Lead Generator Specialist

Cleveland, Ohio

Last Day to Apply: October 19, 2018

Summary of Duties:


The Nav Outbound Associate will engage in lead generation, business development and marketing to new business leads.


Main Responsibilities:


·         Responds to requests from customers for information on products, equipment, services and billing

·         Achieves sales objectives by promoting and selling various product and service solutions

·         Strives to understand customer’s situation and recognized the customer’s needs

·         Ensures first call resolution by satisfying customer requests

·         Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.

·         Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution

·         Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing

·         Protects SP Data’s and client’s brand image

·         Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution

·         Provides quality service that will exceed customer expectations

·         Navigates computerized system and accurately enters data

·         Properly recording the call disposition on the SP Data reporting system

·         Meets or exceeds business standards for quality and productivity

·         Verify sales if requested

·         Assists with projects and other duties as requested or assigned


Skills and Qualifications:

·         Minimum of 1 year of customer service experience

·         Minimum of 1 year of business to business experience preferred

·         Marketing/finance background preferred

·         Understanding of return on investment (ROI)

·         Score at or above national average on all pre-employment assessment tests.

·         Consultative sales experience preferably in the telecommunications industry

·         Exceptional written and verbal communication skills in the English language.

·         Prior call center experience preferred

·         Must be highly organized and able to follow-through

·         Ability to navigate through several web applications simultaneously and enter data at 25 wpm

·         Successfully pass a criminal background check, drug screen, employment and education verification.

  • Must have high school diploma with relevant work experience
  • Experience in a call centre or sales environment is an asset
  • Ability to sell and build customer relationships over the telephone
  • Good attentive and active listening skills 
  • Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
  • Ability to relate well to all kinds of people with various personalities and temperaments
  • Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data
  • Effective and accurate decision making skills
  • Flexibility to work varying shifts or additional hours as dictated by business needs
  • Ability to handle high volume calls
  • Strong time management skills


Personal Attributes:


·         Must be self motivated

·         Must have good attendance and be prompt for work

·         Must have excellent verbal communication skills

·         High tolerance for a fast paced demanding environment


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