Customer Care and Sales Associate
We are excited to be bringing a new customer care and sales program to St. John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care and Sales Specialists.
Do you love connecting with people and resolving their problems? Are you revved up by a bit of friendly competition? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
As an Inbound Sales and Customer Care Associate, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
We are building a fantastic team who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
 
 #SPD1

Summary of Duties::
 
Outbound Business to Business Account Representative will engage in outbound sales, business development and marketing to new business leads.
 
Main Responsibilities:
 
·         Responds to requests from customers for information on products, equipment, services and billing
·         Achieves sales objectives by promoting and selling various product and service solutions
·         Strives to understand customer’s situation and recognized the customer’s needs
·         Ensures first call resolution by satisfying customer requests
·         Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.
·         Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
·         Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
·         Protects SP Data’s and client’s brand image
·         Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
·         Provides quality service that will exceed customer expectations
·         Navigates computerized system and accurately enters data
·         Properly recording the call disposition on the SP Data reporting system
·         Meets or exceeds business standards for quality and productivity
·         Verify sales  if requested
·         Assists with projects and other duties as requested or assigned
 
Skills and Qualifications:
·         Minimum 1 years of proven sales experience
·         Minimum 6 Months of business to business experience preferred
·         Sales experience in a technical field that is related to media (i.e. internet, cable, cellular, etc.)
·         Understanding of return on investment (ROI)
·         Score at or above national average on all pre-employment assessment tests.
·         Consultative sales experience preferably in the telecommunications industry
·         Exceptional written and verbal communication skills in the English language.
·         Prior call center experience preferred
·         Must be highly organized and able to follow-through
·         Ability to navigate through several web applications simultaneously and enter data at 25 wpm
·         Successfully pass a criminal background check, drug screen, employment and education verification.

Must have high school diploma with relevant work experience
Experience in a call centre or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills 
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
 

Client Services Manager
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Manager, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:

Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
 YOU:

You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
 #SPD1

Customer Care Specialist
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services 
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
AVAILABILITY: Shifts will vary between 8am to 1:30am, we require full flexibility in between these hours.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
 
 #SPD1

Summary of Duties:
The Team Leader is responsible for managing, coaching and developing a team of Telesales Representatives handling inbound or outbound calls.  The Team Leader is a key resource for the delivery of sales targets and must ensure that their team members have the product knowledge and/or sales techniques to achieve these objectives.
Main Responsibilities:

Provides supervision, coaches, trains, schedules, monitors activities, and participates in performance assessment of sales staff;
Motivates sales team and fosters positive work environment
Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyzes sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Ensure delivery of quality of service through call monitoring and complaint resolution
Coaching and mentoring of team
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately addressing human resource issues, such as attendance, interpersonal conflicts in the workplace and consults with Call Centre and HR Manager for guidance
Participate and/or lead in internal/client calibration sessions
Provide recommendations for improvement of processes and procedures
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
 
Skills and Qualifications:

Must have high school diploma with relevant work experience
Post-secondary education is an asset
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
 
Apply with resume / Cover Letter and manager recommendation to HR Department or online at http://spdatallc.com/careers/
Attention:   Lise Beaulieu                                      Job AD Closing Date:  August 8th ,2018
Email: lise.beaulieu@spdatallc.com
#SPD1

CUSTOMER CARE ASSOCIATE (Part time Positions available)
Are you looking for flexible hours part time?
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:

Part time employment offering a competitive hourly wage and paid training. 
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months **Depends of the number of hours worked per/week)
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer

If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.  Must be able to complete 5 weeks of training fulltime hours.  

** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” criteria to be considered**
$500 sign in bonus for the month of August
 

REQUIREMENTS:
Availability: Must be flexible to work the hours required & Evenings and Weekends
Must be able to complete 5 weeks of training full-time and have a flexible schedule during this time
Required education: Completed High school or GED
Job Type: Can work part time hours as needed 
**Can legally work in Canada**
Hire/Start date:  Aug 20th, 2018
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

CUSTOMER SERVICE AND SALES ASSOCIATE
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage and paid training. 
Paid breaks
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service and product needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer

If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.

** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
 

REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Required education: Completed High school or GED
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
Hire/Start date:  Aug 20th, 2018

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.


#SPD1

Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 8 locations in North America we have offices in Cleveland, Albuquerque, Troy, San Diego and 3 locations in Canada. S&P Data employs over 2,500 Associates.
Opened in 2005, S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we, AS A TEAM, have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Job Description:
Customer Service and Sales Associates will engage in inbound and outbound sales, business development and marketing to new business leads.
What We Can Offer:

After 90 days, employees on average can earn in excess of $15.00 per hour with top-earning employees averaging $30.00 per hour and above with unlimited earning potential.
Comprehensive Employee Benefit Plan including Medical, Dental, and Vision care.
Employee awards and recognition program.
Fun, friendly, casual yet professional work environment.
Leadership Development Program. We prefer to promote our top talent.
Full-time employment. This is NOT a contract position.
Daily, weekly and monthly incentives.
Requirements:

All applicants must have 1 year of demonstrated sales experience such as in a call center or door to door.
Candidates with previous B-2-B sales experience will be given preferential consideration.
If you have previous experience in B2B sales, retail sales, inbound customer service, outbound customer service, door-to-door sales, restaurant or call center experience then you would be a great fit within our organization. This is a full-time position.
Job Type: Full-time
Required education:

High school or equivalent
Preferred experience:

Sales: 1 year
Call Center: 1 year
#SPD1

S&P Data is looking for 10 Exceptional Inbound Customer Care Associates. Starting August 20 

Do you love connecting with people and resolving their issues? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture with lots of room for career growth?
About us:
S&P Data is a leading North American Contact Centre with a state of the art work environment with a strong focus on company culture.
Our site is located in Trenton close to 401 with lots of free parking. Our employee lounge is filled with friendly and fun people to connect with-we believe in building strong relationships.
If you love talking to people and are driven to succeed then this is the job for you.
Your role:
Have you ever had to call your cell phone provider in regards to your bill, change your plan or add a line to your account? Well the person you speak to will be you. You will be providing customer care for one of Canada’s largest telecommunications companies. This will include everything from bill explanations to adding a line and everything in between. You will have the power to fully service the client with all their customer service needs.
About You:
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer.
You possess exceptional listening skills.
A have deep understanding of computers and an ability to learn new systems).
You cultivate fast relationships relate to various personalities with ease.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:

Full time employment with a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Extensive paid training prior to starting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder.
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders:

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You:

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders


Guaranteed full time hourly rate: $14.00

Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm, Mon-Fri)

Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus

Shift Hours: Candidate must be able to work flexible shift within hours of operation 8am-midnight, 7 days/week

Rate of Pay: Guaranteed full time $14 per hour plus unlimited Bonus and Incentives, and 50% employee discount after 3 and 6 months on client related products and services

Start Date: Classes starting in August  2018
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

As a customer care associate you will be able to help clients with a wide variety of  issues.
Your role:
Have you ever had to call your cell phone provider in regards to your bill, change your plan or add a line to your account? Well the person you speak to will be you. You will be providing customer care for one of Canada’s largest telecommunications companies. This will include everything from bill explanations to adding a line and everything in between. You will have the power to fully service the client with all their customer service needs.  If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organisation.
About You:

You are positive and upbeat with strong written and verbal communication skills which quickly help you understand the customer’s needs.
You possess exceptional listening skills.
A have an understanding of computers and an ability to learn new systems.
You cultivate fast relationships and relate to various personalities with ease.
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
Customer Service experience is nice but not necessary as we will train
 
What We Offer YOU:

Full time employment with a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Flexible shifts including 4x10 (work 4 days a week).
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognition program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Extensive paid training prior to starting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time hourly rate: $14.00
Guaranteed full time hours:
 
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm, Mon-Fri)
Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 8am-midnight, 7 days/week, 4x10 available
Rate of Pay: Guaranteed full time $14 per hour plus unlimited Bonus and Incentives, and 50% employee discount after 3 and 6 months on client related products and services
Start Date: Various start dates  in Aug
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

The Company:
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Toronto office is conveniently located in the Yonge and Davisville area of Toronto, will access to all public transportation. 
The Job:
We are looking for a part-time cleaner for our downtown Trenton office. The ideal candidate would work about five hours, including evenings and weekends.
Who We're Looking For:
You are a self-motivated go-getter who loves working in an office environment. You have a friendly, positive, and winning attitude that makes people smile. We want you!
The Details:

$14/hr
25- 30  hours per week
Available to work evenings and weekends.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Operations Manager
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business in Ontario Canada with a state of the art call center in Toronto, Ontario in the beautiful Davisville area!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:

Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.

Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.

3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Call Center Sales Associate
 
Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 8 locations in North America we have offices in Cleveland, Albuquerque, Troy, San Diego and 3 locations in Canada. S&P Data employs over 2,500 Associates.
Opened in 2005, S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we, AS A TEAM, have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Job Description:
Customer Service and Sales Associates will engage in inbound and outbound sales, business development and marketing to new business leads.
What We Can Offer:

After 90 days, employees on average can earn in excess of $15.00 per hour with top-earning employees averaging $30.00 per hour and above with unlimited earning potential.
Comprehensive Employee Benefit Plan including Medical, Dental, and Vision care.
Employee awards and recognition program.
Fun, friendly, casual yet professional work environment.
Leadership Development Program. We prefer to promote our top talent.
Full-time employment. This is NOT a contract position.
Daily, weekly and monthly incentives.
Requirements:

All applicants must have 1 year of demonstrated sales experience such as in a call center or door to door.
Candidates with previous B-2-B sales experience will be given preferential consideration.
If you have previous experience in B2B sales, retail sales, inbound customer service, outbound customer service, door-to-door sales, restaurant or call center experience then you would be a great fit within our organization. This is a full-time position.
Job Type: Full-time
Required education:

High school or equivalent
Preferred experience:

Sales: 1 year
Call Center: 1 year
 #SPD1

L'ENTREPRISE :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis.
Nous sommes très heureux d’agrandir notre entreprise dans l'Est du Canada avec notre tout nouveau centre d'appels à Edmundston, au Nouveau-Brunswick !
Vous aimez construire à partir de rien ? Êtes-vous intéressé à aider les autres à réussir ? Avez-vous de l’expérience de travail dans un environnement de centre d'appels ? Ce pourrait alors être le travail parfait pour vous.
Nous sommes actuellement à la recherche d'un Directeur Bilingue de site passionné par la direction d'une équipe de responsables d'exploitation pour assurer une croissance continue de notre entreprise.
LE POSTE :

Gérer le quotidien de la communication avec les clients
Diriger et assurer la rentabilité et la croissance de tous les programmes du site et favoriser la croissance des revenus en exploitant la connaissance des opérations et objectifs commerciaux
Coordonner avec l'équipe d’exploitation, les ressources humaines, le service de rémunération afin d'assurer le respect des politiques et procédures
Gérer le projet de démarrage de nouveaux projets
Gérer la direction de tous les programmes du site
Rendre compte des résultats au client, y compris les analyses d’une manière quotidienne, hebdomadaire et trimestrielle
Recommander des améliorations à la qualité du service et aux processus de travail, si besoin est
Identifier les possibilités de développer l’activité de clients existants
Analyser et résoudre les problèmes des clients
Aider au lancement de tous les nouveaux comptes en conformité avec les exigences des clients et avec les services de rémunération, ressources humaines, et aider avec les politiques et procédures des opérations
Mesurer le rendement, les activités et les résultats de l'équipe d'exploitation
Promouvoir la croissance des revenus en travaillant en étroite collaboration avec les responsables d'exploitation pour aider à trouver de nouvelles possibilités de services et conserver en l'état les activités actuelles
Comprendre les facteurs internes et externes et utiliser les connaissances de l'industrie pour assurer un degré élevé de satisfaction des clients
Surveiller sur une base quotidienne, hebdomadaire et mensuelle les rapports de vente.
Travailler en étroite collaboration avec l'équipe de la haute direction sur l'ensemble de la planification, la budgétisation, la prévision d'activités.
VOUS :

Êtes bilingue en Français et Anglais
Aimez la gestion des personnes et mettre celles-ci en situation de réussite
Avez 5 ans d'expérience dans un rôle de direction de gestion dans un contexte de centre d'appel
Avez de l’expérience dans la conception d'incitations, d'établissement d'objectifs de ventes et de gestion de la productivité de centre d'appels selon les mesures et les objectifs de revenus établis
Vous vous engagé pour gérer rigoureusement les objectifs quotidiens de vente et êtes équipé pour traiter les clients exigeants
Avez un style de direction de soutien et axé sur les résultats
Avez une solide capacité à la multitâche, priorisation, résolution des conflits et analyse
Avez de bonnes capacités de raisonnement et un jugement sûr
Avez des compétences démontrées d'influence, de jugement et de prise de décision
Développez des relations facilement et avez un savoir-faire pour parler aux gens d'une manière renforçant la connexion.
Vous exprimez et exprimez vos idées avec une solide communication anglaise orale et écrite
Écoutez attentivement lorsque d'autres personnes parlent, comprenez l'information directement présentée et avez de l'empathie pour l'émotion derrière les mots.
 
 
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.

The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Our newly-renovated Toronto office is full of natural light and located in midtown Toronto, directly on the Yonge subway line. Do you like to stay warm in the winter months? You won't even need to go outdoors once you've reached our stop.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:

Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Care Representative, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
Main Responsibilities:

Responds to requests from customers for information on products, equipment, services and billing
Achieves sales objectives by promoting and selling various product and service solutions
Strives to understand customer’s situation and recognized the customer’s needs
Ensures first call resolution by satisfying customer requests
Assumes full ownership of customers requests and ensures they are resolved in a timely manner.
Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Protects SP Data’s and client’s brand image
Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
Provides quality service that will exceed customer expectations
Navigates computerized system and accurately enters data
Properly recording the call disposition on the SP Data reporting system
Meets or exceeds business standards for quality and productivity
Verify sales if requested
Assists with projects and other duties as requested or assigned
You'll Also:

Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:

Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:

$14/hr
44 hours per week
Available to work 5 days a week. Shift timings are between 8 AM and 12 AM Monday to Sunday.  ***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

We are looking for new inbound agents to join our Bilingual Customer Service team!!!
The Job: We are providing omni channel technical support/customer service to our client who operates a popular streaming movie/tv service that is available in Canada. You will help customers trouble shoot technical issues via inbound phone calls, outbound calls, social media and e-mail. 
We: Represent Fortune 500 companies in their customer service and sales efforts. Put a big focus on mentoring and skilling up our employees so they are prepared to further their career when our company grows. Love to have fun and create an environment where you are encouraged to interact and enjoy getting to know your peers. Work hard to create a culture that makes people excited to get up and come to work each day. We are centrally located in mid-town Toronto with direct access to the subway. A commute without having to go outside!
You: Excellent English/French both verbal and written.  Friendly, empathetic, understanding and patient.  This role will encompass you to assist in trouble shooting technical support/customer service issues.
Available to work between 4PM and 12 AM (midnight) 7 days a week. 
The Skills & Personal Attributes:

Winning attitude!
Quick fingers with a typing speed of 50 WPM and excellent command of the English language
Social media savvy with an in depth knowledge of Facebook and Twitter.
Results oriented and is able to be self-motived
Ability to multi task and simultaneously conduct a phone call and email support.
Thrives under pressure and able to trouble shoot technical issues.
Internet user. Live on the internet and be able to sell to customer needs!
Enjoys TV and movies! Able to converse and create discovery questions to assist customers with retention and technical questions
Wage: $15.00/hr
Mandatory availability: Must be available from 8:00am-12:00am Monday-Sunday
Work Week: 5 days working 2 days off
Full-Time: 40-44 hours per week
Employee Parking: Unavailable
Location: Toronto (Yonge & Davisville)
Bilingual: English/French both written and spoken
Preferred type of French: Quebec/Acadian
***All interested applicants must meet the "Mandatory availability", be able to work "Full-time" and be “Bilingual” in order to be considered***
#SPD1
#SPD1

Position Summary:
The Commercial Sales Representative is responsible for selling products and services to commercial customers. This role is responsible for inbound sales calls directly from prospective commercial (B2B) customers over the telephone and for the achievement of assigned revenue goals and quotas. Duties and qualifications include, but are not limited to:
 

Minimum of a High School Diploma or equivalent with at least three (3) plus years sales experience in a call center environment required. Experience in the cable/satellite industry and/or college degree a plus.
Excellent selling skills, including strong negotiation, customer service, and closing ability.
Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction by following established processes and procedures.
Must have proven ability to meet and exceed assigned sales quotas.
Must possess good judgment skills with confidence to close sales and/or create new opportunities from those closed leads.
Carries out sales cycle independently with regular guidance from sales management.
High energy, goal oriented.
Effectively builds rapport with customers by probing for needs and recommending appropriate solutions.
Handles inbound calls from potential commercial customers to answer questions about products and services in regards to new account acquisitions.
Responds to customer calls regarding products and service information, and identifies up selling opportunities from such calls.
Accurately inputs prospect, contract and billing information into appropriate database systems. Utilizes online tools and resources to provide complete and factual information. Performs function within the contractual guidelines of company.
Excellent communication skills both written and verbal.
Must have excellent interpersonal skills.
Ability to multi-task and work in a fast paced environment.
Bilingual skills (English/Spanish) a plus.
Must be detail oriented with the ability to take ownership and follow through.
Working knowledge of phone, data input systems, personal computer and related applications.
Must be able to navigate and multi-task diverse tools simultaneous to conversation with the Customer.
Must be able to work flexible schedule including evenings, weekends, and holidays.
Other duties as assigned.
 
 
Position Description
Position: Commercial Sales Agent
Summary of Duties:
The Commercial Sales Representative is responsible for selling products and services to commercial customers. This role is responsible for inbound call sales directly from prospective commercial (B2B) customers over the telephone and for the achievement of assigned revenue goals and quotas. Duties and qualifications include, but are not limited to:
Main Responsibilities:

Handles inbound calls from potential commercial customers to answer questions about products and services in regards to new account acquisitions.
Accurately inputs prospect, contract and billing information into appropriate database systems.
Utilizes online tools and resources to provide complete and factual information. Performs functions within the contractual guidelines of company.
Responds to customer calls regarding product and service information, and identifies up selling opportunities from such calls.
Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction by following established processes and procedures.
Carries out sales cycle independently with regular guidance from sales management.
Effectively builds rapport with customers by probing for needs and recommending appropriate solutions.
Any other duties assigned.
Skills and Qualifications:

Minimum of a High School Diploma or equivalent with at least three (3) plus years sales experience in a call center environment required. Experience in the cable/satellite industry and/or college degree a plus.
Excellent selling skills, including strong negotiation, customer service, and closing ability.
Must have proven ability to meet and exceed assigned sales quotas,
Must possess good judgment skills with confidence to close sales and/or create new opportunities from those closed leads.
Must be able to navigate and multi-task diverse tools simultaneous to conversation with the Customer.
High level of initiative, being able to work independently and as part of a team.
High degree of accuracy and attention to detail.
Exceptional communication skills.
Personal Attributes:

Ability to take initiative.
Excellent communication skills both written and verbal.
Ability to multi-task and work in a fast paced environment.
Bilingual skills (English/Spanish) a plus.
Must be detail oriented with the ability to take ownership and follow through.
Must be able to work flexible schedule including evenings weekends, and holidays.
Flexible team player with a positive attitude.
Must have good time management with the ability to work with minimal supervision and tight timelines.
Must be friendly and professional with a positive attitude.
Organized with the ability to quickly and effectively adapt to change.
 

Summary of Duties::
 
Commercial Business to Business Care Representative will engage in inbound and outbound customer care calls, business development and marketing to existing and business leads.
 
Main Responsibilities:
 
·         Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
·         Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
·         Maintain exceptional performance standards in customer satisfaction and closing customer leads
·         Maintain open communication with management and other team members
·         Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
·         Proactively responds to leads sent from AT&T for information on products and services
·         Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI
·         Ensures first call resolution by satisfying customer requests
·         Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner
·         Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
·         Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
·         Protects brand image
·         Navigates computerized system and accurately enters data
·         Properly recording the call disposition
·         Meets or exceeds business standards for quality and productivity
·         Assists with projects and other duties as requested or assigned
 
Skills and Qualifications:
·         Minimum 2 years of customer service experience
·         Minimum 1 year of business to business experience preferred but not required
·      Front of House Restaurant Sales experience or Mortgage Broker experience may also be considered in lieu of business sales experience
·         Prior call center experience preferred
·         Exceptional written and verbal communication skills in the English language
·         Must be highly organized and able to follow-through
·         Ability to navigate through several web applications simultaneously and enter data at 25 wpm
·         Successfully pass a criminal background check, drug screen, and employment and education verification

Must have high school diploma with relevant work experience
Experience in an outbound call center or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills 
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Strong time management skills
     Personal Attributes:
 
·         Highly personable, outgoing and positive team member
·         Ability to adhere to strict compliance policies
·         Comfortable interacting with consumers daily and following up sales leads
·         Must be self-motivated
·         Must have good attendance and be prompt for work
·         Must have excellent verbal communication skills
·         High tolerance for a fast paced demanding environment
 

S&P Data has established itself as an outsourcer that can be trusted to deliver top notch performance in both sales and service channels. It is focused on providing technology, human capital and operational expertise which has been developed and nurtured over more than two decades in the Customer Relationship Management business.
S&P Data has serviced many top brands across multiple industries from major financial institutions, to top telecommunication brands and international distributors.
S&P Data is an excellent place to start because you’ll learn how to sell services and technology. We’re also a tremendous company to build a career in the exciting, rapidly growing contact centre space.
Required Availability: Monday to Friday - 8:00 am - 11:00 pm, Saturday - 10:00 am - 6:00 pm

Wage: $14.00/hour + Bonus
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-Time: 40-44 hours per week
Description:

Politely and professionally addressing each customers unique concern
Being an expert in your field
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Provide quality service that will exceeds expectations
Navigate through computerized system and accurately enter/track data
Maintaining a high level of confidentiality
Requirements:

Completion of Grade 12 and/or Post-Secondary Education
Ability to pass criminal record check
Strong understanding of internet technology
Ability to build customer relationships over the telephone
Strong written and verbal communications skills so you can express clear ideas to the customer
Ability to multi task simultaneously; listening and thinking about solutions to offer our customers
What We Offer:

Paid Training & Continuous Learning
Opportunity for Growth and Advancement
A chance to work with Top Fortune 500 Canadian Companies
Gain experience in a professional business work environment
Very convenient location#SPD1

Training Facilitator
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:

Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:

Facilitate product, application, process and sales skills training to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:

Post-secondary education and/or formal training in a related area is an asset
Minimum 1-year experience as a Trainer
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.