Call Center Sales Associate

We’re glad you’re here! Apply today to get ahead.

The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.

What WE offer YOU.

➤ AVG WAGE $12.00/hr + BONUS

➤Opportunity to earn additional Incentives/Prizes

➤Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)

➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

➤There is plenty of room for GROWTH

➤ We will give you fully PAID training- Classroom style/engaging environment with great support.

You’re typical day at work:

• Responds to requests from customers for information on products, equipment, services and billing
• Achieves sales objectives by promoting and selling various product and service solutions
• Strives to understand customer’s situation and recognized the customer’s needs
• Ensures first call resolution by satisfying customer requests
• Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.
• Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
• Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
• Protects SP Data’s and client’s brand image
• Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
• Provides quality service that will exceed customer expectations
• Navigates computerized system and accurately enters data
• Properly recording the call disposition on the SP Data reporting system
• Meets or exceeds business standards for quality and productivity
• Verify sales if requested
• Assists with projects and other duties as requested or assigned

You own this if:

• Experience in sales or a call centre environment (nice to have, but not required)
• Excellent listening, verbal, and written communication skills
• Flexibility to work varying shifts or additional hours as required by business needs
• Solid computer skills and an aptitude for learning new software

Important details:

• Work week of 40-44 hours
• Shift timings are between 7 AM and 12 AM Monday to Sunday.

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About us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout PROVINCE/STATE. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.