Customer Service Representative


Cleveland
Cleveland, Ohio

Last Day to Apply: July 20, 2018

Customer Service Representative

The Company:

S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we're proud to be providing employment opportunities in 6 locations across the USA and Canada including Cleveland, Troy, and Albuquerque. There are many internal growth opportunities as we prefer to promote from within!

The Job:

As an Inbound and Outbound Commercial Business to Business Care Representative, you'll engage in customer care calls to have a conversation about their business and its needs in order to match them with the perfect solutions and upgrades available from our client. You'll also need to respond to requests from customers for information on products, equipment, services and billing by assuming full ownership of customer's requests and ensuring they are resolved in a timely manner.

The Duties:

  • Inbound and Outbound Business to Business upgrades of AT&T products and services to existing customers
  • Handling customer issues and questions
  • Processing new service orders from start to finish
  • Documenting all calls; Disposition of call is extremely important
  • Handling 50-80 calls per day
  • Meeting daily, weekly, and monthly personal and team quotas and goals

Do you have experience working in a B2B customer service environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment?

We want you on our team!

Skills for Success:

  • Minimum 2 years of customer service experience
  • Minimum 1 year of business to business experience preferred but not required
  • · Front of House Restaurant Sales experience or Mortgage Broker experience may also be considered in lieu of business sales experience
  • Prior call center experience preferred
  • Exceptional written and verbal communication skills in the English language
  • Must be highly organized and able to follow-through
  • Ability to navigate through several web applications simultaneously and enter data at 25 wpm
  • Successfully pass a criminal background check, drug screen, and employment and education verification
  • Must have high school diploma with relevant work experience
  • Experience in an outbound call center or sales environment is an asset
  • Ability to sell and build customer relationships over the telephone
  • Good attentive and active listening skills 
  • Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
  • Ability to relate well to all kinds of people with various personalities and temperaments
  • Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data
  • Effective and accurate decision making skills
  • Flexibility to work varying shifts or additional hours as dictated by business needs
  • Strong time management skills

The Training and Production Hours:

  • Two weeks of in classroom training; Two weeks of phone evaluation
  • Monday-Friday 10 a.m. - 7 p.m. or 9 a.m. – 6 p.m.
  • Heavy training on CRM and client data base and phone system
  • Must have open availability to work any shifts scheduled between Monday-Sunday 9 a.m. - 9 p.m.

 

The Pay:

  • Base salary is $11.00 hour plus bonus
  • SP Data has instant “spiff” opportunities- gift cards and other incentives

 

Career Advancement/Benefits:

  • The agent to manager or lead ratio is 15 to 1. With every 15 new agents added, there will be management and quality control opportunities to open!
  • FULL Benefits (Reliance/ Aflac)
  • 5 PTO Days per year, 2 Floating Holidays and Paid Holiday time off!

What we offer:

We are a mid-sized company with a very flat organizational structure- you'll have direct access to the "big wigs" in the company. There are many chances for exposure to new ideas and departments which means you'll get various opportunities to upskill. We love to promote from within and work hard to prepare high potential employees with the skills they need to succeed.

  • Two weeks of in-class training plus ample support as you transition into production
  • Ongoing training including sales coaching and the potential for leadership development for those with goals to move up the ladder
  • A ton of opportunity for mentorship to prepare you for career advancement as the company grows

Equal Employment Opportunity/Affirmative Action Program

As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.

This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.

Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.

Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.

  • Sexual Harassment Policy
  • Disabled Veterans/Veterans of the Vietnam Era
  • Drug Free Workplace
  • Family and Medical Leave Act
  • Americans with Disabilities Act
  • Immigration Reform and Control Act

Polygraph Protection Act

  • Job Safety and Health Protection Act (OSHA)
  • Fair Labor Standards Act (FLSA)
  • Ohio Bureau of Worker’s Compensation (OBWC)

#SPD1

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