IT DESKTOP Support Administrator
As Desktop Support Administrator, You will be responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, applications, and communications software. You'll be the face of IT at a site level while you:
Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)
Install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs
Provide problems solving services to site level network users in an efficient and timely manner
Maintain backup procedures and logs as per company and client standards
Complete workstation configuration and maintenance
Administer and maintain end user accounts, permissions and access rights to company resources
Responsible for moves, adds and changes to hardware and software as requested via our online ticketing system
Ability to read and interpret technical documents and procedure manuals and apply information provided within
Assist with projects and other duties as requested or assigned by leadership
WHO WE'RE LOOKING FOR:
You are a self-motivated individual who loves change and adapts easily to evolving expectations and mandates. You are the type of person people can rely on as you are always on time for work and ready to roll up your sleeves and work when it's required. You are known for having excellent communication skills and can easily understand and express needs.
Solid background in desktop hardware and software support
Accredited IT related course would be an asset
Proven track record of expertise in Microsoft Outlook, Windows 2003, and XP.
Deep understanding of networking infrastructure (LAN, WAN and VPN)
Excellent analytical and organizational skills with strict attention to detail
Mature and independent worker
Customer service oriented
Flexibility to work varying shifts or additional hours as instructed by business needs
Ability to meet deadlines and work in a rapidly changing environment
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.