Bilingual Customer Service Representative
Last Day to Apply: June 15, 2018
Summary of Duties::
Business to Business Sales Representative will engage in inbound and outbound sales, business development and marketing to new business leads.
· Proactively responds to leads sent form AT&T Retail Sales for information on products and services
· Achieves sales objectives by promoting and selling various product and service solutions by value based selling and ROI
· Strives to understand customer’s situation and recognized the customer’s needs
· Ensures first call resolution by satisfying customer requests
· Outbound sales and data entry with extremely well qualified leads
· Lead sale life-cycle maintenance from lead to activation
· Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.
· Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
· Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
· Protects brand image
· Provides quality service that will exceed customer expectations
· Navigates computerized system and accurately enters data
· Properly recording the call disposition
· Meets or exceeds business standards for quality and productivity
· Assists with projects and other duties as requested or assigned
Skills and Qualifications:
· Minimum 1 years of proven sales experience
· Minimum 1 year of business to business experience preferred but not required
· Front of House Restaurant Sales experience or Mortgage Broker experience may also be considered in lieu of business sales experience
· Prior call center experience preferred
· Consultative sales experience
· Exceptional written and verbal communication skills in the English language.
· Must be highly organized and able to follow-through
· Ability to navigate through several web applications simultaneously and enter data at 25 wpm
· Successfully pass a criminal background check, drug screen, and employment and education verification.
· Must be self-motivated
· Must have good attendance and be prompt for work
· Must have excellent verbal communication skills
· High tolerance for a fast paced demanding environment