skills
Maintain a high level of flexibility and responsiveness
Experience utilizing an Applicant Tracking System for all recruitment purposes required
Ability to take initiative
Must be friendly and professional with a positive attitude
Excellent verbal and written communication skills
High level of confidentiality
Flexibility to work additional hours as dictated by business needs
We are looking for new inbound agents to join our Bilingual Customer Service team!!!
The Job: We are providing omni channel technical support/customer service to our client who operates a popular streaming movie/tv service that is available in Canada. You will help customers trouble shoot technical issues via inbound phone calls, outbound calls, social media and e-mail.
We: Represent Fortune 500 companies in their customer service and sales efforts. Put a big focus on mentoring and skilling up our employees so they are prepared to further their career when our company grows. Love to have fun and create an environment where you are encouraged to interact and enjoy getting to know your peers. Work hard to create a culture that makes people excited to get up and come to work each day. We are centrally located in mid-town Toronto with direct access to the subway. A commute without having to go outside!
You: Are a master of text messaging and spend a lot of time chatting with your friends on Facebook messenger. Type fast…really fast, and know how to get a message across quickly thanks to your strong command of the English language. Love to make people happy by resolving technical issues with amazing customer service. Friendly, positive and winning attitude to make customers smile.
Available to work between 4PM and 12 AM (midnight) 7 days a week.
The Skills & Personal Attributes:
Winning attitude!
Quick fingers with a typing speed of 50 WPM and excellent command of the English language
Social media savvy with an in depth knowledge of Facebook and Twitter.
Results oriented and is able to be self-motived
Ability to multi task and simultaneously conduct a phone call and email support.
Thrives under pressure and able to trouble shoot technical issues.
Internet user. Live on the internet and be able to sell to customer needs!
Enjoys TV and movies! Able to converse and create discovery questions to assist customers with retention and technical questions
Wage: $15.00/hr
Mandatory availability: Must be available from 8:00am-12:00am Monday-Sunday
Work Week: 5 days working 2 days off
Full-Time: 40-44 hours per week
Employee Parking: Unavailable
Location: Toronto (Yonge & Davisville)
Bilingual: English/French both written and spoken
Preferred type of French: Quebec/Acadian
***All interested applicants must meet the "Mandatory availability", be able to work "Full-time" and be “Bilingual” in order to be considered***
#SPD1
The Job: We are providing omni channel technical support/customer service to our client who operates a popular streaming movie/tv service that is available in Canada. You will help customers trouble shoot technical issues via inbound phone calls, outbound calls, social media and e-mail.
We: Represent Fortune 500 companies in their customer service and sales efforts. Put a big focus on mentoring and skilling up our employees so they are prepared to further their career when our company grows. Love to have fun and create an environment where you are encouraged to interact and enjoy getting to know your peers. Work hard to create a culture that makes people excited to get up and come to work each day. We are centrally located in mid-town Toronto with direct access to the subway. A commute without having to go outside!
You: Are a master of text messaging and spend a lot of time chatting with your friends on Facebook messenger. Type fast…really fast, and know how to get a message across quickly thanks to your strong command of the English language. Love to make people happy by resolving technical issues with amazing customer service. Friendly, positive and winning attitude to make customers smile.
Available to work between 4PM and 12 AM (midnight) 7 days a week.
The Skills & Personal Attributes:
Winning attitude!
Quick fingers with a typing speed of 50 WPM and excellent command of the English language
Social media savvy with an in depth knowledge of Facebook and Twitter.
Results oriented and is able to be self-motived
Ability to multi task and simultaneously conduct a phone call and email support.
Thrives under pressure and able to trouble shoot technical issues.
Internet user. Live on the internet and be able to sell to customer needs!
Enjoys TV and movies! Able to converse and create discovery questions to assist customers with retention and technical questions
Wage: $15.00/hr
Mandatory availability: Must be available from 8:00am-12:00am Monday-Sunday
Work Week: 5 days working 2 days off
Full-Time: 40-44 hours per week
Employee Parking: Unavailable
Location: Toronto (Yonge & Davisville)
Bilingual: English/French both written and spoken
Preferred type of French: Quebec/Acadian
***All interested applicants must meet the "Mandatory availability", be able to work "Full-time" and be “Bilingual” in order to be considered***
#SPD1
Main Responsibilities:
Gains a thorough understanding of the market sector and develops recruitment strategies
Utilizes innovative and creative approaches to recruitment
Identifies opportunities for participation in job fairs, career fairs and other sourcing events
Ensures a constant applicant flow and keeps an active database for current and future positions
Ensures recruitment targets for program requirements are met
Screens resumes, conducts interviews, reference checks and prepares employment offers
Serves as primary scheduling contact for candidates and internal clients
Organizes times and schedules for candidate interviews
Manages job postings internally and externally
Maintains confidential files and data integrity
Assist with projects and other duties as requested or assigned
Works as a liaison between the facility management and the needs of our site.
Create new hire credentials and access cards
Order all necessary printed materials for upcoming classes and the maintenance of pods
Manages incoming and outgoing mail.
Running errands as necessary
Qualifications and Qualities:
Must have high school diploma with relevant work experience
Recruitment experience in a call centre, corporate or agency environment is an asset
Experience in full cycle recruiting is a must.
Proven ability to meet/exceed metrics in recruiting requirements.
Knowledge and understanding of legislation related to recruitment and selection
Excellent MS office skills
Ability to take initiative
Must be friendly and professional with a positive attitude
Excellent verbal and written communication skills
High level of confidentiality
Flexibility to work additional hours as dictated by business needs
Ability to multitask
Detail oriented
Strong written and verbal communications skills
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to meet deadlines
Strong time management skills
Personal Attributes:
Must be self motivated
Must have good attendance and be prompt for work
Must have excellent verbal communication skills
High tolerance for a fast paced demanding environment
Bilingual Site Director
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Bilingual Site Director who is passionate about leading a team of Operations Managers to ensure continued growth of our business.
THE JOB:
Manage the daily communication with clients
Lead and ensure profitability and growth of all programs at the site and drive revenue growth by leveraging knowledge of business objectives and operations
Coordinate with Operations Team, Human Resources, Payroll to ensure compliance of policies and procedures
Project management start-up of new projects
Manage the Leadership of all programs on site
Report results to client including analysis on a daily, weekly and quarterly basis
Recommend improvements to service quality and work processes where applicable
Identify opportunities to expand existing clients’ business
Trouble shoot and resolve outstanding client issues
Assist in the launch of all new accounts in accordance with client demands and with payroll, HR, and Operations policies and procedures
Measure performance, activities and results of the Operations Team
Drive revenue growth by working closely with the Operations Managers to assist in securing new service opportunities and retaining current business
Understand internal and external business and leverage industry knowledge to ensure high level of client satisfaction
Oversee daily, weekly and monthly sales reporting.
Work closely with Senior Management team for all planning, budgeting, forecasting activities.
YOU:
Are bilingual in French and English
Love managing people and setting them up to be successful
Have 5+ years experience in a Managerial role in a call center setting
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Bilingual Site Director who is passionate about leading a team of Operations Managers to ensure continued growth of our business.
THE JOB:
Manage the daily communication with clients
Lead and ensure profitability and growth of all programs at the site and drive revenue growth by leveraging knowledge of business objectives and operations
Coordinate with Operations Team, Human Resources, Payroll to ensure compliance of policies and procedures
Project management start-up of new projects
Manage the Leadership of all programs on site
Report results to client including analysis on a daily, weekly and quarterly basis
Recommend improvements to service quality and work processes where applicable
Identify opportunities to expand existing clients’ business
Trouble shoot and resolve outstanding client issues
Assist in the launch of all new accounts in accordance with client demands and with payroll, HR, and Operations policies and procedures
Measure performance, activities and results of the Operations Team
Drive revenue growth by working closely with the Operations Managers to assist in securing new service opportunities and retaining current business
Understand internal and external business and leverage industry knowledge to ensure high level of client satisfaction
Oversee daily, weekly and monthly sales reporting.
Work closely with Senior Management team for all planning, budgeting, forecasting activities.
YOU:
Are bilingual in French and English
Love managing people and setting them up to be successful
Have 5+ years experience in a Managerial role in a call center setting
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Bilingual Desktop Support Administrator
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are very excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you motivated by seeing the fruits of your labour? Do you have some experience working in a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement. You'll have the first chance
THE JOB:
As a Bilingual Desktop Support Administrator, you will be responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, applications, and communications software. You'll be the face of IT at a site level while you:
Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)
Install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs
Provide problems solving services to site level network users in an efficient and timely manner
Maintain backup procedures and logs as per company and client standards
Complete workstation configuration and maintenance
Administer and maintain end user accounts, permissions and access rights to company resources
Responsible for moves, adds and changes to hardware and software as requested via our online ticketing system
Ability to read and interpret technical documents and procedure manuals and apply information provided within
Assist with projects and other duties as requested or assigned by leadership
WHO WE'RE LOOKING FOR:
You are bilingual and a self-motivated individual who loves change and adapts easily to evolving expectations and mandates. You are the type of person people can rely on as you are always on time for work and ready to roll up your sleeves and work when it's required. You are known for having excellent communication skills and can easily understand and express needs.
Bilingual in French and English preferred
Solid background in desktop hardware and software support
Proven track record of expertise in Microsoft Outlook, Windows 2003, and XP.
Deep understanding of networking infrastructure (LAN, WAN and VPN)
Excellent analytical and organizational skills with strict attention to detail
Mature and independent worker
Customer service oriented
Flexibility to work varying shifts or additional hours as instructed by business needs
Ability to meet deadlines and work in a rapidly changing environment
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are very excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you motivated by seeing the fruits of your labour? Do you have some experience working in a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement. You'll have the first chance
THE JOB:
As a Bilingual Desktop Support Administrator, you will be responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, applications, and communications software. You'll be the face of IT at a site level while you:
Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)
Install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs
Provide problems solving services to site level network users in an efficient and timely manner
Maintain backup procedures and logs as per company and client standards
Complete workstation configuration and maintenance
Administer and maintain end user accounts, permissions and access rights to company resources
Responsible for moves, adds and changes to hardware and software as requested via our online ticketing system
Ability to read and interpret technical documents and procedure manuals and apply information provided within
Assist with projects and other duties as requested or assigned by leadership
WHO WE'RE LOOKING FOR:
You are bilingual and a self-motivated individual who loves change and adapts easily to evolving expectations and mandates. You are the type of person people can rely on as you are always on time for work and ready to roll up your sleeves and work when it's required. You are known for having excellent communication skills and can easily understand and express needs.
Bilingual in French and English preferred
Solid background in desktop hardware and software support
Proven track record of expertise in Microsoft Outlook, Windows 2003, and XP.
Deep understanding of networking infrastructure (LAN, WAN and VPN)
Excellent analytical and organizational skills with strict attention to detail
Mature and independent worker
Customer service oriented
Flexibility to work varying shifts or additional hours as instructed by business needs
Ability to meet deadlines and work in a rapidly changing environment
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Bilingual Trainer
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a bilingual Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:
Facilitate product, application, process and sales skills training to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:
Bilingual in French and English
Post-secondary education and/or formal training in a related area is an asset
Minimum 1-year experience as a Trainer
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a bilingual Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:
Facilitate product, application, process and sales skills training to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:
Bilingual in French and English
Post-secondary education and/or formal training in a related area is an asset
Minimum 1-year experience as a Trainer
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Bilingual Team Leader
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Bilingual Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a bilingual, self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Bilingual in French and English
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Bilingual Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a bilingual, self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Bilingual in French and English
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Bilingual Recruiter
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? This just might be the perfect job for you.
We offer full-time employment with a competitive salary, bonus program and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
THE JOB:
Reporting to the Human Resources Manager, the Recruiter will be responsible for full-cycle recruitment, with a focus on the timely sourcing and hiring of quality candidates through innovative recruitment strategies. You can do it all: from building relationships with local educational institutions to building a healthy talent pipeline to tracking and reporting on industry trends and other recruitment analytics. This will enable you, as a Recruiter, to attract and retain the best and most effective talent that will uphold S&P Data's values and mission while ensuring we meet our business goals and, ultimately, deliver the best customer experience.
MAIN RESPONSIBILITIES:
Gains a thorough understanding of the market sector and develops recruitment strategies
Utilizes innovative and creative approaches to recruitment
Identifies opportunities for participation in job fairs, career fairs and other sourcing events
Ensures a constant applicant flow and keeps an active database for current and future positions
Ensures recruitment targets for program requirements are met
Screens resumes, conducts interviews, reference checks and prepares employment offers
Serves as primary scheduling contact for candidates and internal clients
Organizes times and schedules for candidate interviews
Manages job postings internally and externally
Maintains confidential files and data integrity
Contributes to team and corporate projects intended to improve processes and procedures
Assists with HR projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You have a proven track record of relationship building with both internal and external customers thanks to your ability to get along with diverse personalities in a tactful, mature and flexible manner. You easily establish credibility with your influencing, discernment and decision-making skills that support our preferences and priorities.
You are bilingual in French and English
You will have 2 or more years of recruiting experience coupled with a Bachelor’s Degree in Human Resources or equivalent combination of education and experience
Experience working in a contact center or in a dynamic organization is helpful
Knowledge of all applicable laws
Excellent administrative skills
Deep reasoning abilities and good judgment
Strong communication skills, written and verbal
Participative management style and an advocate of team concept
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? This just might be the perfect job for you.
We offer full-time employment with a competitive salary, bonus program and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
THE JOB:
Reporting to the Human Resources Manager, the Recruiter will be responsible for full-cycle recruitment, with a focus on the timely sourcing and hiring of quality candidates through innovative recruitment strategies. You can do it all: from building relationships with local educational institutions to building a healthy talent pipeline to tracking and reporting on industry trends and other recruitment analytics. This will enable you, as a Recruiter, to attract and retain the best and most effective talent that will uphold S&P Data's values and mission while ensuring we meet our business goals and, ultimately, deliver the best customer experience.
MAIN RESPONSIBILITIES:
Gains a thorough understanding of the market sector and develops recruitment strategies
Utilizes innovative and creative approaches to recruitment
Identifies opportunities for participation in job fairs, career fairs and other sourcing events
Ensures a constant applicant flow and keeps an active database for current and future positions
Ensures recruitment targets for program requirements are met
Screens resumes, conducts interviews, reference checks and prepares employment offers
Serves as primary scheduling contact for candidates and internal clients
Organizes times and schedules for candidate interviews
Manages job postings internally and externally
Maintains confidential files and data integrity
Contributes to team and corporate projects intended to improve processes and procedures
Assists with HR projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You have a proven track record of relationship building with both internal and external customers thanks to your ability to get along with diverse personalities in a tactful, mature and flexible manner. You easily establish credibility with your influencing, discernment and decision-making skills that support our preferences and priorities.
You are bilingual in French and English
You will have 2 or more years of recruiting experience coupled with a Bachelor’s Degree in Human Resources or equivalent combination of education and experience
Experience working in a contact center or in a dynamic organization is helpful
Knowledge of all applicable laws
Excellent administrative skills
Deep reasoning abilities and good judgment
Strong communication skills, written and verbal
Participative management style and an advocate of team concept
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Bilingual Operations Manager
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.
Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.
Bilingual in French and English
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.
Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.
Bilingual in French and English
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.