The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across the US and Canada.
Our modern, state of the art facility is full of natural light and conveniently located at Rio Rancho's city center.
We offer full-time employment with a competitive salary and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Summary of Duties:
The Operations Manager is responsible for managing the day to day operations of their Telesales program(s). This role will focus on monitoring the quality of service delivered to ensure the Company satisfies client SLA requirements, flows, record keeping, performance metrics, performance feedback, service improvements and cost containment.
Main Responsibilities:
Skills and Qualifications:
Personal Attributes:
The Details:
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all US legislative requirements. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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