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Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Summary of Primary Job Responsibilities:
The Workforce Manager is responsible for the overall health of a portfolio of clients that have presence across several locations within the east coast region. Some of these clients might be also present in other regions where S&P Data operates but the priority will be the Canadian Market. In this position the person will have direct responsibility over a group of WFM coordinators located across multiple sites. Will also have direct interaction with Operations, Finance, Training and Clients.
General responsibilities of the Job:
Ensure WFM Lifecycle is being followed by all teams in order to deliver client satisfaction by:
Planning and forecasting process in line with Client/S&P Data expectations
Monitor day to day aspects related to Workforce to ensure contractual terms are being followed
Analyze Volume/FTE allocation and business trends to provide recommendations on cost efficient and successful footprint based on local/regional aspects.
Constantly monitor the utilization and accuracy of staffing models and optimization of schedules performed by coordinators and schedulers.
Coach and development of WFM Coordinators and RTA staff.
Work with Directors and VPs of Operation on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing, service level, or other KPIs
Partner with Shared Services to ensure a healthy flow of information that can allow feedback between teams.
Also work together on action plans to improve any process related to WFM, forecasting, scheduling, and RTA.
Provide inputs to Analytics and Reporting teams for the creation of reports and dashboards
Provide weekly readouts to senior leadership regarding the performance of the accounts providing insights on the main KPIs and the drivers impacting results
Proactively work with Ops, WFM, HR, Recruitment, and Training to drive action plans
Directly respond to client escalations with regards to Workforce Management.
Participate in bidding/pricing process and SOW reviews for potential clients.
Participate in client and sales visits to represent Workforce Management
Education
Four-year college degree or equivalent combination of education and experience.
Experience Target:
Five years or more of experience in workforce management.
3 years or more of experience in IEX, Teleopti, or any other WFM tool
2 years or more of experience in contact centers
2 years or more of experience in client relationship
Skills
Qualitative and quantitative data analysis skills.
Strong application usage and problem-solving skills and attention to detail.
Excellent communication skills – Written and verbal.
Knowledge/Abilities
Proficiency in: IEX, Teleopti, Avaya CMS, Excel, Word, and PowerPoint
Ability to execute strategic initiatives with precision and purpose.
Proven experience communicating with peers and associates.
Ability to evaluate requirements and make sound recommendations.
Ability to deal with and manage employees during conflict situations.
Travel may be required up to 25% of the time.
#SPD1
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Summary of Primary Job Responsibilities:
The Workforce Manager is responsible for the overall health of a portfolio of clients that have presence across several locations within the east coast region. Some of these clients might be also present in other regions where S&P Data operates but the priority will be the Canadian Market. In this position the person will have direct responsibility over a group of WFM coordinators located across multiple sites. Will also have direct interaction with Operations, Finance, Training and Clients.
General responsibilities of the Job:
Ensure WFM Lifecycle is being followed by all teams in order to deliver client satisfaction by:
Planning and forecasting process in line with Client/S&P Data expectations
Monitor day to day aspects related to Workforce to ensure contractual terms are being followed
Analyze Volume/FTE allocation and business trends to provide recommendations on cost efficient and successful footprint based on local/regional aspects.
Constantly monitor the utilization and accuracy of staffing models and optimization of schedules performed by coordinators and schedulers.
Coach and development of WFM Coordinators and RTA staff.
Work with Directors and VPs of Operation on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing, service level, or other KPIs
Partner with Shared Services to ensure a healthy flow of information that can allow feedback between teams.
Also work together on action plans to improve any process related to WFM, forecasting, scheduling, and RTA.
Provide inputs to Analytics and Reporting teams for the creation of reports and dashboards
Provide weekly readouts to senior leadership regarding the performance of the accounts providing insights on the main KPIs and the drivers impacting results
Proactively work with Ops, WFM, HR, Recruitment, and Training to drive action plans
Directly respond to client escalations with regards to Workforce Management.
Participate in bidding/pricing process and SOW reviews for potential clients.
Participate in client and sales visits to represent Workforce Management
Education
Four-year college degree or equivalent combination of education and experience.
Experience Target:
Five years or more of experience in workforce management.
3 years or more of experience in IEX, Teleopti, or any other WFM tool
2 years or more of experience in contact centers
2 years or more of experience in client relationship
Skills
Qualitative and quantitative data analysis skills.
Strong application usage and problem-solving skills and attention to detail.
Excellent communication skills – Written and verbal.
Knowledge/Abilities
Proficiency in: IEX, Teleopti, Avaya CMS, Excel, Word, and PowerPoint
Ability to execute strategic initiatives with precision and purpose.
Proven experience communicating with peers and associates.
Ability to evaluate requirements and make sound recommendations.
Ability to deal with and manage employees during conflict situations.
Travel may be required up to 25% of the time.
#SPD1
We’re glad you’re here! Apply today to get ahead.
The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.
What WE offer YOU.
➤ Our Associates make on average $16.00/HR including Bonus & Incentives
➤Opportunity to earn additional Incentives/Prizes
➤Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)
➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤There is plenty of room for GROWTH
➤ We will give you fully PAID training- Classroom style/engaging environment with great support.
You’re typical day at work:
As an Inbound Customer Service and Sales Representative, you will be answering customer calls, and making them lucritive offers. In addition, you will also make sure that the customers are getting the best value for all their products and services.
Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.
You own this if:
Experience in sales or a call centre environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Important details:
Work week of 40-44 hours
Shift timings are between 7 AM and 12 AM Monday to Sunday.
Click below to check us out!
INSTAGRAM! | TWITTER! | FACEBOOK!
About us
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout PROVINCE/STATE. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.
What WE offer YOU.
➤ Our Associates make on average $16.00/HR including Bonus & Incentives
➤Opportunity to earn additional Incentives/Prizes
➤Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)
➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤There is plenty of room for GROWTH
➤ We will give you fully PAID training- Classroom style/engaging environment with great support.
You’re typical day at work:
As an Inbound Customer Service and Sales Representative, you will be answering customer calls, and making them lucritive offers. In addition, you will also make sure that the customers are getting the best value for all their products and services.
Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.
You own this if:
Experience in sales or a call centre environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Important details:
Work week of 40-44 hours
Shift timings are between 7 AM and 12 AM Monday to Sunday.
Click below to check us out!
INSTAGRAM! | TWITTER! | FACEBOOK!
About us
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout PROVINCE/STATE. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
The Company:
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Hamilton office is conveniently located in the downtown core, directly across the MacNab bus terminal.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Care and Sales Associate, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
Up to $18/hr
44 hours per week
Available to work 5 days a week. Shift timings are between 8 AM and 10 PM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Hamilton office is conveniently located in the downtown core, directly across the MacNab bus terminal.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Care and Sales Associate, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
Up to $18/hr
44 hours per week
Available to work 5 days a week. Shift timings are between 8 AM and 10 PM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
Cleveland
Location
Cleveland, Ohio
Open House HIRING EVENT (And You're Invited!)
Feel free to walk in with your Resume and come see us for an On-The-Spot Interview! Walk-ins are welcome
Where: 1500 West 3rd Street, Suite 125, Cleveland, Ohio 44113 (Old Post Office Plaza Building, see security front desk)
When: Thursday, January 3, 2019
Time: 10am to 5pm
We want you on OUR TEAM!
We are currently hiring for the following 100+ FULL TIME positions:
FULL TIME Sales & Service Associates - Customer Care ($12/hr BASE WAGE + BONUS + HEALTH/DENTAL/VISION BENEFITS)
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
Why is S&P Data a great place to work?
Dynamic People
Team Oriented Environment
Excellent Benefits after 90 Days of Employment
Competitive Compensation
Uncapped Bonus Potential
Opportunity for Advancement
Paid Vacation
Flexible Scheduling
Paid Training
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
#SPD1
Feel free to walk in with your Resume and come see us for an On-The-Spot Interview! Walk-ins are welcome
Where: 1500 West 3rd Street, Suite 125, Cleveland, Ohio 44113 (Old Post Office Plaza Building, see security front desk)
When: Thursday, January 3, 2019
Time: 10am to 5pm
We want you on OUR TEAM!
We are currently hiring for the following 100+ FULL TIME positions:
FULL TIME Sales & Service Associates - Customer Care ($12/hr BASE WAGE + BONUS + HEALTH/DENTAL/VISION BENEFITS)
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
Why is S&P Data a great place to work?
Dynamic People
Team Oriented Environment
Excellent Benefits after 90 Days of Employment
Competitive Compensation
Uncapped Bonus Potential
Opportunity for Advancement
Paid Vacation
Flexible Scheduling
Paid Training
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
#SPD1
Business Unit
Saint John, New Brunswick
Location
Saint John, New Brunswick
Customer Service Sales ASSOCIATE (FULL-TIME)
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage and paid training.
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up
$13.00/hourly plus commissions (uncapped bonus) & incentives
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Required education: Completed High school or GED
Job Type: Can work full-time; 40-42.5 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage and paid training.
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up
$13.00/hourly plus commissions (uncapped bonus) & incentives
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Required education: Completed High school or GED
Job Type: Can work full-time; 40-42.5 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Team Leader
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Your high school diploma
Previous experience as a Team Leader in a contact center
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Your high school diploma
Previous experience as a Team Leader in a contact center
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Business Unit
Trenton> Trenton - Belleville
Location
Belleville, Ontario
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers. You will be assisting customers with their service needs while offering new products, sharing the latest promotions and increasing sales on every call. You will also be using your informational tools and systems to enable you to provide a solution to customer's requests with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional sales experience when they call in to our client.
You are sales focused with an emphasis on ensuring our clients customers are aware of and taking advantage of the products and services available to them
Your excellent written and verbal communication skills help you quickly reach an understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers while sharing features & benefits so sales are easy.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You are self motivated and have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, Telemarketing, finance, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance.
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a asset
Shift Hours: Candidate must be able to work flexible FT shifts within hours of operation 8am-midnight, 7 days/week Sunday to Saturday
Rate of Pay: Guaranteed full time Earn Up to $17 per hour and more with bonus and incentives
Start Date: Jan 7 2019
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers. You will be assisting customers with their service needs while offering new products, sharing the latest promotions and increasing sales on every call. You will also be using your informational tools and systems to enable you to provide a solution to customer's requests with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional sales experience when they call in to our client.
You are sales focused with an emphasis on ensuring our clients customers are aware of and taking advantage of the products and services available to them
Your excellent written and verbal communication skills help you quickly reach an understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers while sharing features & benefits so sales are easy.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You are self motivated and have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, Telemarketing, finance, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance.
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a asset
Shift Hours: Candidate must be able to work flexible FT shifts within hours of operation 8am-midnight, 7 days/week Sunday to Saturday
Rate of Pay: Guaranteed full time Earn Up to $17 per hour and more with bonus and incentives
Start Date: Jan 7 2019
$12.00/HR + BONUS+ BENEFITS+ INCENTIVES!!
Title: Account Services rep- Sprint
Sprint’s mission is to help people get better every day. They believe mobile connectivity is the most powerful enabler of progress in the world today. Connectivity helps bring families and friends more closely together, children to get a better education and businesses to be more productive. At Sprint, they help our customers make these connections, allowing them to do more, strive for more and enjoy life to the fullest. Because of this, Sprint has dedicated resources to help support that mission and keep people connected. As part of the Account Services team, you will be at the forefront of ensuring the mission is successful by assisting those customers that are unhappy with their services. To be successful, you will demonstrate the 4C’s:
CARE: Demonstrate you care by showing empathy and putting yourself in the customer’s shoes
COMPETENCE: Be knowledgeable. Demonstrate confidence and expertise
COMMITMENT: Use all your tools and resources (including site support and leadership) to find a solution for all stated and unstated needs.
CONTAINMENT: Confirm full resolution of all issues or escalate up, as necessary.
#1 Objective: Close the call by retaining the customer for Sprint. There is a strong bonus structure in place as well as the hourly rate.
Your specific duties will include:
Taking consultative calls regarding Sprint services and retaining them.
Offering additional Sprint services and promotions to win customers
Achieving sales objectives by promoting and selling Sprint products
Inputting relevant call information into PC. Processing new sales orders or upgrading panel type
Meeting daily, weekly, and monthly personal and team quotas/goals.
Transferring calls to other departments/call centers if customer requires
High pressured objectives with improvement plans and accountability to meet requirements
Skills required:
Minimum of 1 Year experience doing consultative sales within the last two years. Consultative sales involve having sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling, preferably in the telecommunications industry. It also involves taking rejection.
Minimum of six months call center experience within the last two years.
Exceptional written and verbal communication skills in the English language.
Must be highly organized and able to follow-through
PC familiarity and proficient typing skills- 25 wpm.
Ability to navigate through several web applications simultaneously.
Must be able to multitask with computer systems and MS-DOS like environment.
Strong technical skills.
Must be articulate and professional
Successfully pass a criminal background, drug screen, and employment/education verification.
Tough/challenging parts of job:
Rejection- people just “shopping” or “looking for a better deal”
Repetitive activity- following call flow-call audits
Navigating the AS 400 & Matrix CRM system - must be able to toggle back and forth through multiple screens.
Sitting for an 8 hour shift
System issues, missing credentials until fully on-boarded to the company process. (Explain due to rapid growth may be delays in access)
Title: Account Services rep- Sprint
Sprint’s mission is to help people get better every day. They believe mobile connectivity is the most powerful enabler of progress in the world today. Connectivity helps bring families and friends more closely together, children to get a better education and businesses to be more productive. At Sprint, they help our customers make these connections, allowing them to do more, strive for more and enjoy life to the fullest. Because of this, Sprint has dedicated resources to help support that mission and keep people connected. As part of the Account Services team, you will be at the forefront of ensuring the mission is successful by assisting those customers that are unhappy with their services. To be successful, you will demonstrate the 4C’s:
CARE: Demonstrate you care by showing empathy and putting yourself in the customer’s shoes
COMPETENCE: Be knowledgeable. Demonstrate confidence and expertise
COMMITMENT: Use all your tools and resources (including site support and leadership) to find a solution for all stated and unstated needs.
CONTAINMENT: Confirm full resolution of all issues or escalate up, as necessary.
#1 Objective: Close the call by retaining the customer for Sprint. There is a strong bonus structure in place as well as the hourly rate.
Your specific duties will include:
Taking consultative calls regarding Sprint services and retaining them.
Offering additional Sprint services and promotions to win customers
Achieving sales objectives by promoting and selling Sprint products
Inputting relevant call information into PC. Processing new sales orders or upgrading panel type
Meeting daily, weekly, and monthly personal and team quotas/goals.
Transferring calls to other departments/call centers if customer requires
High pressured objectives with improvement plans and accountability to meet requirements
Skills required:
Minimum of 1 Year experience doing consultative sales within the last two years. Consultative sales involve having sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling, preferably in the telecommunications industry. It also involves taking rejection.
Minimum of six months call center experience within the last two years.
Exceptional written and verbal communication skills in the English language.
Must be highly organized and able to follow-through
PC familiarity and proficient typing skills- 25 wpm.
Ability to navigate through several web applications simultaneously.
Must be able to multitask with computer systems and MS-DOS like environment.
Strong technical skills.
Must be articulate and professional
Successfully pass a criminal background, drug screen, and employment/education verification.
Tough/challenging parts of job:
Rejection- people just “shopping” or “looking for a better deal”
Repetitive activity- following call flow-call audits
Navigating the AS 400 & Matrix CRM system - must be able to toggle back and forth through multiple screens.
Sitting for an 8 hour shift
System issues, missing credentials until fully on-boarded to the company process. (Explain due to rapid growth may be delays in access)
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Open House HIRING EVENT(And You're Invited!)
Feel free to walk in with your Resume and come see us for an On-The-Spot Interview!
Where: 430 Topsail Rd, St John's NFLD (Village Mall, entrance across from Wendy's - Look out for the S&P Data Banner and come on upstairs)
When: Monday, December 17th
Time: 10am to 4pm
We want you on OUR TEAM!
We are currently hiring for the following 100+ FULL TIME positions:
FULL TIME Sales & Service Associates
($13/hr BASE WAGE + UNCAPPED BONUS + HEALTH/DENTAL/VISION BENEFITS)
AVAILABILITY: Shifts will vary between 8am to 1:30am Monday - Sunday, we require full flexibility in between these hours.
WHAT WE OFFER YOU:
$13/hr plus commissions and bonuses
Full time employment
Extensive Paid Training
Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, positive work environment
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer inbound calls for our Telecommunication client and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess an understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs
#SPD1
Feel free to walk in with your Resume and come see us for an On-The-Spot Interview!
Where: 430 Topsail Rd, St John's NFLD (Village Mall, entrance across from Wendy's - Look out for the S&P Data Banner and come on upstairs)
When: Monday, December 17th
Time: 10am to 4pm
We want you on OUR TEAM!
We are currently hiring for the following 100+ FULL TIME positions:
FULL TIME Sales & Service Associates
($13/hr BASE WAGE + UNCAPPED BONUS + HEALTH/DENTAL/VISION BENEFITS)
AVAILABILITY: Shifts will vary between 8am to 1:30am Monday - Sunday, we require full flexibility in between these hours.
WHAT WE OFFER YOU:
$13/hr plus commissions and bonuses
Full time employment
Extensive Paid Training
Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, positive work environment
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer inbound calls for our Telecommunication client and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess an understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs
#SPD1
Business Unit
Saint John, New Brunswick
Location
Saint John, New Brunswick
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Summary of Primary Job Responsibilities:
The Workforce Manager is responsible for the overall health of a portfolio of clients that have presence across several locations within the east coast region. Some of these clients might be also present in other regions where S&P Data operates but the priority will be the Canadian Market. In this position the person will have direct responsibility over a group of WFM coordinators located across multiple sites. Will also have direct interaction with Operations, Finance, Training and Clients.
General responsibilities of the Job:
Ensure WFM Lifecycle is being followed by all teams in order to deliver client satisfaction by:
Planning and forecasting process in line with Client/S&P Data expectations
Monitor day to day aspects related to Workforce to ensure contractual terms are being followed
Analyze Volume/FTE allocation and business trends to provide recommendations on cost efficient and successful footprint based on local/regional aspects.
Constantly monitor the utilization and accuracy of staffing models and optimization of schedules performed by coordinators and schedulers.
Coach and development of WFM Coordinators and RTA staff.
Work with Directors and VPs of Operation on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing, service level, or other KPIs
Partner with Shared Services to ensure a healthy flow of information that can allow feedback between teams.
Also work together on action plans to improve any process related to WFM, forecasting, scheduling, and RTA.
Provide inputs to Analytics and Reporting teams for the creation of reports and dashboards
Provide weekly readouts to senior leadership regarding the performance of the accounts providing insights on the main KPIs and the drivers impacting results
Proactively work with Ops, WFM, HR, Recruitment, and Training to drive action plans
Directly respond to client escalations with regards to Workforce Management.
Participate in bidding/pricing process and SOW reviews for potential clients.
Participate in client and sales visits to represent Workforce Management
Education
Four-year college degree or equivalent combination of education and experience.
Experience Target:
Five years or more of experience in workforce management.
3 years or more of experience in IEX, Teleopti, or any other WFM tool
2 years or more of experience in contact centers
2 years or more of experience in client relationship
Skills
Qualitative and quantitative data analysis skills.
Strong application usage and problem-solving skills and attention to detail.
Excellent communication skills – Written and verbal.
Knowledge/Abilities
Proficiency in: IEX, Teleopti, Avaya CMS, Excel, Word, and PowerPoint
Ability to execute strategic initiatives with precision and purpose.
Proven experience communicating with peers and associates.
Ability to evaluate requirements and make sound recommendations.
Ability to deal with and manage employees during conflict situations.
Travel may be required up to 25% of the time.
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Summary of Primary Job Responsibilities:
The Workforce Manager is responsible for the overall health of a portfolio of clients that have presence across several locations within the east coast region. Some of these clients might be also present in other regions where S&P Data operates but the priority will be the Canadian Market. In this position the person will have direct responsibility over a group of WFM coordinators located across multiple sites. Will also have direct interaction with Operations, Finance, Training and Clients.
General responsibilities of the Job:
Ensure WFM Lifecycle is being followed by all teams in order to deliver client satisfaction by:
Planning and forecasting process in line with Client/S&P Data expectations
Monitor day to day aspects related to Workforce to ensure contractual terms are being followed
Analyze Volume/FTE allocation and business trends to provide recommendations on cost efficient and successful footprint based on local/regional aspects.
Constantly monitor the utilization and accuracy of staffing models and optimization of schedules performed by coordinators and schedulers.
Coach and development of WFM Coordinators and RTA staff.
Work with Directors and VPs of Operation on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing, service level, or other KPIs
Partner with Shared Services to ensure a healthy flow of information that can allow feedback between teams.
Also work together on action plans to improve any process related to WFM, forecasting, scheduling, and RTA.
Provide inputs to Analytics and Reporting teams for the creation of reports and dashboards
Provide weekly readouts to senior leadership regarding the performance of the accounts providing insights on the main KPIs and the drivers impacting results
Proactively work with Ops, WFM, HR, Recruitment, and Training to drive action plans
Directly respond to client escalations with regards to Workforce Management.
Participate in bidding/pricing process and SOW reviews for potential clients.
Participate in client and sales visits to represent Workforce Management
Education
Four-year college degree or equivalent combination of education and experience.
Experience Target:
Five years or more of experience in workforce management.
3 years or more of experience in IEX, Teleopti, or any other WFM tool
2 years or more of experience in contact centers
2 years or more of experience in client relationship
Skills
Qualitative and quantitative data analysis skills.
Strong application usage and problem-solving skills and attention to detail.
Excellent communication skills – Written and verbal.
Knowledge/Abilities
Proficiency in: IEX, Teleopti, Avaya CMS, Excel, Word, and PowerPoint
Ability to execute strategic initiatives with precision and purpose.
Proven experience communicating with peers and associates.
Ability to evaluate requirements and make sound recommendations.
Ability to deal with and manage employees during conflict situations.
Travel may be required up to 25% of the time.
Do you love connecting with people, resolving their problems and selling todays latest and greatest technology? Are you passionate about making people smile by meeting their sales and service needs? Do you want to work in an environment with a fun company culture and lots of room for growth and earning potential?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers. You will assist with all customer service needs while offering new products, services, and sharing the latest promotions increasing sales opportunities on every call. You will also be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution.
You are positive and upbeat with strong communication skills to help provide an exceptional customers experience.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer using compassion and attentive listening.
You possess an understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
SALES SALES SALES...You are sales focused by ensuring our customers are aware of all services available, are utilizing all services that our client offers and creating sales needs by starting the "value ad" conversation, sharing features & benefits so customers make informed buying decisions.
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data.
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage with $500 Sign on Bonus
Paid training and paid vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance and Sales based bonus plan – uncapped sales bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Earning Potential: upto $17/hr and more with bonus and incentives
Shift Hours: Candidate must be able to work flexible shifts within hours of operation: 8am-midnight, 7 days/week
Start: January 7, 2019
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers. You will assist with all customer service needs while offering new products, services, and sharing the latest promotions increasing sales opportunities on every call. You will also be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution.
You are positive and upbeat with strong communication skills to help provide an exceptional customers experience.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer using compassion and attentive listening.
You possess an understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
SALES SALES SALES...You are sales focused by ensuring our customers are aware of all services available, are utilizing all services that our client offers and creating sales needs by starting the "value ad" conversation, sharing features & benefits so customers make informed buying decisions.
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data.
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage with $500 Sign on Bonus
Paid training and paid vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance and Sales based bonus plan – uncapped sales bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Earning Potential: upto $17/hr and more with bonus and incentives
Shift Hours: Candidate must be able to work flexible shifts within hours of operation: 8am-midnight, 7 days/week
Start: January 7, 2019
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Sales & Service Reps- Hiring 100+ !
apply today to get ahead.
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Rio Rancho office is conveniently located near the Rio Rancho city center and minutes from Albuquerque.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Retention Specialist, you will be at the forefront of ensuring that customers are unhappy with their services and retaining their business. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competition and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that make
people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call center environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$$$- Associates make an average of $16.00/hr with BONUS and INCENTIVES included!
40 hours per week
Available to work 5 days a week
We are looking for a general availability of 6:00am to 11:30pm
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the US. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
apply today to get ahead.
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Rio Rancho office is conveniently located near the Rio Rancho city center and minutes from Albuquerque.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Retention Specialist, you will be at the forefront of ensuring that customers are unhappy with their services and retaining their business. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competition and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that make
people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call center environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$$$- Associates make an average of $16.00/hr with BONUS and INCENTIVES included!
40 hours per week
Available to work 5 days a week
We are looking for a general availability of 6:00am to 11:30pm
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the US. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Business Unit
Edmundston
Location
Edmundston, New Brunswick
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif. 17.15$/H Average, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
#SDP1
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif. 17.15$/H Average, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
#SDP1
Business Unit
Edmundston
Location
Edmundston, New Brunswick
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, Average of 17.15$/H paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, Average of 17.15$/H paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Edmundston
Location
Edmundston, New Brunswick
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif. 17.15$/H Average, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif. 17.15$/H Average, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Our newly-renovated Toronto office is full of natural light and located in midtown Toronto, directly on the Yonge subway line,
Do you like to stay warm in the winter months? You won't even need to go outdoors once you've reached our stop.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
The Job:
As an Outbound Customer Service and Sales Representative, you will be calling customers, and make them lucrative offers to suit their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality as you will be dealing with customer information and credit cards
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You are computer savvy and can easily use more than one application simultaneously.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14.25/hr
Unlimited commission
40-44 hours per week
Health, dental, and vision benefits after completion of probation
We are open 7 days a week, and you would need to be available to work 5 days a week. Shift timings are between 7 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Our newly-renovated Toronto office is full of natural light and located in midtown Toronto, directly on the Yonge subway line,
Do you like to stay warm in the winter months? You won't even need to go outdoors once you've reached our stop.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
The Job:
As an Outbound Customer Service and Sales Representative, you will be calling customers, and make them lucrative offers to suit their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality as you will be dealing with customer information and credit cards
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You are computer savvy and can easily use more than one application simultaneously.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14.25/hr
Unlimited commission
40-44 hours per week
Health, dental, and vision benefits after completion of probation
We are open 7 days a week, and you would need to be available to work 5 days a week. Shift timings are between 7 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Summary of Primary Job Responsibilities:
The Workforce Manager is responsible for the overall health of a portfolio of clients that have presence across several locations within Ontario. Some of these clients might be also present in other regions where S&P Data operates but the priority will be the Canadian Market. In this position the person will have direct responsibility over a group of WFM coordinators located across multiple sites. Will also have direct interaction with Operations, Finance, Training and Clients.
General responsibilities of the Job:
Ensure WFM Lifecycle is being followed by all teams in order to deliver client satisfaction by:
Planning and forecasting process in line with Client/S&P Data expectations
Monitor day to day aspects related to Workforce to ensure contractual terms are being followed
Analyze Volume/FTE allocation and business trends to provide recommendations on cost efficient and successful footprint based on local/regional aspects.
Constantly monitor the utilization and accuracy of staffing models and optimization of schedules performed by coordinators and schedulers.
Coach and development of WFM Coordinators and RTA staff.
Work with Directors and VPs of Operation on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing, service level, or other KPIs
Partner with Shared Services to ensure a healthy flow of information that can allow feedback between teams.
Also work together on action plans to improve any process related to WFM, forecasting, scheduling, and RTA.
Provide inputs to Analytics and Reporting teams for the creation of reports and dashboards
Provide weekly readouts to senior leadership regarding the performance of the accounts providing insights on the main KPIs and the drivers impacting results
Proactively work with Ops, WFM, HR, Recruitment, and Training to drive action plans
Directly respond to client escalations with regards to Workforce Management.
Participate in bidding/pricing process and SOW reviews for potential clients.
Participate in client and sales visits to represent Workforce Management
Education
Four-year college degree or equivalent combination of education and experience.
Experience Target:
Five years or more of experience in workforce management.
3 years or more of experience in IEX, Teleopti, or any other WFM tool
2 years or more of experience in contact centers
2 years or more of experience in client relationship
Skills
Qualitative and quantitative data analysis skills.
Strong application usage and problem-solving skills and attention to detail.
Excellent communication skills – Written and verbal.
Knowledge/Abilities
Proficiency in: IEX, Teleopti, Avaya CMS, Excel, Word, and PowerPoint
Ability to execute strategic initiatives with precision and purpose.
Proven experience communicating with peers and associates.
Ability to evaluate requirements and make sound recommendations.
Ability to deal with and manage employees during conflict situations.
Travel may be required up to 25% of the time.
#SPD1
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Summary of Primary Job Responsibilities:
The Workforce Manager is responsible for the overall health of a portfolio of clients that have presence across several locations within Ontario. Some of these clients might be also present in other regions where S&P Data operates but the priority will be the Canadian Market. In this position the person will have direct responsibility over a group of WFM coordinators located across multiple sites. Will also have direct interaction with Operations, Finance, Training and Clients.
General responsibilities of the Job:
Ensure WFM Lifecycle is being followed by all teams in order to deliver client satisfaction by:
Planning and forecasting process in line with Client/S&P Data expectations
Monitor day to day aspects related to Workforce to ensure contractual terms are being followed
Analyze Volume/FTE allocation and business trends to provide recommendations on cost efficient and successful footprint based on local/regional aspects.
Constantly monitor the utilization and accuracy of staffing models and optimization of schedules performed by coordinators and schedulers.
Coach and development of WFM Coordinators and RTA staff.
Work with Directors and VPs of Operation on budget exercises, cost saving exercises, and general support to avoid penalties related to staffing, service level, or other KPIs
Partner with Shared Services to ensure a healthy flow of information that can allow feedback between teams.
Also work together on action plans to improve any process related to WFM, forecasting, scheduling, and RTA.
Provide inputs to Analytics and Reporting teams for the creation of reports and dashboards
Provide weekly readouts to senior leadership regarding the performance of the accounts providing insights on the main KPIs and the drivers impacting results
Proactively work with Ops, WFM, HR, Recruitment, and Training to drive action plans
Directly respond to client escalations with regards to Workforce Management.
Participate in bidding/pricing process and SOW reviews for potential clients.
Participate in client and sales visits to represent Workforce Management
Education
Four-year college degree or equivalent combination of education and experience.
Experience Target:
Five years or more of experience in workforce management.
3 years or more of experience in IEX, Teleopti, or any other WFM tool
2 years or more of experience in contact centers
2 years or more of experience in client relationship
Skills
Qualitative and quantitative data analysis skills.
Strong application usage and problem-solving skills and attention to detail.
Excellent communication skills – Written and verbal.
Knowledge/Abilities
Proficiency in: IEX, Teleopti, Avaya CMS, Excel, Word, and PowerPoint
Ability to execute strategic initiatives with precision and purpose.
Proven experience communicating with peers and associates.
Ability to evaluate requirements and make sound recommendations.
Ability to deal with and manage employees during conflict situations.
Travel may be required up to 25% of the time.
#SPD1
COMPANY:
S&P Data- A third party call center
Big:
Fortune 100 Company
8 locations including, Cleveland OH, San Diego CA, Albuquerque NM, Troy MI, Hamilton, Trenton, Saint John, and Edmundston.
Employs over 2,000 agents
USA HQ in Cleveland, OH; Canadian HQ in Toronto.
Stable:
Founded in 2005
Maintains a client retention rate of over 90%
Experienced upper management team created strategic advantages
Privately held company
Accomplished:
Named one of North America Top 10 call centers
Ernest and Young named CEO Entrepreneur of the Year
S&P is one of the top performing 3rd party call centers in the United States
Growth:
Major growth- opened 2 new call centers in 2014, 2 more in 2017, and 3 in 2018!
Rio Rancho office is growing to 450 reps; onboarding new program in 2018.
18 to 1 rep to manager/lead ratio creates much internal growth opportunities!
S&P prefers to promote from within!
Must be in current department for six months to be eligible for consideration.
Title: Account Services rep- Sprint
Sprint’s mission is to help people get better every day. They believe mobile connectivity is the most powerful enabler of progress in the world today. Connectivity helps bring families and friends more closely together, children to get a better education and businesses to be more productive. At Sprint, they help our customers make these connections, allowing them to do more, strive for more and enjoy life to the fullest. Because of this, Sprint has dedicated resources to help support that mission and keep people connected. As part of the Account Services team, you will be at the forefront of ensuring the mission is successful by assisting those customers that are unhappy with their services. To be successful, you will demonstrate the 4C’s:
CARE: Demonstrate you care by showing empathy and putting yourself in the customer’s shoes
COMPETENCE: Be knowledgeable. Demonstrate confidence and expertise
COMMITMENT: Use all your tools and resources (including site support and leadership) to find a solution for all stated and unstated needs.
CONTAINMENT: Confirm full resolution of all issues or escalate up, as necessary.
#1 Objective: Close the call by retaining the customer for Sprint. There is a strong bonus structure in place as well as the hourly rate.
Your specific duties will include:
Taking consultative calls regarding Sprint services and retaining them.
Offering additional Sprint services and promotions to win customers
Achieving sales objectives by promoting and selling Sprint products
Inputting relevant call information into PC. Processing new sales orders or upgrading panel type
Meeting daily, weekly, and monthly personal and team quotas/goals.
Transferring calls to other departments/call centers if customer requires
High pressured objectives with improvement plans and accountability to meet requirements
Skills required:
Minimum of 1 Year experience doing consultative sales within the last two years. Consultative sales involve having sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling, preferably in the telecommunications industry. It also involves taking rejection.
Minimum of six months call center experience within the last two years.
Exceptional written and verbal communication skills in the English language.
Must be highly organized and able to follow-through
PC familiarity and proficient typing skills- 25 wpm.
Ability to navigate through several web applications simultaneously.
Must be able to multitask with computer systems and MS-DOS like environment.
Strong technical skills.
Must be articulate and professional
Successfully pass a criminal background, drug screen, and employment/education verification.
#SPD1
S&P Data- A third party call center
Big:
Fortune 100 Company
8 locations including, Cleveland OH, San Diego CA, Albuquerque NM, Troy MI, Hamilton, Trenton, Saint John, and Edmundston.
Employs over 2,000 agents
USA HQ in Cleveland, OH; Canadian HQ in Toronto.
Stable:
Founded in 2005
Maintains a client retention rate of over 90%
Experienced upper management team created strategic advantages
Privately held company
Accomplished:
Named one of North America Top 10 call centers
Ernest and Young named CEO Entrepreneur of the Year
S&P is one of the top performing 3rd party call centers in the United States
Growth:
Major growth- opened 2 new call centers in 2014, 2 more in 2017, and 3 in 2018!
Rio Rancho office is growing to 450 reps; onboarding new program in 2018.
18 to 1 rep to manager/lead ratio creates much internal growth opportunities!
S&P prefers to promote from within!
Must be in current department for six months to be eligible for consideration.
Title: Account Services rep- Sprint
Sprint’s mission is to help people get better every day. They believe mobile connectivity is the most powerful enabler of progress in the world today. Connectivity helps bring families and friends more closely together, children to get a better education and businesses to be more productive. At Sprint, they help our customers make these connections, allowing them to do more, strive for more and enjoy life to the fullest. Because of this, Sprint has dedicated resources to help support that mission and keep people connected. As part of the Account Services team, you will be at the forefront of ensuring the mission is successful by assisting those customers that are unhappy with their services. To be successful, you will demonstrate the 4C’s:
CARE: Demonstrate you care by showing empathy and putting yourself in the customer’s shoes
COMPETENCE: Be knowledgeable. Demonstrate confidence and expertise
COMMITMENT: Use all your tools and resources (including site support and leadership) to find a solution for all stated and unstated needs.
CONTAINMENT: Confirm full resolution of all issues or escalate up, as necessary.
#1 Objective: Close the call by retaining the customer for Sprint. There is a strong bonus structure in place as well as the hourly rate.
Your specific duties will include:
Taking consultative calls regarding Sprint services and retaining them.
Offering additional Sprint services and promotions to win customers
Achieving sales objectives by promoting and selling Sprint products
Inputting relevant call information into PC. Processing new sales orders or upgrading panel type
Meeting daily, weekly, and monthly personal and team quotas/goals.
Transferring calls to other departments/call centers if customer requires
High pressured objectives with improvement plans and accountability to meet requirements
Skills required:
Minimum of 1 Year experience doing consultative sales within the last two years. Consultative sales involve having sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling, preferably in the telecommunications industry. It also involves taking rejection.
Minimum of six months call center experience within the last two years.
Exceptional written and verbal communication skills in the English language.
Must be highly organized and able to follow-through
PC familiarity and proficient typing skills- 25 wpm.
Ability to navigate through several web applications simultaneously.
Must be able to multitask with computer systems and MS-DOS like environment.
Strong technical skills.
Must be articulate and professional
Successfully pass a criminal background, drug screen, and employment/education verification.
#SPD1
Business Unit
Trenton> Trenton - Belleville
Location
Belleville, Ontario
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers. You will be assisting customers with their service needs while offering new products, sharing the latest promotions and increasing sales on every call. You will also be using your informational tools and systems to enable you to provide a solution to customer's requests with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional sales experience when they call in to our client.
You are sales focused with an emphasis on ensuring our clients customers are aware of and taking advantage of the products and services available to them
Your excellent written and verbal communication skills help you quickly reach an understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers while sharing features & benefits so sales are easy.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You are self motivated and have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, Telemarketing, finance, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance.
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a asset
Shift Hours: Candidate must be able to work flexible FT shifts within hours of operation 8am-midnight, 7 days/week Sunday to Saturday
Rate of Pay: Guaranteed full time Earn Up to $17 per hour and more with bonus and incentives
Start Date: Jan 7 2019
#SPD1
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers. You will be assisting customers with their service needs while offering new products, sharing the latest promotions and increasing sales on every call. You will also be using your informational tools and systems to enable you to provide a solution to customer's requests with the goal of providing one-call resolution on every call.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional sales experience when they call in to our client.
You are sales focused with an emphasis on ensuring our clients customers are aware of and taking advantage of the products and services available to them
Your excellent written and verbal communication skills help you quickly reach an understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers while sharing features & benefits so sales are easy.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You are self motivated and have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, Telemarketing, finance, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:
Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance.
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a asset
Shift Hours: Candidate must be able to work flexible FT shifts within hours of operation 8am-midnight, 7 days/week Sunday to Saturday
Rate of Pay: Guaranteed full time Earn Up to $17 per hour and more with bonus and incentives
Start Date: Jan 7 2019
#SPD1
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Rio Rancho office is conveniently located in the Rio Rancho city center and just minutes from Albuquerque.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Retention Specialist, you will be at the forefront of ensuring that customers are unhappy with their services and retaining their business. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that make
people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call center environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$11/hr base + unlimited bonus! Earn an average of $20/hr+
40 hours per week
Available to work 5 days a week. Shift timings are between 6 AM and 9 PM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the US. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Rio Rancho office is conveniently located in the Rio Rancho city center and just minutes from Albuquerque.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Retention Specialist, you will be at the forefront of ensuring that customers are unhappy with their services and retaining their business. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that make
people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:
Experience in sales or a call center environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$11/hr base + unlimited bonus! Earn an average of $20/hr+
40 hours per week
Available to work 5 days a week. Shift timings are between 6 AM and 9 PM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the US. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.