Real Time Analyst

Cleveland, Ohio

Last Day to Apply: August 10, 2018

Summary of Duties:

Reporting to the Project Manager, the Reporting Analyst is responsible for providing daily production reports to the Senior Management Team, and as well as other administrative duties.


Main Responsibilities:

·         Assist in the preparation of daily production reports

·         Maintain employee production reports

·         Responsible for the creation and deletion of spreadsheets with advanced functions

·         Ensure that all data is entered accurately

·         Produce daily, biweekly and monthly internal reports

·         Scheduling and payroll/incentive processing as well as client related audits and reporting

·         Use trends and reports to forecast requirements

·         Assist with projects and other duties as requested or assigned


Skills and Qualifications:

·         Excellent MS Excel skills including building pivot tables and use of embedded functions

·         Sound understanding of call center metrics is required

·         Prior reporting experience in call centers is considered a strong asset

·         Proficiency in MS Work and Outlook is required

·         Excellent analytical and problem solving skills

·         Attention to detail and high level of accuracy

·         Demonstrate sound work ethic

·         High level of confidentiality

·         Effective verbal and listening skills

·         Ability to work flexible hours as dictated by business needs


Personal Attributes:

  • Must be self motivated
  • Must be prompt for work
  • Must be friendly and professional with a positive attitude
  • High tolerance for a fast paced demanding environment


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