Page 2 of 2
Site Director
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Site Director who is passionate about leading a team of Operations Managers to ensure continued growth of our business.
THE JOB:
Manage the daily communication with clients
Lead and ensure profitability and growth of all programs at the site and drive revenue growth by leveraging knowledge of business objectives and operations
Coordinate with Operations Team, Human Resources, Payroll to ensure compliance of policies and procedures
Project management start-up of new projects
Manage the Leadership of all programs on site
Report results to client including analysis on a daily, weekly and quarterly basis
Recommend improvements to service quality and work processes where applicable
Identify opportunities to expand existing clients’ business
Trouble shoot and resolve outstanding client issues
Assist in the launch of all new accounts in accordance with client demands and with payroll, HR, and Operations policies and procedures
Measure performance, activities and results of the Operations Team
Drive revenue growth by working closely with the Operations Managers to assist in securing new service opportunities and retaining current business
Understand internal and external business and leverage industry knowledge to ensure high level of client satisfaction
Oversee daily, weekly and monthly sales reporting.
Work closely with Senior Management team for all planning, budgeting, forecasting activities.
YOU:
Love managing people and setting them up to be successful
Have 5+ years experience in a Managerial role in a call center setting
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Site Director who is passionate about leading a team of Operations Managers to ensure continued growth of our business.
THE JOB:
Manage the daily communication with clients
Lead and ensure profitability and growth of all programs at the site and drive revenue growth by leveraging knowledge of business objectives and operations
Coordinate with Operations Team, Human Resources, Payroll to ensure compliance of policies and procedures
Project management start-up of new projects
Manage the Leadership of all programs on site
Report results to client including analysis on a daily, weekly and quarterly basis
Recommend improvements to service quality and work processes where applicable
Identify opportunities to expand existing clients’ business
Trouble shoot and resolve outstanding client issues
Assist in the launch of all new accounts in accordance with client demands and with payroll, HR, and Operations policies and procedures
Measure performance, activities and results of the Operations Team
Drive revenue growth by working closely with the Operations Managers to assist in securing new service opportunities and retaining current business
Understand internal and external business and leverage industry knowledge to ensure high level of client satisfaction
Oversee daily, weekly and monthly sales reporting.
Work closely with Senior Management team for all planning, budgeting, forecasting activities.
YOU:
Love managing people and setting them up to be successful
Have 5+ years experience in a Managerial role in a call center setting
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Are you fired up by helping others reach success? Are you passionate about working with people and driving company culture? Do you have experience as a stellar Manager of Talent Acquisition? This just might be the perfect job for you.
We are currently looking for an outstanding Manager, Talent Acquisition who is passionate about leading a team of Talent Acquisition Specialists to ensure continued growth of our business.
THE JOB:
Lead, coach and mentor the Talent Acquisition team
Partner with, advise and coach Managers and others across the organization on recruitment best practices, employer brand initiatives, interview strategies, talent selection, candidate experience and more
Plan, develop and implement targeted recruitment strategies that are aligned to the business
Manage end-to-end technical and non-technical recruitment initiatives including hiring manager intake sessions, job postings, candidate sourcing, resume screening, phone interviews, scheduling, feedback solicitation, candidate communication, offer negotiation, onboarding and more
Foster a multi-channel approach towards candidate sourcing (i.e. creative & social sourcing, job fairs, direct sourcing etc.)
Build influential relationships and credibility with candidates, colleagues, hiring managers and executive team
Continually improve ATS systems & efficiencies
Own and promote the S&P Data employee referral program
Reports recruitment activity and results in weekly Senior Management meeting
Assists with projects and other duties as requested or assigned
YOU:
Management experience of 5 or more years with 3 or more being in Talent Acquisition
5 years or more experience in Talent Acquisition
Results oriented and courageous
Passionate about a career in Recruitment, interested in feedback & career development
A strong sense of ownership, curiosity, entrepreneurial spirit and business acumen
Strong experiences managing the end-to-end recruitment process for a high volume of recruitment shop
Creative sourcing/social sourcing skills
Excellent communication skills
Excellent negotiation skills
Social Media Knowledge
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Are you fired up by helping others reach success? Are you passionate about working with people and driving company culture? Do you have experience as a stellar Manager of Talent Acquisition? This just might be the perfect job for you.
We are currently looking for an outstanding Manager, Talent Acquisition who is passionate about leading a team of Talent Acquisition Specialists to ensure continued growth of our business.
THE JOB:
Lead, coach and mentor the Talent Acquisition team
Partner with, advise and coach Managers and others across the organization on recruitment best practices, employer brand initiatives, interview strategies, talent selection, candidate experience and more
Plan, develop and implement targeted recruitment strategies that are aligned to the business
Manage end-to-end technical and non-technical recruitment initiatives including hiring manager intake sessions, job postings, candidate sourcing, resume screening, phone interviews, scheduling, feedback solicitation, candidate communication, offer negotiation, onboarding and more
Foster a multi-channel approach towards candidate sourcing (i.e. creative & social sourcing, job fairs, direct sourcing etc.)
Build influential relationships and credibility with candidates, colleagues, hiring managers and executive team
Continually improve ATS systems & efficiencies
Own and promote the S&P Data employee referral program
Reports recruitment activity and results in weekly Senior Management meeting
Assists with projects and other duties as requested or assigned
YOU:
Management experience of 5 or more years with 3 or more being in Talent Acquisition
5 years or more experience in Talent Acquisition
Results oriented and courageous
Passionate about a career in Recruitment, interested in feedback & career development
A strong sense of ownership, curiosity, entrepreneurial spirit and business acumen
Strong experiences managing the end-to-end recruitment process for a high volume of recruitment shop
Creative sourcing/social sourcing skills
Excellent communication skills
Excellent negotiation skills
Social Media Knowledge
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Rio Rancho
Location
Rio Rancho, New Mexico
Sales Associates Needed! Base + Uncapped Bonus Potential!
Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 8 locations in North America, we have offices in Cleveland, Albuquerque, Troy, San Diego and 3 locations in Canada. S&P Data employs over 2,500 Associates.
Opened in 2005, S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we AS A TEAM have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Job Description:
Customer Service and Sales Associate will engage in inbound and outbound sales, business development and marketing to new business leads.
What We Can Offer:
After 90 days, employees on average can earn in excess of $15.00 per hour with top-earning employees averaging $30.00 per hour and above with unlimited earning potential.
Comprehensive Employee Benefit Plan including Medical, Dental, and Vision care.
Employee awards and recognition program.
Fun, friendly, casual yet professional work environment.
Leadership Development Program. We prefer to promote our top talent.
Full-time employment. This is NOT a contract position.
Daily, weekly and monthly incentives.
Requirements:
All applicants must have 1 year of demonstrated sales experience such as in a call center or door to door.
Candidates with previous B-2-B sales experience will be given preferential consideration.
If you have previous experience in B2B sales, retail sales, inbound customer service, outbound customer service, door-to-door sales, restaurant or call center experience then you would be a great fit within our organization. This is a full-time position.
Job Type: Full-time
Required education:
High school or equivalent
Preferred experience:
Sales: 1 year
Call Center: 1 year
#SPD1
Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 8 locations in North America, we have offices in Cleveland, Albuquerque, Troy, San Diego and 3 locations in Canada. S&P Data employs over 2,500 Associates.
Opened in 2005, S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we AS A TEAM have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Job Description:
Customer Service and Sales Associate will engage in inbound and outbound sales, business development and marketing to new business leads.
What We Can Offer:
After 90 days, employees on average can earn in excess of $15.00 per hour with top-earning employees averaging $30.00 per hour and above with unlimited earning potential.
Comprehensive Employee Benefit Plan including Medical, Dental, and Vision care.
Employee awards and recognition program.
Fun, friendly, casual yet professional work environment.
Leadership Development Program. We prefer to promote our top talent.
Full-time employment. This is NOT a contract position.
Daily, weekly and monthly incentives.
Requirements:
All applicants must have 1 year of demonstrated sales experience such as in a call center or door to door.
Candidates with previous B-2-B sales experience will be given preferential consideration.
If you have previous experience in B2B sales, retail sales, inbound customer service, outbound customer service, door-to-door sales, restaurant or call center experience then you would be a great fit within our organization. This is a full-time position.
Job Type: Full-time
Required education:
High school or equivalent
Preferred experience:
Sales: 1 year
Call Center: 1 year
#SPD1
Business Unit
Toronto
Location
Toronto, Ontario
S&P Data has established itself as an outsourcer that can be trusted to deliver top notch performance in both sales and service channels. It is focused on providing technology, human capital and operational expertise which has been developed and nurtured over more than two decades in the Customer Relationship Management business.
S&P Data has serviced many top brands across multiple industries from major financial institutions, to top telecommunication brands and international distributors.
S&P Data is an excellent place to start because you’ll learn how to sell services and technology. We’re also a tremendous company to build a career in the exciting, rapidly growing contact centre space.
Required Availability: Mon to Friday 10:00 am - 11:00 pm, Sat to Sun 10:00 am - 8:00 pm
Work Week: 5 days working, 2 days off
Wage: $15.00/hr + unlimited bonus + benefits
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-Time: 40-44 hours per week
Ability to communicate in Spanish is required.
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one weekend shift
Maintain a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Enthusiasm for Sprint products/services
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
#SPD1
S&P Data has serviced many top brands across multiple industries from major financial institutions, to top telecommunication brands and international distributors.
S&P Data is an excellent place to start because you’ll learn how to sell services and technology. We’re also a tremendous company to build a career in the exciting, rapidly growing contact centre space.
Required Availability: Mon to Friday 10:00 am - 11:00 pm, Sat to Sun 10:00 am - 8:00 pm
Work Week: 5 days working, 2 days off
Wage: $15.00/hr + unlimited bonus + benefits
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-Time: 40-44 hours per week
Ability to communicate in Spanish is required.
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one weekend shift
Maintain a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Enthusiasm for Sprint products/services
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
#SPD1
Position: Project Coordinator
We are looking for a responsible Project Coordinator who will run, administer and organize all project activities in cooperation with and under the leadership of the Director of Shared Services aiming at the flawless execution of all applicable projects.
Main Responsibilities:
Coordinating project schedules, resources, equipment and information
Liaising with clients to identify and define project requirements, scope and objectives
Ensuring that clients’ needs are met as the project evolves
Coordinate project management activities, resources, equipment and information
Liaise with clients to identify and define project requirements, scope and objectives
Make certain that clients’ needs are met as the project evolves
Help prepare project proposal, timeframes, schedules and budget
Monitor and track project progress and handle any issues that arise
Act as the point of contact and communicate project status adequately to all participants
Use project management tools to monitor working hours, budget, plans and money spend
Issue all appropriate legal paperwork
Report and escalate to management as needed
Create and maintain comprehensive project documentation, plans and reports
Skills and Qualifications:
1 year of experience in project management in a related field
Previous experience in cooperating with Project Managers for the delivery of projects
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office and of project management tools
BS/BA in a related field
PMP certification is an asset
Six Sigma (Green Belt or Better) certification an asset
We are looking for a responsible Project Coordinator who will run, administer and organize all project activities in cooperation with and under the leadership of the Director of Shared Services aiming at the flawless execution of all applicable projects.
Main Responsibilities:
Coordinating project schedules, resources, equipment and information
Liaising with clients to identify and define project requirements, scope and objectives
Ensuring that clients’ needs are met as the project evolves
Coordinate project management activities, resources, equipment and information
Liaise with clients to identify and define project requirements, scope and objectives
Make certain that clients’ needs are met as the project evolves
Help prepare project proposal, timeframes, schedules and budget
Monitor and track project progress and handle any issues that arise
Act as the point of contact and communicate project status adequately to all participants
Use project management tools to monitor working hours, budget, plans and money spend
Issue all appropriate legal paperwork
Report and escalate to management as needed
Create and maintain comprehensive project documentation, plans and reports
Skills and Qualifications:
1 year of experience in project management in a related field
Previous experience in cooperating with Project Managers for the delivery of projects
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office and of project management tools
BS/BA in a related field
PMP certification is an asset
Six Sigma (Green Belt or Better) certification an asset
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Contact Centre Trainer
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:
Facilitate product, application, process and sales skills training to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:
Post-secondary education and/or formal training in a related area is an asset
Minimum 1-year experience as a Trainer
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:
Facilitate product, application, process and sales skills training to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:
Post-secondary education and/or formal training in a related area is an asset
Minimum 1-year experience as a Trainer
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Team Leader
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As a Team Leader, you will be responsible for managing, coaching and developing a team of Customer Care Specialists handling inbound calls. You are a key resource for the delivery of sales targets and are on the front line ensuring that your team members have the product knowledge, sales techniques, and motivation to achieve these objectives.
YOU'LL ALSO:
Provide supervision, coaching, on-going training to all Customer Care Specialists on your program
Motivate the sales team and foster a positive work environment
Ensure that all agent needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You're a self-motivated individual with a strong desire to help others reach their potential. You are motivated by being the best and will work hard to get yourself to the top spot. Your strong communication skills and approachable personality make employees love working with you.
YOU ALSO HAVE:
Your high school diploma with relevant work experience
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Talent Acquisition Specialist
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? This just might be the perfect job for you.
We offer full-time employment with a competitive salary, bonus program and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
THE JOB:
Reporting to the Human Resources Manager, the Talent Acquisition Specialist will be responsible for full-cycle recruitment, with a focus on the timely sourcing and hiring of quality candidates through innovative recruitment strategies. You can do it all: from building relationships with local educational institutions to building a healthy talent pipeline to tracking and reporting on industry trends and other recruitment analytics. This will enable you, as a Talent Acquisition Specialist, to attract and retain the best and most effective talent that will uphold S&P Data's values and mission while ensuring we meet our business goals and, ultimately, deliver the best customer experience.
MAIN RESPONSIBILITIES:
Gains a thorough understanding of the market sector and develops recruitment strategies
Utilizes innovative and creative approaches to recruitment
Identifies opportunities for participation in job fairs, career fairs and other sourcing events
Ensures a constant applicant flow and keeps an active database for current and future positions
Ensures recruitment targets for program requirements are met
Screens resumes, conducts interviews, reference checks and prepares employment offers
Serves as primary scheduling contact for candidates and internal clients
Organizes times and schedules for candidate interviews
Manages job postings internally and externally
Maintains confidential files and data integrity
Contributes to team and corporate projects intended to improve processes and procedures
Assists with HR projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You have a proven track record of relationship building with both internal and external customers thanks to your ability to get along with diverse personalities in a tactful, mature and flexible manner. You easily establish credibility with your influencing, discernment and decision-making skills that support our preferences and priorities.
You will have 2 or more years of Talent Acquisition experience coupled with a Bachelor’s Degree in Human Resources or equivalent combination of education and experience
Certified Human Resources Professional (CHRP) an asset
Experience working in a contact center or in a dynamic organization is helpful
Knowledge of all applicable laws
Excellent administrative skills
Deep reasoning abilities and good judgment
Strong communication skills, written and verbal
Participative management style and an advocate of team concept
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? This just might be the perfect job for you.
We offer full-time employment with a competitive salary, bonus program and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
THE JOB:
Reporting to the Human Resources Manager, the Talent Acquisition Specialist will be responsible for full-cycle recruitment, with a focus on the timely sourcing and hiring of quality candidates through innovative recruitment strategies. You can do it all: from building relationships with local educational institutions to building a healthy talent pipeline to tracking and reporting on industry trends and other recruitment analytics. This will enable you, as a Talent Acquisition Specialist, to attract and retain the best and most effective talent that will uphold S&P Data's values and mission while ensuring we meet our business goals and, ultimately, deliver the best customer experience.
MAIN RESPONSIBILITIES:
Gains a thorough understanding of the market sector and develops recruitment strategies
Utilizes innovative and creative approaches to recruitment
Identifies opportunities for participation in job fairs, career fairs and other sourcing events
Ensures a constant applicant flow and keeps an active database for current and future positions
Ensures recruitment targets for program requirements are met
Screens resumes, conducts interviews, reference checks and prepares employment offers
Serves as primary scheduling contact for candidates and internal clients
Organizes times and schedules for candidate interviews
Manages job postings internally and externally
Maintains confidential files and data integrity
Contributes to team and corporate projects intended to improve processes and procedures
Assists with HR projects and other duties as requested or assigned
WHO WE'RE LOOKING FOR:
You have a proven track record of relationship building with both internal and external customers thanks to your ability to get along with diverse personalities in a tactful, mature and flexible manner. You easily establish credibility with your influencing, discernment and decision-making skills that support our preferences and priorities.
You will have 2 or more years of Talent Acquisition experience coupled with a Bachelor’s Degree in Human Resources or equivalent combination of education and experience
Certified Human Resources Professional (CHRP) an asset
Experience working in a contact center or in a dynamic organization is helpful
Knowledge of all applicable laws
Excellent administrative skills
Deep reasoning abilities and good judgment
Strong communication skills, written and verbal
Participative management style and an advocate of team concept
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Operations Manager
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.
Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.
Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Desktop Support Administrator
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are very excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s Newfoundland!
Do you like building things from the ground up? Are you motivated by seeing the fruits of your labour? Do you have some experience working in a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement. You'll have the first chance
THE JOB:
As Desktop Support Administrator, you will be responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, applications, and communications software. You'll be the face of IT at a site level while you:
Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)
Install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs
Provide problems solving services to site level network users in an efficient and timely manner
Maintain backup procedures and logs as per company and client standards
Complete workstation configuration and maintenance
Administer and maintain end user accounts, permissions and access rights to company resources
Responsible for moves, adds and changes to hardware and software as requested via our online ticketing system
Ability to read and interpret technical documents and procedure manuals and apply information provided within
Assist with projects and other duties as requested or assigned by leadership
WHO WE'RE LOOKING FOR:
You are a self-motivated individual who loves change and adapts easily to evolving expectations and mandates. You are the type of person people can rely on as you are always on time for work and ready to roll up your sleeves and work when it's required. You are known for having excellent communication skills and can easily understand and express needs.
Solid background in desktop hardware and software support
Proven track record of expertise in Microsoft Outlook, Windows 2003, and XP.
Deep understanding of networking infrastructure (LAN, WAN and VPN)
Excellent analytical and organizational skills with strict attention to detail
Mature and independent worker
Customer service oriented
Flexibility to work varying shifts or additional hours as instructed by business needs
Ability to meet deadlines and work in a rapidly changing environment
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are very excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s Newfoundland!
Do you like building things from the ground up? Are you motivated by seeing the fruits of your labour? Do you have some experience working in a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement. You'll have the first chance
THE JOB:
As Desktop Support Administrator, you will be responsible for providing first-line technical support to computer users experiencing difficulties with computer hardware, applications, and communications software. You'll be the face of IT at a site level while you:
Provide hardware and software support on employee systems (troubleshooting, email, network, software and peripheral equipment problems)
Install and operate a variety of software programs and to patch, upgrade or otherwise maintain existing software programs
Provide problems solving services to site level network users in an efficient and timely manner
Maintain backup procedures and logs as per company and client standards
Complete workstation configuration and maintenance
Administer and maintain end user accounts, permissions and access rights to company resources
Responsible for moves, adds and changes to hardware and software as requested via our online ticketing system
Ability to read and interpret technical documents and procedure manuals and apply information provided within
Assist with projects and other duties as requested or assigned by leadership
WHO WE'RE LOOKING FOR:
You are a self-motivated individual who loves change and adapts easily to evolving expectations and mandates. You are the type of person people can rely on as you are always on time for work and ready to roll up your sleeves and work when it's required. You are known for having excellent communication skills and can easily understand and express needs.
Solid background in desktop hardware and software support
Proven track record of expertise in Microsoft Outlook, Windows 2003, and XP.
Deep understanding of networking infrastructure (LAN, WAN and VPN)
Excellent analytical and organizational skills with strict attention to detail
Mature and independent worker
Customer service oriented
Flexibility to work varying shifts or additional hours as instructed by business needs
Ability to meet deadlines and work in a rapidly changing environment
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs
#SPD1
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Human Resources Manager
We are very excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Are you looking to grow your career as an HR Professional? Are you passionate about working with people and driving company culture? Are you comfortable leading a small team?
The Human Resources Manager may be the perfect role for you.
The Company:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
The Job:
Reporting to the Senior Director, Human Resources, the Human Resources Manager provides support to our Leaders, primarily based in the Saint John Office. Working in partnership with Team Leaders, Operations Managers, Site Director and the broader HR teams across North America, the Human Resources Manager ensures alignment of the business and HR strategies with a focus on recruiting, change management, rewards, labor relations, performance management and workforce planning.
Recommend changes to policies, procedures and programs for our organization as they relate to employees and labour standards
Actively provides advice, support and counsel to management and employees on all human resources issues, including labor relations and disciplinary actions and ensures that all actions taken are within legal requirements
Protect the interests of employees and the organization by upholding our Human Resources policies and governmental laws and regulations
Conduct full life cycle recruitment
Administers, implements, leads and consistently applies human resources policies/procedures within approved corporate objectives according to our established policy and legislation
Compiles and analyzes related data and information on people programs (i.e. succession and workforce planning, recruiting programs, etc.); assesses the environment and effectiveness of human resources initiatives and processes
Resolve and recommend labor relations practices necessary to establish a positive employer – employee relationship
Provide mentorship and assistance in performance management, discipline, absence management, retention and benefit administration
Facilitate the timely and effective processing of new hires, terminations, benefit changes transfers, etc
Who We're Looking For:
You have a proven track record of relationship building with both internal and external customers thanks to your ability to get along with diverse personalities in a tactful, mature and flexible manner. You easily establish credibility with your influencing, discernment and decision-making skills that support our preferences and priorities.
You will have 5 or more years of HR experience coupled with a Bachelor’s Degree in Human Resources or equivalent combination of education and experience
Experience working in a contact center or in a dynamic organization is helpful
Knowledge of all applicable laws Employment Standards and Occupational Health and Safety Act
Excellent administrative skills
Deep reasoning abilities and good judgment
Strong communication skills, written and verbal
Participative management style and an advocate of team concept
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as instructed by business needs
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
We are very excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Are you looking to grow your career as an HR Professional? Are you passionate about working with people and driving company culture? Are you comfortable leading a small team?
The Human Resources Manager may be the perfect role for you.
The Company:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
The Job:
Reporting to the Senior Director, Human Resources, the Human Resources Manager provides support to our Leaders, primarily based in the Saint John Office. Working in partnership with Team Leaders, Operations Managers, Site Director and the broader HR teams across North America, the Human Resources Manager ensures alignment of the business and HR strategies with a focus on recruiting, change management, rewards, labor relations, performance management and workforce planning.
Recommend changes to policies, procedures and programs for our organization as they relate to employees and labour standards
Actively provides advice, support and counsel to management and employees on all human resources issues, including labor relations and disciplinary actions and ensures that all actions taken are within legal requirements
Protect the interests of employees and the organization by upholding our Human Resources policies and governmental laws and regulations
Conduct full life cycle recruitment
Administers, implements, leads and consistently applies human resources policies/procedures within approved corporate objectives according to our established policy and legislation
Compiles and analyzes related data and information on people programs (i.e. succession and workforce planning, recruiting programs, etc.); assesses the environment and effectiveness of human resources initiatives and processes
Resolve and recommend labor relations practices necessary to establish a positive employer – employee relationship
Provide mentorship and assistance in performance management, discipline, absence management, retention and benefit administration
Facilitate the timely and effective processing of new hires, terminations, benefit changes transfers, etc
Who We're Looking For:
You have a proven track record of relationship building with both internal and external customers thanks to your ability to get along with diverse personalities in a tactful, mature and flexible manner. You easily establish credibility with your influencing, discernment and decision-making skills that support our preferences and priorities.
You will have 5 or more years of HR experience coupled with a Bachelor’s Degree in Human Resources or equivalent combination of education and experience
Experience working in a contact center or in a dynamic organization is helpful
Knowledge of all applicable laws Employment Standards and Occupational Health and Safety Act
Excellent administrative skills
Deep reasoning abilities and good judgment
Strong communication skills, written and verbal
Participative management style and an advocate of team concept
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as instructed by business needs
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
Saint John
Location
Saint John, New Brunswick
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Are you fired up by helping others reach success? Are you passionate about working with people and driving company culture? Do you have experience as a stellar Manager of Talent Acquisition? This just might be the perfect job for you.
We are currently looking for an outstanding Regional Recruitment Manager, Eastern Canada who is passionate about leading a best in class recruitment strategy to ensure continued growth of our business. The Regional Recruitment Manager, Eastern Canada is responsible for filling job requisitions for S&P Data Eastern Canada. The incumbent will work with the Recruitment Teams and Operations to ensure all hiring needs are fulfilled and reported on a daily basis back to the organization.
THE JOB:
Sets recruitment measurements and distributes the job vacancies across HR Recruiters.
Use market analysis data to keep current with job market trends and design initiatives/events that will provide S&P Data with a qualified candidate pool.
Responsible for the development of the recruitment team in Human Resources, develops successors and increases the value added by the team members. Lead, coach and mentor the Talent Acquisition team
Partner with, advise and coach Managers and others across the organization on recruitment best practices, employer brand initiatives, interview strategies, talent selection, candidate experience and more
Plan, develop and implement targeted recruitment strategies that are aligned to the business
Manage end-to-end technical and non-technical recruitment initiatives including hiring manager intake sessions, job postings, candidate sourcing, resume screening, phone interviews, scheduling, feedback solicitation, candidate communication, offer negotiation, onboarding and more
Foster a multi-channel approach towards candidate sourcing (i.e. creative & social sourcing, job fairs, direct sourcing etc.)
Build influential relationships and credibility with candidates, colleagues, hiring managers and executive team
Continually improve ATS systems & efficiencies
Reports recruitment activity and results in weekly Senior Management meeting
Assists with projects and other duties as requested or assigned
YOU:
Management experience of 5 or more years with 3 or more being in Talent Acquisition
5 years or more experience in Talent Acquisition
Multi Location an asset
Results oriented and courageous
Passionate about a career in Recruitment, interested in feedback & career development
A strong sense of ownership, curiosity, entrepreneurial spirit and business acumen
Strong experiences managing the end-to-end recruitment process for a high volume of recruitment shop
Creative sourcing/social sourcing skills
Excellent communication skills
Excellent negotiation skills
Social Media Knowledge
Exceptional problem solving, conflict resolution and listening skills
Strong time management skills
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Toronto
Location
Toronto, Ontario
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Our newly-renovated Toronto office is full of natural light and located in midtown Toronto, directly on the Yonge subway line,
Do you like to stay warm in the winter months? You won't even need to go outdoors once you've reached our stop.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
The Job:
As an Outbound Sales Representative, you will be calling customers who have recently made a decision to cancel services, and make them lucrative offers to bring them back. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality as you will be dealing with customer information and credit cards
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You are computer savvy and can easily use more than one application simultaneously.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14.25/hr
44 hours per week
We are open 7 days a week, and you would need to be available to work 5 days a week. Shift timings are between 8 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Our newly-renovated Toronto office is full of natural light and located in midtown Toronto, directly on the Yonge subway line,
Do you like to stay warm in the winter months? You won't even need to go outdoors once you've reached our stop.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and monthly performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
The Job:
As an Outbound Sales Representative, you will be calling customers who have recently made a decision to cancel services, and make them lucrative offers to bring them back. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance.
You'll Also:
Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality as you will be dealing with customer information and credit cards
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You are computer savvy and can easily use more than one application simultaneously.
It also helps if you have:
Experience in sales or a call centre environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
$14.25/hr
44 hours per week
We are open 7 days a week, and you would need to be available to work 5 days a week. Shift timings are between 8 AM and 12 AM Monday to Sunday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Business Unit
Saint John
Location
Saint John, New Brunswick
CUSTOMER SERVICE AND SALES ASSOCIATE
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage and paid training.
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Required education: Completed High school or GED
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
Hire/Start date: July 9th, 2018
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage and paid training.
Comprehensive Employee Benefit Plan including medical and vision care after 90 days of employment and Dental coverage after 6 months
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Required education: Completed High school or GED
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
Hire/Start date: July 9th, 2018
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Edmundston> Grand Falls, New Brunswick
Location
Grand Falls, New Brunswick
Bilingual Customer Care Specialist
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Edmundston
Location
Edmundston, New Brunswick
Bilingual Customer Care Specialist
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Director, Client Services
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Director, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:
Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
YOU:
You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Director, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:
Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
YOU:
You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Troy
Location
Troy, Michigan
Job Description
Position: Time Warner Cable Telesales Representative
Reports To: Team Leader
Full-Time Position:
Starting Salary: $12 hourly with bonus incentives
Summary of Duties:
Outbound Business to Business Sales Representative will engage in outbound sales, business development and marketing to new business leads.
Main Responsibilities:
Responds to requests from customers for information on products, equipment, services and billing
Achieves sales objectives by promoting and selling various product and service solutions
Strives to understand customer’s situation and recognized the customer’s needs
Ensures first call resolution by satisfying customer requests
Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.
Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Protects SP Data’s and client’s brand image
Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
Provides quality service that will exceed customer expectations
Navigates computerized system and accurately enters data
Properly recording the call disposition on the SP Data reporting system
Meets or exceeds business standards for quality and productivity
Verify sales if requested
Assists with projects and other duties as requested or assigned
Skills and Qualifications:
Minimum 1 year of proven sales experience
Minimum 1 year of business to business experience preferred
Sales experience in a technical field that is related to media (i.e. internet, cable, cellular, etc.)
Understanding of return on investment (ROI)
Score at or above national average on all pre-employment assessment tests.
Consultative sales experience preferably in the telecommunications industry
Exceptional written and verbal communication skills in the English language.
Must be highly organized and able to follow-through
Ability to navigate through several web applications simultaneously and enter data at 25 wpm
Successfully pass a criminal background check, drug screen, employment and education verification.
Must have high school diploma with relevant work experience
Experience in a call centre or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Personal Attributes:
Must be self-motivated
Must have good attendance and be prompt for work
Must have excellent verbal communication skills
High tolerance for a fast paced demanding environment
Position: Time Warner Cable Telesales Representative
Reports To: Team Leader
Full-Time Position:
Starting Salary: $12 hourly with bonus incentives
Summary of Duties:
Outbound Business to Business Sales Representative will engage in outbound sales, business development and marketing to new business leads.
Main Responsibilities:
Responds to requests from customers for information on products, equipment, services and billing
Achieves sales objectives by promoting and selling various product and service solutions
Strives to understand customer’s situation and recognized the customer’s needs
Ensures first call resolution by satisfying customer requests
Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.
Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Protects SP Data’s and client’s brand image
Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
Provides quality service that will exceed customer expectations
Navigates computerized system and accurately enters data
Properly recording the call disposition on the SP Data reporting system
Meets or exceeds business standards for quality and productivity
Verify sales if requested
Assists with projects and other duties as requested or assigned
Skills and Qualifications:
Minimum 1 year of proven sales experience
Minimum 1 year of business to business experience preferred
Sales experience in a technical field that is related to media (i.e. internet, cable, cellular, etc.)
Understanding of return on investment (ROI)
Score at or above national average on all pre-employment assessment tests.
Consultative sales experience preferably in the telecommunications industry
Exceptional written and verbal communication skills in the English language.
Must be highly organized and able to follow-through
Ability to navigate through several web applications simultaneously and enter data at 25 wpm
Successfully pass a criminal background check, drug screen, employment and education verification.
Must have high school diploma with relevant work experience
Experience in a call centre or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Personal Attributes:
Must be self-motivated
Must have good attendance and be prompt for work
Must have excellent verbal communication skills
High tolerance for a fast paced demanding environment