Bilingual Sales Representative

AT&T Commercial ABS and Retail Leads Agent Job Description (Outbound and SOS)

Reports to:  Team Lead

Type of Position:

 Full-time

 Part-time

 Contract

 Intern/Volunteer

Location:  Cleveland

Summary of Duties::

Business to Business Sales Representative will engage in inbound and outbound sales, business development and marketing to new business leads.

Main Responsibilities:

·          Proactively responds to leads sent form AT&T Retail Sales for information on products and services

·          Achieves sales objectives by promoting and selling various product and service solutions by value based selling and ROI

·          Strives to understand customer’s situation and recognized the customer’s needs

·          Ensures first call resolution by satisfying customer requests

·          Outbound sales and data entry with extremely well qualified leads

·          Lead sale life-cycle maintenance from lead to activation

·          Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.

·          Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution

·          Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing

·          Protects brand image

·          Provides quality service that will exceed customer expectations

·          Navigates computerized system and accurately enters data

·          Properly recording the call disposition

·          Meets or exceeds business standards for quality and productivity

·          Assists with projects and other duties as requested or assigned

Skills and Qualifications:

·          Minimum 1 years of proven sales experience

·          Minimum 1 year of business to business experience preferred but not required

·       Front of House Restaurant Sales experience or Mortgage Broker experience may also be considered in lieu of business sales experience

·          Prior call center experience preferred

·          Consultative sales experience

·          Exceptional written and verbal communication skills in the English language.

·          Must be highly organized and able to follow-through

·          Ability to navigate through several web applications simultaneously and enter data at 25 wpm

·          Successfully pass a criminal background check, drug screen, and employment and education verification.

• Must have high school diploma with relevant work experience
• Experience in an outbound call center or sales environment is an asset
• Ability to sell and build customer relationships over the telephone
• Good attentive and active listening skills 
• Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
• Ability to relate well to all kinds of people with various personalities and temperaments
• Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data
• Effective and accurate decision making skills
• Flexibility to work varying shifts or additional hours as dictated by business needs
• Strong time management skills

      Personal Attributes:

·          Must be self-motivated

·          Must have good attendance and be prompt for work

·          Must have excellent verbal communication skills

·          High tolerance for a fast paced demanding environment

By signing below, I acknowledge that I have read, understand and accept the above position description.