Team Leader

Hamilton
Hamilton, Ontario

Last Day to Apply: November 10, 2018

The Team Leader will be responsible for supervising, coaching and motivating a team of Telesales Representatives. The incumbent’s knowledge of small and medium business segment and its products, services and applications will allow him/her to have an advantage when closing sales in the business field.

Main Responsibilities:

Motivate sales team and foster positive work environment
Ensure that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Privilege a proactive approach by taking the initiative to resolve problems
Demonstrate leadership attributes
Manage workload by determining task priorities and set deadlines
Constantly demonstrate quality and excellence in duties and in choice of products and services
Show appreciation in regards to individual accomplishments within the team and as a whole
Efficiently work with others, promote open and honest communications and respect various point of views
Create and maintain a positive work environment within the team

Qualifications and Qualities:

Post secondary education is an asset with at least two year experience managing teams
Minimum of 2 years experience in a call centre, customer service or sales environment
Strong understanding of internet technology
Ability to adapt communication style to obtain desired results
Ability to mobilize people in a way to make them adopt individual, social and organizational values
Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
Ability to constantly focus his efforts on set objectives
Ability to work under tight deadlines and peak periods
Creative, ability to suggest new ideas and new ways of accomplishing tasks

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