Customer Service Representative


CANADA
Toronto, Ontario
72 Locations
Posted On: June 08, 2021

Overview 

 

At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.

 

S&P Data is currently seeking Inbound Technical Customer Service Associates.  As a customer service associate you are responsible for providing a positive interaction with our customers.  Our service associates respond to a variety of calls concerning technical issues, billing, and customer inquiries.  Other responsibilities including resolving your customers concerns, providing additional solutions and ensuring a timely completion of the interaction.  A successful candidate is someone that is able to work in a fast paced and results driven environment, the ability to build quick connections with customers and provide a positive experience through professional communication.

 

  Our Ideal Customer Service Associate has: 

 

  • 1 year call center experience
  • 1 year customer service experience
  • Strong written and verbal communication
  • Excellent attention to detail and active listening skills
  • Experience in Microsoft tools such as MS TEAMS and office 365
  • Ability to work from home in a quiet space, free from distraction
  • Be able to connect directly to the modem through an ethernet cable.
  • Available to work between the hours of 10am and 1:30 am EST and every weekend
  • High school diploma or equivalent

 

What S&P Data Offers:

 

  • Access and discounts to some amazing client brands
  • Paid training and the opportunity to advance
  • Health, Dental and Medical Benefits
  • Competitive base salary with bonus earning up to an extra $2 per hour.

 

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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