Customer Service Associate - Full Time $15.50/hour

Who is S&P Data Digital?
S&P (Sales & Performance) is one of the leading contracting companies in North America. Operating with several locations across Canada and the United States, we are proud to be a growing multi cultural business that drives revenue growth for many leading brands and are dedicated to providing exceptional customer experiences. For more information about us please visit out website at https://www.spdatallc.com/about.
Position Overview:
As a Customer Service Associate, you would be assisting existing customers via telephone by providing insightful Soultions to questions and concerns that they have about their TV subscription. This includes but is not limited to; billing inquires, installation issues, changing channel subscriptions & activating systems.  

Handle inbound calls from customers who have general inquiries about their TV subscription.
Analyze information presented by the caller to process the next steps
Present the best products, services, or solutions to customers according to the nature of the inquiry.
Complete appropriate documentation for all customer transactions within the systems.
Validate customer information and requests.
Follow company communication procedures, guidelines, and policies.

 Why work for us?

We offer a fun & diverse office working enviornment.
Competitive wages
Benefits, Medical/Dental/Vision
Growth opportunities
Fully Paid training
Garunteed Full-time hours.
Discounts on awesome client brands and gym memberships. 
 Requirements:

High school diploma, GED/equivalent
18+ years in age
Clean criminal record, backchecks will be completed upon hiring
Customer service experience is an asset
Job type: Full-time permanent 
Wage: $15.50 per hour 
Hours of operation: Monday - Sunday 10:30am-10:30pm (8 Hours shifts, 5 days/40 hours per week) (Uncapped Overtime)
Not Remote position: This is a work in the office position at our St. John’s location (Village Mall)
With COVID-19, we want to assure you that we are doing our part to ensure the health and safety of our staff. This includes mandatory mask wearing while on site, temperature checks upon arrival, & social distancing. As well, we have placed sanitization stations at different locations around the office.
Apply today to start your career with S&P, we are ready for you!

**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**
 

S&P Data is currently seeking to fill the position of Customer Care Representative.
 
Who is S&P Data?
S&P (Sales & Performance) is one of the leading contracting companies in North America. Operating with several locations across Canada and the United States, we are proud to be a growing multi cultural business offering both remote as well as on location positions for our wide variety of clients. For more information about us please visit out website at https://www.spdatallc.com/about.
Position Overview:
As a Customer Care associate, you would be assisting existing customers via telephone by providing insightful answers to questions and concerns that they have. This includes but is not limited to; billing inquires, installation issues, changing channel subscriptions & activating systems.  
 
Responsibilities:

Maintaining timely problem resolution and high levels of customer satisfaction.
Validating customer information and requests.
Analyze information presented by the caller to process the next step according to the nature of the inquiry.
Identify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution ensuring the escalation process is followed if necessary.
Follow company communication procedures, guidelines and policies
Knowledge of company promotions and offerings
 
Requirements:

High school diploma/equivalent
18+ years in age
Clean criminal record, backchecks will be completed upon hiring
Customer service experience is an asset
Call center experience is preffered, but not required.
 
Why work for us?

We offer a fun & diverse office working enviornment.
Competitive wages
Benefits, Medical/Dental/Vision
Growth opportunities
Fully Paid training
Garunteed Full-time hours
Fun incentives to meet targets
Discounts on awesome client brands
 
Job type: Full-time permanent (8 Hour day, 40 hours per week)
 Wage: $15.50 per hour
Hours of operation: Monday-Sunday 10:30am-10:30pm (only 5 days per week)
Not Remote position: This is a work in office position at our St. John’s location
With COVID-19, we want to assure you that we are doing our part to ensure the health and safety of our staff. This includes mandatory mask wearing while on site, temperature checks upon arrival, & social distancing. As well, we have placed sanitization stations at different locations around the office.
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**
 
Apply today to start your career with S&P, we are ready for you!

Overview 
 
At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
 
S&P Data is currently seeking Inbound Inside Sales Representatives.  As an inside sales representative you will be responsible for handling both inbound and outbound calls.  Our sales representatives connect with existing and new customers to uncover their needs, provide recommendations on products and services and partner with the customer in selecting the right product.  Other responsibilities including resolving your customers concerns, and ensuring a timely completion of the interaction.  A successful candidate is someone that can work in a fast paced and results driven environment, the ability to build quick connections with customers and provide a positive experience through professional communication.
 
  Our Ideal Customer Service Associate has: 
 

1 year call center experience
1 year customer service experience
Strong written and verbal communication
Excellent attention to detail and active listening skills
Experience in Microsoft tools such as MS TEAMS and office 365
Ability to work from home in a quiet space, free from distraction
Be able to connect directly to the modem through an ethernet cable.
Available to work between the hours of 10am and 10:00 pm EST an7 days a week
High school diploma or equivalent
 
What S&P Data Offers:
 

Access and discounts to some amazing client brands
Paid training and the opportunity to advance
Health, Dental and Medical Benefits
Competitive base salary $13.50 plus up to $1.50 per hour in bonus.
 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Overview 
 
At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
 
S&P Data is currently seeking Inbound Inside Sales Representatives.  As an inside sales representative you will be responsible for handling both inbound and outbound calls.  Our sales representatives connect with existing and new customers to uncover their needs, provide recommendations on products and services and partner with the customer in selecting the right product.  Other responsibilities including resolving your customers concerns, and ensuring a timely completion of the interaction.  A successful candidate is someone that can work in a fast paced and results driven environment, the ability to build quick connections with customers and provide a positive experience through professional communication.
 
  Our Ideal Customer Service Associate has: 
 

1 year call center experience
1 year customer service experience
Strong written and verbal communication
Excellent attention to detail and active listening skills
Experience in Microsoft tools such as MS TEAMS and office 365
Ability to work from home in a quiet space, free from distraction
Be able to connect directly to the modem through an ethernet cable.
Available to work between the hours of 10am and 10:00 pm EST an7 days a week
High school diploma or equivalent
 
What S&P Data Offers:
 

Access and discounts to some amazing client brands
Paid training and the opportunity to advance
Health, Dental and Medical Benefits
Competitive base salary $13.50 plus up to $1.50 per hour in bonus.
 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Work from Home Customer Service 
Ready to kick-start you career? You’ve come to the right place!
Have a passion for helping others? Enjoy solving problems? Pride yourself on your customer service? Then this is the career path for you! You won't need to make a high-pressure sales pitch either, no high-pressure sales involved!
How to Apply:

Click on "apply now"
When you apply, you will get a text message to complete a quick questionnaire. This must be completed in order to be considered!
What WE offer YOU.
➤ Our Associates make $12.00/hour PLUS uncapped bonuses and incentives.  Average over $14.00/hour after bonus!
➤ OPPORTUNITY to earn additional Incentives/Prizes
➤ FUN OFFICE CULTURE (Pot Lucks/ Raffles/ S&P Talent Shows- just to name a few)
➤ We have GREAT BENEFITS: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤ There is plenty of room for GROWTH. We only promote from within! 90% of Management are internal hires!
➤ We will give you fully PAID TRAINING- Classroom style/engaging environment with great support.
Your Typical Day at Work:
As an Inbound Customer Care Representative, you will be answering customer calls, and working with customers to ensure the best experience possible! In addition, you will also make sure that the customers are getting the best value for all their products and services. 

Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competition and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.
You Own This If:

Experience in technical or a call center environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Important Details:

Work week of 40-44 hours
Shift timings are between 5 AM and 11:30 PM Monday to Sunday.
Must have a PC/LAPTOP, HIGH-SPEED INTERNET WITH MODEM AND ETHERNET CONNECTION, AND A QUIET PLACE TO WORK!
Flexibility to work at both home and physical location.
 **Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**
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We’re glad you’re here! Apply today to get ahead.
The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.
How to Apply:
Click on "apply now"
When you apply, you will get a text message to complete a quick questionaire. This must be completed in order to be considered!
What WE offer YOU.
➤ $12.00 an hour plus UNCAPPED bonuses and incentives!
➤ Opportunity to earn additional Incentives/Prizes
➤ Fun office culture (Hot Chocolate Day/Raffles/SP Talent Shows- just to name a few)
➤ We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤ There is plenty of room for GROWTH
➤ We will give you fully PAID training- Classroom style/engaging environment with great support.
Your typical day at work:
As an Inbound Customer Loyalty Specialist for an elite telecommunications company, you will be receiving calls from loyal customers who are looking inquiring about their cell phone services, and make them lucrative offers to suit their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. The goal is to keep the customer with the company!

Addressing the customers concerns/needs in a professional manner
Express understanding, patience, empathy working through the problem with the customer 
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Provide quality service that will exceed expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.
You own this if:

Experience in sales or a call center environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Important details:

FULL TIME POSITION - Work week of 40-44 hours
Shift timings are between 9am-9pm Monday to Friday.
MUST be flexible to work during hours of operation 
Click below to check us out!
INSTAGRAM!   |   TWITTER!  |    FACEBOOK!
About us
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Cleveland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.

Responsibilities:

Monitor every agent monthly and evaluate quality of calls based on preset monitoring criteria and your judgment as needed.
Provide coaching and feedback from Call Quality scores, work with team leaders to aid in additional coaching/training.
Contribute to ongoing revision of standardized monitoring criteria.
Identify common performance concerns and create generalized job aids to address issues and assist staff.
Provide individual skills upgrade and coaching struggling agents as needed.
Participate in discussions and meetings for the purpose of improving agent quality
Take calls during peak volume periods
Any additional duties as assigned by Management
Qualifications

A minimum of 1 year of customer service experience ideally in a QA role
Previous call center experience
Post-secondary education is an asset
Sound judgment, problem solving, and decision making skills
Understanding of agent and call center metrics
Good working knowledge of Microsoft Office
Excellent communication, organizational, time-management and interpersonal skills
Customer service focused and results-oriented
Solid mentoring abilities
Bilingual (English/French). Written and spoken is an asset
 

OPERATIONS MANAGER 
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.

Ensure revenue forecasts are obtained and or exceeded

Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement

Mentor and guide Team Leads and other support staff to deliver against those goals

Report on Key Performance Indicators to the SVP of Operations and Senior Management team

Support the development of system/process enhancements to improve operational productivity and efficiency

Ensure all process documentation is updated regularly with any changes

Determine employee job standards and performance expectations

Make recommendations for improvements in program performance

Ensure the delivery of excellent service to clients

Assist with projects and other duties as requested or assigned

Manage the overall profitability of program

Take on any individual company assigned projects as required

 
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.

3+ years’ experience in a leadership role in a Call Centre environment


Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets

Committed to tightly managing daily sales goals and handling client escalations

Results-focused and supportive leadership style

Strong multitasking, prioritization, conflict resolution and analytical skills

Strong communication skills, written and verbal.

Exceptional problem solving, conflict resolution and listening skills

Flexibility to work hours as instructed by business needs


INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

Work from Home Sales


Ready to begin the next chapter in your career? Do you want to work from Home?
Are you an Outstanding Sales Professional with the drive and focus to deliver award-winning customer service daily? Do you need a career that is both financially and professionally rewarding? Well you’ve come to the right place!
The ideal Associate enjoys providing exceptional customer service, with inbound calls, someone who thrives in a sales environment, loves working with computers and loves talking on the phone. 
How to Apply:

Click on "apply now"
When you apply, you will get a text message to complete a quick questionnaire. This must be completed in order to be considered!
 
What WE offer YOU.
➤Our Associates make $12.00/hour PLUS uncapped bonuses and incentives.  Average over $17.00/hour after bonus! 
➤Opportunity to earn additional Incentives/Prizes
➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤There is plenty of room for GROWTH! We strive to promote from within! Over 90% of upper management are internal hires!
➤ We will give you fully PAID training- Classroom style or virtual training. Engaging environment with great support with trainers who are vested in your success
 
 
Your typical day at work:
 
As an Inbound Customer Service and Sales Representative, you will be answering customer calls, and making them lucrative offers. In addition, you will also make sure that the customers are getting the best value for all their products and services. 

Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competition and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.
You own this if:

Experience in sales or a call center environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Ability to work from home with a quite enviorment
Important details:

Work week of 40-44 hours
Shift timings are between 5 AM and 10 PM Monday to Sunday.
Must have a PC/LAPTOP, RELIABLE INTERNET ACCESS, AND A QUIET PLACE TO WORK!
Will need to have ability to commute to/from our location in Rio Rancho, NM off Unser and King.


Must Have all essentials to be considered

a quiet space in home dedicated for work (during work hours).
 USB Headset with mic.
 laptop or PC with a webcam
 reliable internet and or ethernet connection.
Click below to check us out!
INSTAGRAM!   |   TWITTER!  |    FACEBOOK!
 
About us
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014 in Rio Rancho and 2004 as a company, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the US and Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Work from Home Customer Service 
Ready to kick-start you career? You’ve come to the right place!
Have a passion for helping others? Enjoy solving problems? Pride yourself on your customer service? Then this is the career path for you! You won't need to make a high-pressure sales pitch either, no high-pressure sales involved!
How to Apply:

Click on "apply now"
When you apply, you will get a text message to complete a quick questionnaire. This must be completed in order to be considered!
What WE offer YOU.
➤ Our Associates make $12.00/hour PLUS uncapped bonuses and incentives.  Average over $14.00/hour after bonus!
➤ OPPORTUNITY to earn additional Incentives/Prizes
➤ FUN OFFICE CULTURE (Pot Lucks/ Raffles/ S&P Talent Shows- just to name a few)
➤ We have GREAT BENEFITS: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤ There is plenty of room for GROWTH. We only promote from within! 90% of Management are internal hires!
➤ We will give you fully PAID TRAINING- Classroom style/engaging environment with great support.
Your Typical Day at Work:
As an Inbound Customer Care Representative, you will be answering customer calls, and working with customers to ensure the best experience possible! In addition, you will also make sure that the customers are getting the best value for all their products and services. 

Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competition and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.
You Own This If:

Experience in technical or a call center environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Important Details:

Work week of 40-44 hours
Shift timings are between 5 AM and 11:30 PM Monday to Sunday.
Must have a PC/LAPTOP, HIGH-SPEED INTERNET WITH MODEM AND ETHERNET CONNECTION, AND A QUIET PLACE TO WORK!
Flexibility to work at both home and physical location.
 **Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Overview 
 
S&P Data provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder led, and leverages engaged and proactive management teams to constantly innovate and drive performance. Our team is not a BPO vendor partner, but instead an extension our client’s company, we live and breath our client’s business, and align our goals and success measures to what matters most to them. We do not just make and answer calls, we are dynamic marketing partners designing, building, executing, and improving bespoke solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
 
S&P Data is currently seeking a Business-to-Business Account Specialist who will be responsible for the identification of net new potential business customers to actively approach for cold call introduction, discovery and needs analysis and ultimately pitch S&P Data services and solutions to solve a prospects pain point. This position will focus on generating net new opportunities for S&P Data. . The successful candidates are those that are self motivated, driven and can provide a professional connection to potential customers, as well as work in tandem with the team to provide a solution to prospects to enhance their business..  This is an exciting opportunity for a motivated individual that strives to make a difference.
What You’ll Do:

Identify and self-generate prospects, engage in sales conversations with prosects leveraging a combination of cold call acquisition, and social media engagement to build and manage your own pipeline.
Present, promote and sell products/services using solid arguments to prospective customers.
Perform cost-benefit and needs analysis of potential customers to meet their needs.
Establish, develop, and maintain positive business and customer relationships.
Reach out to customer leads through cold calling as well as leveraging digital channels such as LinkedIn to open dialogue with potential customers.
 

Achieve agreed upon sales targets and outcomes within schedule.
Coordinate sales effort with team members and other departments
Conduct analysis on market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends.
Continuously improve through feedback.
 
Our Ideal Candidate has: 
 

Prior experience in a lead generation and enterprise level sales role, specifically in B2B
Experience in responding to
Experience in sales planning, negotiation, and sales presentation
Strong written and verbal communication
Excellent attention to detail and active listening skills
Experience in Microsoft tools such as MS TEAMS and office 365
Degree in marketing, promotion, advertising sales, or business administration
Experience in business process outsourcing sales is an asset.
Excellent organization and time management skills
Knowledge and working experience in Canva is an extra asset
Ability to create sales decks.
What S&P Data Offers:
 

Access and discounts to some amazing client brands
Health, Dental and Medical Benefits
Competitive bonus structure
Ability to work from home

Overview 
 
S&P Data provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder led, and leverages engaged and proactive management teams to constantly innovate and drive performance. Our team is not a BPO vendor partner, but instead an extension our client’s company, we live and breath our client’s business, and align our goals and success measures to what matters most to them. We do not just make and answer calls, we are dynamic marketing partners designing, building, executing, and improving bespoke solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
 
S&P Data is currently seeking a Business-to-Business Account Specialist who will be responsible for the identification of net new potential business customers to actively approach for cold call introduction, discovery and needs analysis and ultimately pitch S&P Data services and solutions to solve a prospects pain point. This position will focus on generating net new opportunities for S&P Data. . The successful candidates are those that are self motivated, driven and can provide a professional connection to potential customers, as well as work in tandem with the team to provide a solution to prospects to enhance their business..  This is an exciting opportunity for a motivated individual that strives to make a difference.
What You’ll Do:

Identify and self-generate prospects, engage in sales conversations with prosects leveraging a combination of cold call acquisition, and social media engagement to build and manage your own pipeline.
Present, promote and sell products/services using solid arguments to prospective customers.
Perform cost-benefit and needs analysis of potential customers to meet their needs.
Establish, develop, and maintain positive business and customer relationships.
Reach out to customer leads through cold calling as well as leveraging digital channels such as LinkedIn to open dialogue with potential customers.
 

Achieve agreed upon sales targets and outcomes within schedule.
Coordinate sales effort with team members and other departments
Conduct analysis on market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends.
Continuously improve through feedback.
 
Our Ideal Candidate has: 
 

Prior experience in a lead generation and enterprise level sales role, specifically in B2B
Experience in responding to
Experience in sales planning, negotiation, and sales presentation
Strong written and verbal communication
Excellent attention to detail and active listening skills
Experience in Microsoft tools such as MS TEAMS and office 365
Degree in marketing, promotion, advertising sales, or business administration
Experience in business process outsourcing sales is an asset.
Excellent organization and time management skills
Knowledge and working experience in Canva is an extra asset
Ability to create sales decks.
What S&P Data Offers:
 

Access and discounts to some amazing client brands
Health, Dental and Medical Benefits
Competitive bonus structure
Ability to work from home

Overview 
 
At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
 
S&P Data is currently seeking Inbound Sales Associates. Our client is in warranty/insurance sales, you will be receiving calls from potential clients in regard to purchasing extended warranties.  In this role, you will be responsible for answering customer questions, identifying needs, providing solutions, and closing the sales.

Our Ideal Inbound Sales Associate has: 

1-year outbound sales experience
1-year customer service experience
Able to overcome objections.
Strong written and verbal communication
Excellent attention to detail and active listening skills
Experience in Microsoft tools such as MS TEAMS and office 365
Available to work the hours of operation.
High school diploma or equivalent

What S&P Data Offers

Access and discounts to some amazing client brands
Paid training and the opportunity to advance
Health, Dental and Medical Benefits
PTO
Ability to earn bonuses on top of base pay
Weekends off, you will be working Monday-Friday between the hours 8:00 am and 8:00 pm EST.
 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Ready to begin the next chapter in your career? Do you want to work from Home?
Are you an Outstanding Sales Professional with the drive and focus to deliver award-winning customer service daily? Do you need a career that is both financially and professionally rewarding? Well you’ve come to the right place!
The ideal Associate enjoys providing exceptional customer service, with inbound calls, someone who thrives in a sales environment, loves working with computers and loves talking on the phone. 
How to Apply:

Click on "apply now"
When you apply, you will get a text message to complete a quick questionnaire. This must be completed in order to be considered!
 
What WE offer YOU.
➤Our Associates make $12.00/hour PLUS uncapped bonuses and incentives.  Average over $17.00/hour after bonus! 
➤Opportunity to earn additional Incentives/Prizes
➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤There is plenty of room for GROWTH! We strive to promote from within! Over 90% of upper management are internal hires!
➤ We will give you fully PAID training- Classroom style or virtual training. Engaging environment with great support with trainers who are vested in your success
 
 
Your typical day at work:
 
As an Inbound Customer Service and Sales Representative, you will be answering customer calls, and making them lucrative offers. In addition, you will also make sure that the customers are getting the best value for all their products and services. 

Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competition and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.
You own this if:

Experience in sales or a call center environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Ability to work from home with a quite enviorment
Important details:

Work week of 40-44 hours
Shift timings are between 5 AM and 10 PM Monday to Sunday.
Must have a PC/LAPTOP, RELIABLE INTERNET ACCESS, AND A QUIET PLACE TO WORK!
Will need to have ability to commute to/from our location in Rio Rancho, NM off Unser and King.
Must Have all essentials to be considered

a quiet space in home dedicated for work (during work hours).
 USB Headset with mic.
 laptop or PC with a webcam
 reliable internet and or ethernet connection.
Click below to check us out!
INSTAGRAM!   |   TWITTER!  |    FACEBOOK!
 
About us
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014 in Rio Rancho and 2004 as a company, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the US and Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1 #Sales #WorkFromHome #CallCenterSales #InboundSales #HomeSecurity #RioRancho #Albuquerque #Career 

**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Why Join 
As an Insurance Sales Agent, you’ll receive real-time, warm leads daily with ZERO cold calling. Using our platform, you’ll provide consumers with a variety of Medicare product options, saving them time and money during the Medicare Annual Enrollment Period. We offer uncapped commission and career growth opportunities.
We offer a competitive base pay and commissions that result in a first-year average compensation of $65,000-75,000.
Life & Health resident insurance license is essential. 
What We Offer:

We offer Medicare supplements, Medicare Advantage plans, and an assortment of ancillary products, including dental and vision.
All leads are provided – No cold calling or prospecting
Growth opportunities – We offer leadership development training, and we promote from within.
No prior Medicare sales experience required – We provide highly compensated formal sales and insurance training to prepare you for success in this role.
What You Need to be Successful:

Coachability & willingness to learn - You’ll go through an extensive training program to prep you about Medicare and sales, so you need to be willing to absorb this information and put it to use once you’re on the phone, as well as be open to constructive criticism about how to improve your process.
Competitive personality & internal motivation - You need to have the drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals.
Time efficiency & technology skills - Be efficient with your and your customer’s time. Learn when to move on from a call and when to continue the discussion. Be able to multitask and manipulate multiple screens, including our software system, quote engine, and carrier applications, while conversing with the customer.
Self-directed – Top remote agents are comfortable working independently and communicating using virtual communication tools.
Positivity - It’s important to be positive in this role and not let your previous call affect your current or future calls. The next call can be the one that gets you a sale!
Flexibility - You need to be able to commit to high-volume hours during peak season
Training, Experience, & Necessities:

High school diploma or the equivalent is required, Bachelor’s degree preferred
Life & Health resident insurance license a must
Ability to complete AHIP and additional onboarding requirements by a given deadline
Bring your own equipment: PC Desktop or Laptop  (No Mac or Google Chrome) Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps, ethernet cable, webcam and USB headset
To be considered for a remote opportunity live in one of our remote states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NC, ND, NE, NH, NM, OH, OK, SC, SD, TN, TX, UT, VA, WV, WI, WY

Ready to kick-start you career? You’ve come to the right place!
Have a passion for helping others? Enjoy solving problems? Pride yourself on your customer service? Then this is the career path for you! You won't need to make a high-pressure sales pitch either, no high-pressure sales involved!
How to Apply:

Click on "apply now"
When you apply, you will get a text message to complete a quick questionnaire. This must be completed in order to be considered!

Your Typical Day at Work:
As an Inbound Customer Care-Technical Support Representative, you will be answering customer calls, and working with customers to ensure the best experience possible! In addition, you will also make sure that the customers are getting the best value for all their products and services. 

Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competition and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.
You Own This If:

Experience in technical or a call center environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
What WE offer YOU
➤ Our Associates make $12.00/hour PLUS uncapped bonuses and incentives.  Average over $14.00/hour after bonus!
➤ OPPORTUNITY to earn additional Incentives/Prizes
➤ 100% Virtual (Become a part of one of the most stable companies in North America! Grow your career and earn an amazing salary and benefits package all from the safety of your own home!)
➤ We have GREAT BENEFITS: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤ There is plenty of room for GROWTH. We only promote from within! 90% of Management are internal hires!
➤ We will give you fully PAID TRAINING- Classroom style/engaging environment with great support.
Important Details:

Work week of 40-44 hours
Shift timings are between 2PM and 12:00 AM Monday to Sunday. 5 Days working and 2 Days Off.
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

The Company:
We are S&P Data and we like to shake things up and DISRUPT the market.  We embrace a team of ENTREPRENUERS that think outside the box and challenge the status quo.  We work hard and encourage INNOVATIVE ideas.  We are the customer service SIDE KICK to our partners, and we provide support for some of the industry leaders in telcom, finance, technology and security.
The Job:
As an on-site Inbound Customer Service Representative, you will interact with customers regarding their services. Responding to billing, general customer service questions and troubleshooting.
What we offer:

Three weeks of in-class training plus ample support as you transition into production
$13.50 per hour (after you complete 30 days) $12.00 per hour to start
Scheduled shifts Friday , Saturday and Monday from 7pm-11pm. 
Ongoing training including sales coaching and the potential for leadership development for those with goals to move up the ladder
A ton of opportunity for mentorship to prepare you for career advancement as the company grows
A safe environment that works hard to protect staff through sanitization stations, temperature checks and distanced workspace. Mask are required upon entry of our building and in all common spaces for those who have not been FULLY vaccinated.
The Duties:

Answering incoming calls, providing troubleshooting support and account questions
Develop relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution
Do you have experience working in a business to business sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment?
We want you on our team.
Skills for Success:

Exceptional verbal and written communication skills allowing you to communicate ideas in a clear and concise manner
Ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
Deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time
You solve problems using past experiences and your creative brain to craft solutions that makes sense for our client and the customer
Are self-motivated and able to complete multiple tasks at a time with ease
Willingness and desire to receive coaching and mentorship
Click below to check us out:
INSTAGRAM!   |   TWITTER!  |    FACEBOOK!
 
Equal Employment Opportunity/Affirmative Action Program
As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.
This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.
Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.
Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.
Affirmative Action Program/Equal Employment opportunity

Sexual Harassment Policy
Disabled Veterans/Veterans of the Vietnam Era
Drug Free Workplace
Family and Medical Leave Act
Americans with Disabilities Act
Immigration Reform and Control Act
Polygraph Protection Act

Job Safety and Health Protection Act (OSHA)
Fair Labor Standards Act (FLSA)
Ohio Bureau of Worker’s Compensation (OBWC)
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

The Company: S&P Data Digital is a leading North American Business Service Centre serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in multiple locations across Canada and the USA.
Do you like building things from the ground up? Are you motivated by seeing the fruits of your labour? Do you have some experience working in a call center environment? This just might be the perfect job for you.
The Position: S&P Data Digital, Talent Acquisition ensures that staffing requirements are met to identify, attract, and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for assisting with the development of recruiting strategies.
What You're Bringing to the Table: Ideally, you are a well-connected TA professional with a passion for matching the right person, to the right job, at the right time. You thrive in a fast-paced, high-performance culture. You're an industry trailblazer and influencer, always looking for new and innovative ways to connect with the best talent in the marketplace. You're inquisitive, with a genuine desire to understand the needs of the Business, forging strong relationships with candidates.
Responsibilities

Confers with all levels of the organization to identify personnel needs, create job specifications, job duties, qualifications, and skills required for internal roles
Develop and refine the Company's global recruiting strategies and processes, provide monthly progress reports and presentations to HR leadership and executive team
Support the Company's diversity & inclusion and equity initiatives in all aspects of recruiting, hiring, growth, and retention
Determine the best job posting platforms and efforts by creating job ads and overseeing recruitment strategy
Manage utilization of search partners globally to help control efficiencies and spend against budget
Prioritize time and efforts by urgency and operational needs of open requisitions
Track recruitment KPI's, like time-to-hire, course-to-hire, and time-to-fill, as well as the cost of partners
Maintain strong relationships with the management team, supporting multiple business lines.
Proactively provide updates on open requisitions to the management team, escalating issues as they arise.
Must maintain a thorough understanding of the Company's growth strategy and make staffing recommendations to management, as needed
Ensure application and interview process is compliant and consistent
Oversee the Company's internship or partnership programs by identifying and building relationships with local universities, workforce resources, and other
Ensure candidates have a highly positive experience during S&P Data Digital's recruitment and selection process
Ensures that the hiring process complies with S&P Data Digital's policies and procedures and with employment laws and regulations.
Additional responsibilities as needed, including various HR initiatives
Skills and Qualifications

Bachelor's Degree in Human Resources, Business preferred or related years of experience
Minimum 5-7 years experience in an in-house corporate level recruitment role
International recruiting experience, managing different time zones, employment laws, and cultural differences
Experience managing a full-cycle recruitment strategy for an organization
Proven success and experience at a sales-driven organization placing senior-level business development roles and negotiating complex sales offers
Exceptional communication skills, high-energy and enthusiastic about the Company's goals and values
Ability to effectively communicate and present to executives on talent updates and progress
Hands-on experience with recruitment software and Applicant Tracking Systems, including implementations
Wide knowledge of interviewing strategies and skills – phone, video, panel, etc.
Solid working knowledge of broad human resources functional areas, including knowledge of federal and state employment laws
Demonstrated leadership and communication skills that effectively direct, motivate, collaborate.
Bring yourself. S&P Data Digital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Overview 
 At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
 S&P Data is currently seeking Outbound Sales Representatives who will be connecting with existing customers to upgrade existing packages and renew contracts. The successful candidates are those that can provide a professional connection to residential customers, analyzing current needs and enhance their experience through recommending new products.
  Our Ideal Outbound Sales Consultant has:  

Experience in sales, door to door or fundraising
1-year customer service experience
Strong written and verbal communication
Excellent attention to detail and active listening skills
Experience in Microsoft tools such as MS TEAMS and office 365
Ability to work from home in a quiet space, free from distraction
Be able to connect directly to the modem through an ethernet cable.
Ability to come to our Toronto location on day one to pick up equipment.
Required Availability: Mon to Friday 3:00 pm - 11:00 pm, Sat to Sun 12:00 pm - 8:00 pm
High school diploma or equivalent
What S&P Data Offers 

Access and discounts to some amazing client brands
Paid training and the opportunity to advance
Health, Dental and Medical Benefits
Uncapped commission with the potential to earn up to $7000 a year.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Overview 
At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
 
We are hiring full-time customer retention specialists to connect with our customers. Our retention specialists handle incoming calls that vary from account questions to basic troubleshooting, identify solutions and provide a resolution.  
 
Qualifications
Our ideal candidate has; 

At least 1-year of customer service experience
At least 1-year of call centre experience
Highschool diploma or equivalent
Technical aptitude to be able to navigate multiple platforms simultaneously
Experience using Microsoft Tools such as Teams, and Office 365
The ability to work from home in a quiet space, free from distraction
Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 10 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)
USB Headset with microphone or willingness to purchase
The ability to work in 8 hour shifts within the hours of 7am to 11pm EST, Monday to Sundays, including mandatory weekend shifts
Ability and Willingness to be seated for extended periods of time
Ability to de-escalate challenging customer situations
Ability to work under pressure and manage conflicting demands
Ability to communicate proficiently in English
 
What S&P Data Offers

Access and discounts to some amazing client brands
Paid training and the opportunity to advance
Health, Dental and Medical Benefits
The ability to make up to $2000 per month in bonus on top of base compensation
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**