Summary of Duties: Reporting to the Project Manager, the Reporting Analyst is responsible for providing daily production reports to the Senior Management Team, and as well as other administrative duties.
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Main Responsibilities: · Assist in the preparation of daily production reports · Maintain employee production reports · Responsible for the creation and deletion of spreadsheets with advanced functions · Ensure that all data is entered accurately · Produce daily, biweekly and monthly internal reports · Scheduling and payroll/incentive processing as well as client related audits and reporting · Use trends and reports to forecast requirements · Assist with projects and other duties as requested or assigned
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Skills and Qualifications: · Excellent MS Excel skills including building pivot tables and use of embedded functions · Sound understanding of call center metrics is required · Prior reporting experience in call centers is considered a strong asset · Proficiency in MS Work and Outlook is required · Excellent analytical and problem solving skills · Attention to detail and high level of accuracy · Demonstrate sound work ethic · High level of confidentiality · Effective verbal and listening skills · Ability to work flexible hours as dictated by business needs
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Personal Attributes:
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