Desktop Support Specialist

Cleveland, Ohio

Last Day to Apply: November 16, 2018

Summary of Duties:


The Desktop Support Specialist is responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, applications and communications software.


Main Responsibilities:


·         Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)

·         Ability to install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs

·         Provide problems solving services to network users

·         Maintaining backup procedures and logs

·         Workstation configuration and maintenance

·         Administer and maintain end user accounts, permissions and access rights to company resources

·         Responsible for routine moves, adds and changes

·         Ability to read and interpret technical documents and procedure manuals

·         Assist with projects and other duties as requested or assigned


Skills and Qualifications:


  • Must have desktop hardware and software support experience
  • Technical expertise in Microsoft Outlook, Windows 2003 and XP
  • Strong understanding of networking infrastructure (LAN, WAN and VPN)
  • Excellent analytical and organizational skills with strict attention to detail
  • Mature and independent worker
  • Customer service oriented
  • Flexibility to work varying shifts or additional hours as dictated by business needs
  • Ability to meet deadlines and work in a fast paced environment


Personal Attributes:


·         Must be self motivated

·         Flexible and adaptable

·         Must be prompt for work

·         Must have excellent verbal communication skills

·         High tolerance for a fast paced demanding environment


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