Call Centre Agent $14 + Uncapped Commission


Hamilton
Hamilton, Ontario
Posted On: October 03, 2018

The Company:

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.

Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.

Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.

We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.

Required Availability: Mon to Friday 12:00pm - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm

Work Week: 5 days working, 2 days off

Wage: $14/hr + unlimited bonus + benefits

Location: Jackson Square - Downtown Hamilton

Training: Fully paid at $14/hr

Full-Time: 40-44 hours per week

***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***

Main Responsibilities:

  • Must have the ability to simultaneously navigate and update multiple online tools and applications.
  • Meet or exceed all performance metric goals for the program
  • Resolve customer issues within established guidelines and policies to save customers. 
  • Ability to balance customer service skills with sales.
  • Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
  • Must be willing to work either days or evenings, and available for at least one-weekend shift
  • Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
  • Provides quality service that will exceed customer expectations

Skills and Qualifications:

  • Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling. 
  • Sales experience in internet, cable, wireless, etc.
  • Exceptional written and verbal communication skills.
  • Ability to sell and build customer relationships over the telephone
  • Good attentive and active listening skills 
  • Ability to relate well to all kinds of people with various personalities and temperaments
  • Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
  • Effective and accurate decision-making skills
  • Flexibility to work varying shifts or additional hours as dictated by business needs
  • Ability to handle high volume calls
  • Strong time management skills

Required Skills should include:

  • Ability to work as an advocate for the customer
  • High energy and passion for helping people
  • Influential/sales skills
  • Assertiveness/confidence
  • Ability to overcome objections
  • Problem solving/critical thinking
  • Adaptive
  • Excels in a fast-paced environment/multi-tasking skills
  • Results-oriented

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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