Customer Service Representative
The Company:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we're proud to be providing employment opportunities in 6 locations across the USA and Canada including Cleveland, Troy, and Albuquerque. There are many internal growth opportunities as we prefer to promote from within!
The Job:
As an Inbound and Outbound Commercial Business to Business Care Representative, you'll engage in customer care calls to have a conversation about their business and its needs in order to match them with the perfect solutions and upgrades available from our client. You'll also need to respond to requests from customers for information on products, equipment, services and billing by assuming full ownership of customer's requests and ensuring they are resolved in a timely manner.
The Duties:
Do you have experience working in a B2B customer service environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment?
We want you on our team!
Skills for Success:
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The Training and Production Hours:
The Pay:
Career Advancement/Benefits:
What we offer:
We are a mid-sized company with a very flat organizational structure- you'll have direct access to the "big wigs" in the company. There are many chances for exposure to new ideas and departments which means you'll get various opportunities to upskill. We love to promote from within and work hard to prepare high potential employees with the skills they need to succeed.
Equal Employment Opportunity/Affirmative Action Program
As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.
This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.
Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.
Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.
Polygraph Protection Act
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