Bilingual Desktop Support Administrator

Edmundston, New Brunswick

Bilingual Desktop Support Administrator


S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.

We are very excited to be growing our business into Eastern Canada with our brand-new call center in Edmundston, New Brunswick!

Do you like building things from the ground up? Are you motivated by seeing the fruits of your labour? Do you have some experience working in a call center environment? This just might be the perfect job for you.

We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.


  • Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
  • Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
  • Recognize and reward our team with our robust recognition program.
  • Promote from within- We recognize our employees by providing opportunities for training and advancement. You'll have the first chance


As a Bilingual Desktop Support Administrator, you will be responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, applications, and communications software. You'll be the face of IT at a site level while you:

  • Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)
  • Install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs
  • Provide problems solving services to site level network users in an efficient and timely manner
  • Maintain backup procedures and logs as per company and client standards
  • Complete workstation configuration and maintenance
  • Administer and maintain end user accounts, permissions and access rights to company resources
  • Responsible for moves, adds and changes to hardware and software as requested via our online ticketing system
  • Ability to read and interpret technical documents and procedure manuals and apply information provided within
  • Assist with projects and other duties as requested or assigned by leadership


You are bilingual and a self-motivated individual who loves change and adapts easily to evolving expectations and mandates. You are the type of person people can rely on as you are always on time for work and ready to roll up your sleeves and work when it's required. You are known for having excellent communication skills and can easily understand and express needs.

  • Bilingual in French and English preferred
  • Solid background in desktop hardware and software support
  • Proven track record of expertise in Microsoft Outlook, Windows 2003, and XP.
  • Deep understanding of networking infrastructure (LAN, WAN and VPN)
  • Excellent analytical and organizational skills with strict attention to detail
  • Mature and independent worker
  • Customer service oriented
  • Flexibility to work varying shifts or additional hours as instructed by business needs
  • Ability to meet deadlines and work in a rapidly changing environment


S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


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