Title: Account Services rep- Sprint
Sprint’s mission is to help people get better every day. They believe mobile connectivity is the most powerful enabler of progress in the world today. Connectivity helps bring families and friends more closely together, children to get a better education and businesses to be more productive. At Sprint, they help our customers make these connections, allowing them to do more, strive for more and enjoy life to the fullest.  Because of this, Sprint has dedicated resources to help support that mission and keep people connected.  As part of the Account Services team, you will be at the forefront of ensuring the mission is successful by assisting those customers that are unhappy with their services.  To be successful, you will demonstrate the 4C’s:

CARE: Demonstrate you care by showing empathy and putting yourself in the customer’s shoes
COMPETENCE: Be knowledgeable. Demonstrate confidence and expertise
COMMITMENT: Use all your tools and resources (including site support and leadership) to find a solution for all stated and unstated needs.
CONTAINMENT: Confirm full resolution of all issues or escalate up, as necessary.
 
#1 Objective: Close the call by retaining the customer for Sprint.  There is a strong bonus structure in place as well as the hourly rate.
 
Your specific duties will include:

Taking consultative calls regarding Sprint services and retaining them.
Offering additional Sprint services and promotions to win customers
Achieving sales objectives by promoting and selling Sprint products
Inputting relevant call information into PC. Processing new sales orders or upgrading panel type
Meeting daily, weekly, and monthly personal and team quotas/goals.
Transferring calls to other departments/call centers if customer requires
High pressured objectives with improvement plans and accountability to meet requirements
Skills required:
 

Minimum of 1 Year experience doing consultative sales within the last two years.  Consultative sales involve having sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling, preferably in the telecommunications industry. It also involves taking rejection.
Minimum of six months call center experience within the last two years.
Exceptional written and verbal communication skills in the English language.
Must be highly organized and able to follow-through
PC familiarity and proficient typing skills- 25 wpm.
Ability to navigate through several web applications simultaneously.
Must be able to multitask with computer systems and MS-DOS like environment.
Strong technical skills.
Must be articulate and professional
Successfully pass a criminal background, drug screen, and employment/education verification.

                                                                                      CUSTOMER SERVICE AND SALES ASSOCIATE!
(Walk in meet and greet Monday to Friday from 9am-5pm or apply online!)
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
FULL TIME employment offering a competitive hourly wage and paid training. 
Health/Dental/Vision Benefits
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee 
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
High School Diploma or GED
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Dta is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

                                                                              CUSTOMER CARE ASSOCIATE (Part time Positions available)
Are you looking for flexible hours part time?
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Part time employment offering a competitive hourly wage and paid training. 
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months **Eligibility depends of the number of hours worked per/week)
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in  9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization. Must be able to complete 5 weeks of training fulltime hours.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” criteria to be considered**
$500 sign in bonus after 6 months of employment
REQUIREMENTS:
Availability: Must be flexible to work the hours required & Evenings and Weekends
Must be able to complete 5 weeks of training full-time and have a flexible schedule during this time
Required education: Completed High school or GED
Job Type: Can work part time hours as needed
**Can legally work in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 9:00 am - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:

Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers. 
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:

Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling. 
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills 
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:

Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1

Summary of Duties: 
The Trainer will primarily be responsible for coordination of facilitation of training programs to meet the needs of the client and corporate channels.  His/her team will be responsible for the development and delivery of initial and ongoing training programs in order to enhance individual, team and company performance. He/she in conjunction with the Operations Manager will also be responsible for the development of program management teams.
Main Responsibilities:

Coordinate the facilitation of product, application, process and sales skills training to new and existing employees
Monitor business indicators and conduct needs analysis to determine training needs and objectives
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Oversee agents during nesting and ensure all metrics are met
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Make recommendations that improve training and knowledge management
Provide training in support of team challenges
Develop and train program management teams to help drive program results
Performs gap analysis using quality and sales results
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, energetic and thorough training experience for employees
Provide periodic reports to management on course development and training projects
Maintain ongoing communication and development programs with management
Direct and Manage Quality Assurance department to ensure Quality performance metrics are being measured and met
Other special projects and duties as requested or assigned
Skills and Qualifications:

Post-secondary education and/or formal training in a related area is an asset
Minimum 1 year experience as a Trainer is highly desirable
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written communication skills are essential
Flexibility to work additional hours as dictated by business needs
Personal Attributes:

Capable of managing multiple, simultaneous projects
Ability to innovate, motivate and educate
Ability to demonstrate outcomes generated as a result of training
Strong time management skills
Ability to work with minimal supervision and tight time lines
Ability to become the subject matter expert on a variety of topics

The Company:
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Our Hamilton office is conveniently located in the downtown core, directly across the MacNab bus terminal. 
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:

Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
The Job:
As an Inbound Customer Care Representative, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:

Striving to understand customer’s situation and recognize the customer’s needs
Maintaining a high level of competitive and product knowledge
Providing quality service that will exceed customer expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.
It also helps if you have:

Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:

$14/hr
44 hours per week
Available to work 5 days a week. Shift timings are between 8 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
 
#SPD1

Summary of Duties:
 
The Trainer will primarily be responsible for coordination of facilitation of training programs to meet the needs of the client and corporate channels.  His/her team will be responsible for the development and delivery of initial and ongoing training programs in order to enhance individual, team and company performance. He/she in conjunction with the Operations Manager will also be responsible for the development of program management teams.
 
Main Responsibilities:
 
·         Coordinate the facilitation of  product, application, process and sales skills training to new and existing employees
·         Monitor business indicators and conduct needs analysis to determine training needs and objectives
·         Assist in assessment of employee skills to identify training requirements
·         Identify, document and communicate all performance related outcomes
·         Provide ongoing needs assessment of training content and materials
·         Oversee agents during nesting and ensure all metrics are met
·         Identify the learning requirements of specific programs
·          Work with team to monitor effectiveness of programs and progress of trainees
·         Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
·         Make recommendations that improve training and knowledge management
·         Provide training in support of team challenges
·         Develop and train program management teams to help drive program results
·         Performs gap analysis using quality and sales results
·         Provide feedback to business partners regarding challenge areas to improve productivity and procedures
·         Assist in providing a professional, creative, energetic and thorough training experience for employees
·         Provide periodic reports to management on course development and training projects
·         Maintain ongoing communication and development programs with management
·         Direct and Manage Quality Assurance department to ensure Quality performance metrics are being measured and met
·         Other special projects and duties as requested or assigned
 
Skills and Qualifications:
 
·         Post-secondary education and/or formal training in a related area is an asset
·         Minimum 1 year experience as a Trainer is highly desirable
·         Direct or indirect sales experience is an asset
·         Working knowledge of MS Office applications
·         Background in a contact center or customer care environment is an asset
·         Strong team development and communication skills
·         Effective presentation skills: keep interest, encourage interaction, demand participation
·         Appreciation of diversity
·         Excellent ability to relationship build
·         Effective coaching skills and a persuasive communicator
·         Strong verbal and written communication skills are essential
·         Flexibility to work additional hours as dictated by business needs
 
 
Personal Attributes:
 
·         Capable of managing multiple, simultaneous projects
·         Ability to  innovate, motivate and educate
·         Ability to demonstrate outcomes generated as a result of training
·         Strong time management skills
·         Ability to work with minimal supervision and tight time lines
·         Ability to become the subject matter expert on a variety of topics
 

Contact Centre Trainer
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:

Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:

Facilitate product, application, process and sales skills training to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:

Post-secondary education and/or formal training in a related area is an asset
Minimum 1-year experience as a Trainer
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
 #SPD1

THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Summary of Duties::
 
The Quality Manager’s main responsibility is to meet the needs and expectations of the client and corporate channels.   His/her team will be responsible for the management of the day to day operations of the Quality Department and ensuring the organizational compliance to internal and external expectations. He/she in conjunction with the Operations Manager will also be responsible for the developing the quality team.
 
Main Responsibilities:
·        Direct and Manage Quality Assurance department across all Fido locations to ensure Quality performance metrics are being measured and met as per the program expectations
·        Assist in assessment of employee skills to identify coaching opportunities
·        Provides professional communication to the client and upper management in regards to quality compliance.
·        Submit daily, weekly and monthly reports to management and clients upon request regarding call insights, trends and issues.
·        Works closely with all levels of employees to identify areas of opportunities, best practices and process improvements as it relates to the QA department.
·        Measures and reports on the proficiency of the QA group as well as coach and develop QA’s to meet performance metrics
·        Ensures that all associate evaluations and coaching are completed in a timely manner
·        Responsible for new QA hiring, onboarding and training to maintain support ratios
·        Manage performance of the QA team, coach individual analyst, create coaching plans as required
·        Ensures that all QA’s undergo weekly calibration sessions to ensure the QA team is calibrated across the program and at the different locations
·        Responsible for the client tool certification process / tracking the Nova Certification
·        Ensures that all client requests for recordings are completed within the timeline provided by the client
·        Liaise with the Operations team regarding trends and areas of opportunity
·        Other special projects and duties as requested or assigned
 
Skills and Qualifications:
 
·        Post-secondary education and/or formal training in a related area is an asset
·        Bilingual in Both English and French is an asset
·        Minimum of 3 years’ experience in Quality Assurance preferred supervisor capacity
·        Proven knowledge of QA metrics.
·        Direct or indirect sales experience is an asset
·        Working knowledge of MS Office applications
·        Background in a contact center or customer care environment is an asset
·        Strong team development and communication skills
·        Appreciation of diversity
·        Excellent ability to relationship build
·        Effective coaching skills and a persuasive communicator
·        Strong verbal and written communication skills are essential
·        Flexibility to work additional hours as dictated by business needs
 
 
Personal Attributes:
 
·        Capable of managing multiple, simultaneous projects
·        Ability to innovate, motivate and educate
·        Ability to demonstrate outcomes generated as a result of training
·        Strong time management skills
·        Ability to work with minimal supervision and tight time lines
·        Ability to become the subject matter expert on a variety of topics
 
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?             We want you on our team. 
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly are one big family here.  Schedule an interview; meet our Team and fantastic co-workers.
Your role:
We are building a team of fantastic care specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:

Full time employment offering a competitive hourly wage
Paid training
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives, attendance bonus
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Come for the Job, Stay for the Culture.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Shift Hours: Full time, 40hrs, 5 shifts per week. Candidate must be able to work flexible shift'sithin hours of operation 8am - midnight, 7 days/week
Start Date: October 22 with other dates in November – JUST IN TIME FOR CHRISTMAS
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth? We want you on our team!
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking, close to 401 with various food outlets in short walking distance. We have a comfortable employee lounge filled with diverse friendly fun to connect with- we truly act like one big family here.
Our Company:

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides Paid Training
Provides opportunities for personal growth, career development and continuous learning
Our leaders:

Lead by example to support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback and coaching
Are always there to respect, support, and care for you
What We Offer YOU:

Guaranteed full time employment offering a competitive hourly wage $14 + Bonuses and incentives.
Paid training
Comprehensive Employee Benefit Plan including medical, dental, vision care and more.
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives. We have some representatives who have paychecks of $1800 (individual results may vary).
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

If you have previous experience in customer service, retail sales, door-to-door sales or in a call centre then you'd be a wonderful fit within our organization.
You:

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Have  excellent written and verbal communication skills help you quickly reach an understanding with the customer
You know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
You are able to up sell our clients products and services.
If you have previous experience in customer service, retail sales, door-to-door sales or in a call centre environment then you'd be a wonderful fit within our organization.
 
Guaranteed full time hourly rate: $14.00
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation  8am-midnight, 7 days/week
Rate of Pay: Guaranteed full time $14 per hour plus unlimited Bonus and Incentives, and 50% employee discount after 3 & 6 months on client related products and services
Start Date: Various start dates in Oct and Nov
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

Customer Care Specialist
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services 
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
AVAILABILITY: Shifts will vary between 8am to 1:30am, we require full flexibility in between these hours.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

Inbound Customer Care and Sales Associate
We are excited to be bringing a new customer care and sales program to St. John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care and Sales Specialists.
Do you love connecting with people and resolving their problems? Are you revved up by a bit of friendly competition? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
As an Inbound Sales and Customer Care Associate, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
We are building a fantastic team who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

Customer Care Specialist
We are excited to be bringing a new customer care program to St.John's, Newfoundland. Thanks to this exciting growth, we're searching for 500 exceptional Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
Identify customer's needs and upsell products and services 
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
AVAILABILITY: Shifts will vary between 8am to 1:30am, we require full flexibility in between these hours.
WHAT WE OFFER YOU:

Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1

Human Resources Generalist
We are very excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Are you looking to grow your career as an HR Professional? Are you passionate about working with people and driving company culture? Are you comfortable leading a small team?
The Human Resources Generalist may be the perfect role for you.
The Company:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
The Job:
The Human Resources Generalist provides support to our Leaders, primarily based in the Saint John Office. Working in partnership with Team Leaders, Operations Managers, Site Director and the broader HR teams across North America, the Human Resources Manager ensures alignment of the business and HR strategies with a focus on recruiting, change management, rewards, labor relations, performance management and workforce planning.

Recommend changes to policies, procedures and programs for our organization as they relate to employees and labour standards
Actively provides advice, support and counsel to management and employees on all human resources issues, including labor relations and disciplinary actions and ensures that all actions taken are within legal requirements
Protect the interests of employees and the organization by upholding our Human Resources policies and governmental laws and regulations
Conduct full life cycle recruitment
Administers, implements, leads and consistently applies human resources policies/procedures within approved corporate objectives according to our established policy and legislation
Compiles and analyzes related data and information on people programs (i.e. succession and workforce planning, recruiting programs, etc.); assesses the environment and effectiveness of human resources initiatives and processes
Resolve and recommend labor relations practices necessary to establish a positive employer – employee relationship
Provide mentorship and assistance in performance management, discipline, absence management, retention and benefit administration
Facilitate the timely and effective processing of new hires, terminations, benefit changes transfers, etc
Who We're Looking For:
You have a proven track record of relationship building with both internal and external customers thanks to your ability to get along with diverse personalities in a tactful, mature and flexible manner. You easily establish credibility with your influencing, discernment and decision-making skills that support our preferences and priorities.

You will have 3 or more years of HR experience coupled with a Bachelor’s Degree in Human Resources or equivalent combination of education and experience
Experience working in a contact center or in a dynamic organization is helpful
Knowledge of all applicable laws Employment Standards and Occupational Health and Safety Act
Excellent administrative skills
Deep reasoning abilities and good judgment
Strong communication skills, written and verbal
Participative management style and an advocate of team concept
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as instructed by business needs
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Position:  Real Time Analyst – Full Time


Summary of Duties:
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
 
Main Responsibilities:

Manage the call volume, daily attendance and program break schedules
Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes.
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned


 Skills and Qualifications: 

Flexible to work any schedule between 8AM and 1AM (AST), Sunday through Saturday
Previous call center experience required
Ideally, previous WFM experience
Excellent computer skills (EXCEL, WORD, EMAIL etc)
Able to communicate professionally
Problem solving skills, coolness under pressure are highly valued
Personal Attributes:

Ability to take initiative
Flexible team player with a positive attitude
Must have good time management with the ability to work with minimal supervision and tight timelines
Capable of managing multiple, simultaneous projects
Must be friendly and professional with a positive attitude
Organized with the ability to quickly and effectively adapt to change


Please apply with cover letter and resume.

Love connecting with people and resolving their problems?
Passionate about making people smile?
Want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
About us:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.
Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Our comfortable employee lounge is filled with friendly fun people to connect with- we truly act like one big family here.
We hold each other accountable to our Employee Charter:
Our Company...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…

Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they need it.
You know that great customer care requires compassionate and attentive listening. Put together with your excellent written and verbal communication skills you are able to quickly reach an understanding with  the customer
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call centre then you'd be a wonderful fit within our organization.
What We Offer YOU:

Full time employment offering a competitive hourly wage
Paid training
Paid Vacation
Comprehensive Employee Benefit Plan including medical, dental and vision care
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards, bonuses and recognitions program to reward your hard work and high performance. We have some employees who have taken home $1800 in a paycheck after taxes (individual results may vary).
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
Guaranteed full time hourly rate: $14.00
Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)
Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus
Shift Hours: Candidate must be able to work flexible shift within hours of operation                               8am-midnight, 7 days/week
Rate of Pay: Guaranteed full time $14 per hour plus unlimited Bonus and Incentives, and 50% employee discount after 3 & 6 months on client related products and services
Start Date: Sept 24th, Oct 9th
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

Summary of Duties:
 
The Desktop Support Specialist is responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, applications and communications software.
 
Main Responsibilities:
 
·         Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)
·         Ability to install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs
·         Provide problems solving services to network users
·         Maintaining backup procedures and logs
·         Workstation configuration and maintenance
·         Administer and maintain end user accounts, permissions and access rights to company resources
·         Responsible for routine moves, adds and changes
·         Ability to read and interpret technical documents and procedure manuals
·         Assist with projects and other duties as requested or assigned
 
Skills and Qualifications:
 

Must have desktop hardware and software support experience
Technical expertise in Microsoft Outlook, Windows 2003 and XP
Strong understanding of networking infrastructure (LAN, WAN and VPN)
Excellent analytical and organizational skills with strict attention to detail
Mature and independent worker
Customer service oriented
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to meet deadlines and work in a fast paced environment
 
Personal Attributes:
 
·         Must be self motivated
·         Flexible and adaptable
·         Must be prompt for work
·         Must have excellent verbal communication skills
·         High tolerance for a fast paced demanding environment
 

Summary of Duties:
 
The Nav Outbound Associate will engage in lead generation, business development and marketing to new business leads.
 
Main Responsibilities:
 
·         Responds to requests from customers for information on products, equipment, services and billing
·         Achieves sales objectives by promoting and selling various product and service solutions
·         Strives to understand customer’s situation and recognized the customer’s needs
·         Ensures first call resolution by satisfying customer requests
·         Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.
·         Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
·         Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
·         Protects SP Data’s and client’s brand image
·         Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
·         Provides quality service that will exceed customer expectations
·         Navigates computerized system and accurately enters data
·         Properly recording the call disposition on the SP Data reporting system
·         Meets or exceeds business standards for quality and productivity
·         Verify sales if requested
·         Assists with projects and other duties as requested or assigned
 
Skills and Qualifications:
·         Minimum of 1 year of customer service experience
·         Minimum of 1 year of business to business experience preferred
·         Marketing/finance background preferred
·         Understanding of return on investment (ROI)
·         Score at or above national average on all pre-employment assessment tests.
·         Consultative sales experience preferably in the telecommunications industry
·         Exceptional written and verbal communication skills in the English language.
·         Prior call center experience preferred
·         Must be highly organized and able to follow-through
·         Ability to navigate through several web applications simultaneously and enter data at 25 wpm
·         Successfully pass a criminal background check, drug screen, employment and education verification.

Must have high school diploma with relevant work experience
Experience in a call centre or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills 
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
 
Personal Attributes:
 
·         Must be self motivated
·         Must have good attendance and be prompt for work
·         Must have excellent verbal communication skills
·         High tolerance for a fast paced demanding environment
 

Summary of Duties:
 
As an Operations Manager, you are responsible for managing the day to day operations of their Telesales program(s).  This role will focus on monitoring the quality of service delivered to ensure the Company satisfies client SLA requirements, flows, record keeping, performance metrics, performance feedback, service improvements and cost containment.
 
Main Responsibilities:

Work closely with the Director of Operations to set specific performance requirements for the Telesales program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Work with Team Leads other support staff to deliver against those goals
Report on Key Performance Indicators to Director, Operations and Senior Management team)
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of the call center
Manage the overall profitability of program
Take on any individual company assigned projects as required
Skills and Qualifications:

Two years or more experience in a Managerial role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Strong communication skills, written and verbal.
Proven influencing, judgment and decision-making skills
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work additional hours as dictated by business needs
 
Personal Attributes:
 
·         Strong team player with a willingness to go beyond the normal scope of the job
·         Must be self-motivated
·         Ability to motivate and build morale in a telesales environment
·         Flexibility to work additional hours as dictated by business needs
·         Must be prompt for work
·         Must have excellent verbal communication skills
·         High tolerance for a fast paced demanding environment
·         Ability to handle sensitive information and maintain confidentiality