Page 1 of 2
Business Unit
Toronto
Location
Toronto, Ontario
Hello Everyone!
Are you interested in a Call Centre Agent position in S&P Data?
Well here's your opportunity to jump right into an interview with us!
We are excited to announce a Career/Job Fair for many of our fun and exciting positions available!
Date – Friday, September 21st, 2018
Time - 11:00am - 5:00pm
Location - 1920 Yonge Street, Toronto (Yonge/Davisville)
Once you have made it to the lobby take the elevators on the left (South Elevators) to the 4th floor
Once there, the receptionist will give you an assessment form to fill out and a recruiter will be with you shortly thereafter.
Required Availability: Monday to Sunday 7:00am – 12:00am,
Work Week: 5 days working, 2 days off
Wage: $14-$14.25/hour + bonus + benefits. *Bonus structure and pay vary depending on campaign*
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-time: 37.5-44 hours per week with opportunities for overtime.
Please come with your up to date resume.
We encourage interested candidates to dress in Business Casual.
Who We Are:
S&P Data is a leading North American Contact Centre with a broad portfolio of Fortune 500 and 1000 clients. Operating since 2014, we are proud to be providing employment opportunities in 6 locations across Canada and the USA.
Our Toronto site is spacious, state-of-the-art, and full of natural light. We are centrally located in midtown Toronto with direct access to the subway- commute without having to go outside! We are currently looking for outstanding employees who are passionate about connecting with customers and finding solutions that mutually benefit both the customer and our client.
Please confirm your attendance by sending an email to john.hamm@spdatallc.com
LOOK FORWARD TO SEEING YOU ALL ON FRIDAY!!
Are you interested in a Call Centre Agent position in S&P Data?
Well here's your opportunity to jump right into an interview with us!
We are excited to announce a Career/Job Fair for many of our fun and exciting positions available!
Date – Friday, September 21st, 2018
Time - 11:00am - 5:00pm
Location - 1920 Yonge Street, Toronto (Yonge/Davisville)
Once you have made it to the lobby take the elevators on the left (South Elevators) to the 4th floor
Once there, the receptionist will give you an assessment form to fill out and a recruiter will be with you shortly thereafter.
Required Availability: Monday to Sunday 7:00am – 12:00am,
Work Week: 5 days working, 2 days off
Wage: $14-$14.25/hour + bonus + benefits. *Bonus structure and pay vary depending on campaign*
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-time: 37.5-44 hours per week with opportunities for overtime.
Please come with your up to date resume.
We encourage interested candidates to dress in Business Casual.
Who We Are:
S&P Data is a leading North American Contact Centre with a broad portfolio of Fortune 500 and 1000 clients. Operating since 2014, we are proud to be providing employment opportunities in 6 locations across Canada and the USA.
Our Toronto site is spacious, state-of-the-art, and full of natural light. We are centrally located in midtown Toronto with direct access to the subway- commute without having to go outside! We are currently looking for outstanding employees who are passionate about connecting with customers and finding solutions that mutually benefit both the customer and our client.
Please confirm your attendance by sending an email to john.hamm@spdatallc.com
LOOK FORWARD TO SEEING YOU ALL ON FRIDAY!!
Director, Client Services
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Manager, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:
Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
YOU:
You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Manager, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:
Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
YOU:
You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Job Posting – Edmundston
2 - Team Lead
Summary of Duties:
The Team Leader is responsible for managing, coaching and developing a team of Telesales Representatives handling inbound or outbound calls. The Team Leader is a key resource for the delivery of sales targets and must ensure that their team members have the product knowledge and/or sales techniques to achieve these objectives.
Main Responsibilities:
Provides supervision, coaches, trains, schedules, monitors activities, and participates in performance assessment of sales staff;
Motivates sales team and fosters positive work environment
Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyzes sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Ensure delivery of quality of service through call monitoring and complaint resolution
Coaching and mentoring of team
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately addressing human resource issues, such as attendance, interpersonal conflicts in the workplace and consults with Call Centre and HR Manager for guidance
Participate and/or lead in internal/client calibration sessions
Provide recommendations for improvement of processes and procedures
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
Skills and Qualifications:
Must have high school diploma with relevant work experience
Post-secondary education is an asset
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Apply with resume& Cover Letter to HR Department or online at http://spdatallc.com/careers/
Attention: Lise Beaulieu Email: lise.beaulieu@spdatallc.com
Job AD Closing Date: August 27th, 2018
#SPD1
2 - Team Lead
Summary of Duties:
The Team Leader is responsible for managing, coaching and developing a team of Telesales Representatives handling inbound or outbound calls. The Team Leader is a key resource for the delivery of sales targets and must ensure that their team members have the product knowledge and/or sales techniques to achieve these objectives.
Main Responsibilities:
Provides supervision, coaches, trains, schedules, monitors activities, and participates in performance assessment of sales staff;
Motivates sales team and fosters positive work environment
Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyzes sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Ensure delivery of quality of service through call monitoring and complaint resolution
Coaching and mentoring of team
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately addressing human resource issues, such as attendance, interpersonal conflicts in the workplace and consults with Call Centre and HR Manager for guidance
Participate and/or lead in internal/client calibration sessions
Provide recommendations for improvement of processes and procedures
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
Skills and Qualifications:
Must have high school diploma with relevant work experience
Post-secondary education is an asset
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Apply with resume& Cover Letter to HR Department or online at http://spdatallc.com/careers/
Attention: Lise Beaulieu Email: lise.beaulieu@spdatallc.com
Job AD Closing Date: August 27th, 2018
#SPD1
Business Unit
Toronto
Location
Toronto, Ontario
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Our newly-renovated Toronto office is full of natural light and located in midtown Toronto, directly on the Yonge subway line,
Do you like to stay warm in the winter months? You won't even need to go outdoors once you've reached our stop.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
The Job:
As an Outbound Sales Representative, you will be calling customers who have recently made a decision to cancel services, and make them lucrative offers to bring them back. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality as you will be dealing with customer information and credit cards
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You are computer savvy and can easily use more than one application simultaneously.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14.25/hr
44 hours per week
We are open 7 days a week, and you would need to be available to work 5 days a week. Shift timings are between 8 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Our newly-renovated Toronto office is full of natural light and located in midtown Toronto, directly on the Yonge subway line,
Do you like to stay warm in the winter months? You won't even need to go outdoors once you've reached our stop.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
The Job:
As an Outbound Sales Representative, you will be calling customers who have recently made a decision to cancel services, and make them lucrative offers to bring them back. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality as you will be dealing with customer information and credit cards
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You are computer savvy and can easily use more than one application simultaneously.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14.25/hr
44 hours per week
We are open 7 days a week, and you would need to be available to work 5 days a week. Shift timings are between 8 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Business Unit
2 Business Units
Location
2 Locations
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for 10 outstanding employees’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic customer service specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your superior written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer service requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to navigate through several web applications simultaneously and type 25 words per minute
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task with multiple computer systems and MS DOS like environment.
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have the ability to build customer relationships over the phone, have at least 1 yr of proven sales experience in the past 2 years, with a minimum of 6 months experience in the call centre industry, you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time hourly rate: $14.00
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Minimum 6 months experience in the call centre industry, Exceptional Customer Service skills , Minimum 1 year of proven sales experience in the past 2 yrs, Must be able to type 25 words per minute, Must pass a criminal background check,
Shift Hours: Candidate must be able to work between the hrs of 9:00 am to 9:00 pm Monday to Friday.
Rate of Pay: Guaranteed full time $14 per
Start Date: Oct 1 2018
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for 10 outstanding employees’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic customer service specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your superior written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer service requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to navigate through several web applications simultaneously and type 25 words per minute
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task with multiple computer systems and MS DOS like environment.
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have the ability to build customer relationships over the phone, have at least 1 yr of proven sales experience in the past 2 years, with a minimum of 6 months experience in the call centre industry, you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time hourly rate: $14.00
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Minimum 6 months experience in the call centre industry, Exceptional Customer Service skills , Minimum 1 year of proven sales experience in the past 2 yrs, Must be able to type 25 words per minute, Must pass a criminal background check,
Shift Hours: Candidate must be able to work between the hrs of 9:00 am to 9:00 pm Monday to Friday.
Rate of Pay: Guaranteed full time $14 per
Start Date: Oct 1 2018
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Edmundston> Grand Falls, New Brunswick
Location
Grand Falls, New Brunswick
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Edmundston
Location
Edmundston, New Brunswick
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Edmundston
Location
Edmundston, New Brunswick
Nous sommes heureux d’installer un nouveau programme bilingue de service à la clientèle à Edmundston au Nouveau-Brunswick. Grâce à cet agrandissement de notre entreprise, nous recherchons 300 Spécialistes exceptionnels de services à la clientèle.
Vous aimez le contact avec les gens et résoudre leurs problèmes ? Avez-vous la passion de faire sourire les gens ? Souhaitez-vous travailler dans un environnement avec une culture d'entreprise sympathique et beaucoup de potentiel de croissance ?
Alors, nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Vous aimez le contact avec les gens et résoudre leurs problèmes ? Avez-vous la passion de faire sourire les gens ? Souhaitez-vous travailler dans un environnement avec une culture d'entreprise sympathique et beaucoup de potentiel de croissance ?
Alors, nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Business Unit
Edmundston> Grand Falls, New Brunswick
Location
Grand Falls, New Brunswick
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Edmundston
Location
Edmundston, New Brunswick
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Edmundston> Grand Falls, New Brunswick
Location
Grand Falls, New Brunswick
Nous sommes heureux d’installer un nouveau programme bilingue de service à la clientèle à Edmundston au Nouveau-Brunswick. Grâce à cet agrandissement de notre entreprise, nous recherchons 300 Spécialistes exceptionnels de services à la clientèle.
Vous aimez le contact avec les gens et résoudre leurs problèmes ? Avez-vous la passion de faire sourire les gens ? Souhaitez-vous travailler dans un environnement avec une culture d'entreprise sympathique et beaucoup de potentiel de croissance ?
Alors, nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Vous aimez le contact avec les gens et résoudre leurs problèmes ? Avez-vous la passion de faire sourire les gens ? Souhaitez-vous travailler dans un environnement avec une culture d'entreprise sympathique et beaucoup de potentiel de croissance ?
Alors, nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Supervisor
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our call center in Saint John, New Brunswick!
Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our call center in Saint John, New Brunswick!
Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Director, Client Services
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Director, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:
Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
YOU:
You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Director, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:
Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
YOU:
You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Edmundston
Location
Edmundston, New Brunswick
Nous sommes heureux d’installer un nouveau programme bilingue de service à la clientèle à Edmundston au Nouveau-Brunswick. Grâce à cet agrandissement de notre entreprise, nous recherchons 300 Spécialistes exceptionnels de services à la clientèle.
Vous aimez le contact avec les gens et résoudre leurs problèmes ? Avez-vous la passion de faire sourire les gens ? Souhaitez-vous travailler dans un environnement avec une culture d'entreprise sympathique et beaucoup de potentiel de croissance ?
Alors, nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
#SPD1
Vous aimez le contact avec les gens et résoudre leurs problèmes ? Avez-vous la passion de faire sourire les gens ? Souhaitez-vous travailler dans un environnement avec une culture d'entreprise sympathique et beaucoup de potentiel de croissance ?
Alors, nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
#SPD1
Business Unit
2 Business Units
Location
2 Locations
We are building a team of fantastic Customer Service Associate’s answering the calls of our Fortune 500 client's customers. While assisting with their customer service needs, you will be using your listening, problem solving, and decision-making skills with the goal of providing one-call resolution on every call.
Join our team for the:
FULL TIME PERMANENT EMPLOYMENT: Offering a competitive hourly wage and paid training
$500 sign on bonus
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee Referral Program: get paid for your referral and work with your friends
Comprehensive Employee Benefit Plan including medical, dental and vision care
Extensive paid training
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Comprehensive Employee Benefit Plan including medical, dental and vision care
Paramedical coverage for Chiropractor, Orthopedic and more
Direct Pay Billing Options
Easy Online Access
Stay with us for:
Because we recognize what matters to you!
We provide a state of the art work environment with a strong focus on company culture. What sets S&P Data apart is our culture. We have built a technically advanced company that cares for its people and invests in them every day.
The relationships you will make. Building friendships while you work is always an added bonus.
Our fun friendly environment
Active Social Committee
Employee Appreciation Days
Recognition for performance, meeting all KPI’s
Ongoing training and sales coaching
Culture Club: Enjoy coming to work every day because company culture matters
Mentorship programs
Advancement Opportunities – we love to promote from within
About You:
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening skills.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Hours of Operation: 7:00 am to midnight, 7 days per week - applicants must be able to work Full Time, flexible schedules within these hours
Location: 400 Sidney Street,Trenton
(Walk-ins Welcome with Resume for Interviews, 9am-5pm)
Rate of Pay: Guaranteed full time $14 per hour plus bonus and incentives
Start Date: Monday Oct 1st, 2018
COME FOR THE JOB, STAY FOR THE CULTURE
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Join our team for the:
FULL TIME PERMANENT EMPLOYMENT: Offering a competitive hourly wage and paid training
$500 sign on bonus
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee Referral Program: get paid for your referral and work with your friends
Comprehensive Employee Benefit Plan including medical, dental and vision care
Extensive paid training
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Comprehensive Employee Benefit Plan including medical, dental and vision care
Paramedical coverage for Chiropractor, Orthopedic and more
Direct Pay Billing Options
Easy Online Access
Stay with us for:
Because we recognize what matters to you!
We provide a state of the art work environment with a strong focus on company culture. What sets S&P Data apart is our culture. We have built a technically advanced company that cares for its people and invests in them every day.
The relationships you will make. Building friendships while you work is always an added bonus.
Our fun friendly environment
Active Social Committee
Employee Appreciation Days
Recognition for performance, meeting all KPI’s
Ongoing training and sales coaching
Culture Club: Enjoy coming to work every day because company culture matters
Mentorship programs
Advancement Opportunities – we love to promote from within
About You:
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening skills.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Hours of Operation: 7:00 am to midnight, 7 days per week - applicants must be able to work Full Time, flexible schedules within these hours
Location: 400 Sidney Street,Trenton
(Walk-ins Welcome with Resume for Interviews, 9am-5pm)
Rate of Pay: Guaranteed full time $14 per hour plus bonus and incentives
Start Date: Monday Oct 1st, 2018
COME FOR THE JOB, STAY FOR THE CULTURE
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Customer Care Specialist
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM- Apply Today!
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
AVAILABILITY: Shifts will vary between 8am to 1:30am, we require full flexibility in between these hours.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM- Apply Today!
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
AVAILABILITY: Shifts will vary between 8am to 1:30am, we require full flexibility in between these hours.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Customer Care Specialist
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
AVAILABILITY: Shifts will vary between 8am to 1:30am, we require full flexibility in between these hours.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
AVAILABILITY: Shifts will vary between 8am to 1:30am, we require full flexibility in between these hours.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Position Internally known as Workforce Managment/ Real Time Analyst – St. John’s
Main Responsibilities:
Monitor all supported queues/agents on a real-time basis, and work with front-line operations management to ensure resources are productive
Take ownership for service levels by working with Operations Management team to resolve issues
Provide real-time reports to Operations Management team on service level and resource-related issues
Central point of contact for reporting/escalating productivity issues
Respond to incoming calls and email inquiries, change requests, and escalations
All other duties as assigned or required by contact center leadership team
Skills and Qualifications:
Ideally 2-4 years contact centre experience
1-2 years in a Workforce Management or Real-Time Analyst role would be an asset
A strong understanding and working experience with contact centre scheduling and monitoring software
TeleOpti and Avaya CMS experience would be an asset
Clear understanding of definitions related to metrics used in contact centre reporting, and the factors that influence their results
Proven ability to proactively coordinate with team members to deliver team objectives
Strong organizational and priority setting skills
Able to meet aggressive deadlines with multiple priorities and minimal supervision
Strong PC knowledge including advanced use of Microsoft Office suite, especially Excel
Excellent communication skills with the proven ability to initiate and cultivate positive working relationships with other functional units
ABOUT US:
S&P Data is a leading North American Contact Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development, and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers, and leaders
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Main Responsibilities:
Monitor all supported queues/agents on a real-time basis, and work with front-line operations management to ensure resources are productive
Take ownership for service levels by working with Operations Management team to resolve issues
Provide real-time reports to Operations Management team on service level and resource-related issues
Central point of contact for reporting/escalating productivity issues
Respond to incoming calls and email inquiries, change requests, and escalations
All other duties as assigned or required by contact center leadership team
Skills and Qualifications:
Ideally 2-4 years contact centre experience
1-2 years in a Workforce Management or Real-Time Analyst role would be an asset
A strong understanding and working experience with contact centre scheduling and monitoring software
TeleOpti and Avaya CMS experience would be an asset
Clear understanding of definitions related to metrics used in contact centre reporting, and the factors that influence their results
Proven ability to proactively coordinate with team members to deliver team objectives
Strong organizational and priority setting skills
Able to meet aggressive deadlines with multiple priorities and minimal supervision
Strong PC knowledge including advanced use of Microsoft Office suite, especially Excel
Excellent communication skills with the proven ability to initiate and cultivate positive working relationships with other functional units
ABOUT US:
S&P Data is a leading North American Contact Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development, and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers, and leaders
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Saint John
Location
Saint John, New Brunswick
CUSTOMER SERVICE AND SALES ASSOCIATE
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
FULL TIME employment offering a competitive hourly wage and paid training.
Health/Dental/Vision Benefits
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
FULL TIME employment offering a competitive hourly wage and paid training.
Health/Dental/Vision Benefits
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Saint John
Location
Saint John, New Brunswick
CUSTOMER CARE ASSOCIATE (Part time Positions available)
Are you looking for flexible hours part time?
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Part time employment offering a competitive hourly wage and paid training.
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months **Eligibility depends of the number of hours worked per/week)
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization. Must be able to complete 5 weeks of training fulltime hours.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” criteria to be considered**
$500 sign in bonus for the month of August
REQUIREMENTS:
Availability: Must be flexible to work the hours required & Evenings and Weekends
Must be able to complete 5 weeks of training full-time and have a flexible schedule during this time
Required education: Completed High school or GED
Job Type: Can work part time hours as needed
**Can legally work in Canada**
Hire/Start date: September 17th, 2018
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Are you looking for flexible hours part time?
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Part time employment offering a competitive hourly wage and paid training.
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months **Eligibility depends of the number of hours worked per/week)
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization. Must be able to complete 5 weeks of training fulltime hours.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” criteria to be considered**
$500 sign in bonus for the month of August
REQUIREMENTS:
Availability: Must be flexible to work the hours required & Evenings and Weekends
Must be able to complete 5 weeks of training full-time and have a flexible schedule during this time
Required education: Completed High school or GED
Job Type: Can work part time hours as needed
**Can legally work in Canada**
Hire/Start date: September 17th, 2018
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1