Page 2 of 2
Operations Manager
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business in Ontario Canada with a state of the art call center in Toronto, Ontario in the beautiful Davisville area!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.
Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business in Ontario Canada with a state of the art call center in Toronto, Ontario in the beautiful Davisville area!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.
Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Business Unit
Saint John, New Brunswick
Location
Saint John, New Brunswick
CUSTOMER SERVICE AND SALES ASSOCIATE
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
FULL TIME employment offering a competitive hourly wage and paid training.
Health/Dental/Vision Benefits
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Do you love connecting with people and resolving their problems? Are you passionate about making people smile?
Do you want to work in an environment with a fun company culture and lots of room for growth?
WE WANT YOU ON OUR TEAM!
WHAT WE OFFER YOU:
FULL TIME employment offering a competitive hourly wage and paid training.
Health/Dental/Vision Benefits
Financial incentives based on Attendance
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
YOUR ROLE:
We are building a team of fantastic care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI.
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you to select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
ABOUT US:
S&P Data is a leading North American Business Service Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
** WE WELCOME WALK-INS FOR INTERVIEW EVERY MONDAY TO FRIDAY FROM 9:00AM TO 5:00PM **
Just bring a copy of your resume with you to 120 McDonald Street (at the Loch Lomond Place), Saint John, NB
**Interested candidates must meet the “Availability” and be able to work “Full-Time” to be considered**
Be eligible for a $500 Sign-On Bonus!
REQUIREMENTS:
Availability: Able to work within the operating hours of 8:00AM-1:00AM, any day from Monday to Sunday.
Job Type: Can work full-time; 40-44 hours per week
**Can legally work full-time in Canada**
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across the US and Canada.
Our modern, state of the art offices are full of natural light and located at Rio Rancho city center.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
The Job:
As an Inbound Retention Associate, you receive calls from customers who have recently made a decision to cancel services, and make them lucrative offers to bring them back. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and incentives to reward sales performance.
You'll Also:
Strive to understand the customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality as you will be dealing with customer information and credit cards
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You are computer savvy and can easily use more than one application simultaneously. You must be able to work closing/evening shifts and weekends.
It also helps if you have:
Experience in sales or a call center environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
Base hourly rate of $11.00 paid bi-weekly
40 hours per week
Uncapped bonus potential paid bi-weekly
Must be available to work 5 days a week. Shift timings are between 11 AM and 9 PM Friday to Tuesday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all US legislative requirements. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 8 locations across the US and Canada.
Our modern, state of the art offices are full of natural light and located at Rio Rancho city center.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
We also:
Work hard to create a culture that gets people excited to wake up and come to work each day.
Provide you chances to dramatically increase your earning potential with uncapped bonus plans and performance incentives.
Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within - We recognize our employees by providing opportunities for training and advancement within the company.
The Job:
As an Inbound Retention Associate, you receive calls from customers who have recently made a decision to cancel services, and make them lucrative offers to bring them back. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and incentives to reward sales performance.
You'll Also:
Strive to understand the customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality as you will be dealing with customer information and credit cards
Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Who We're Looking For:
You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You are computer savvy and can easily use more than one application simultaneously. You must be able to work closing/evening shifts and weekends.
It also helps if you have:
Experience in sales or a call center environment
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as instructed by business needs
Solid computer skills and an aptitude for learning new software
The Details:
Base hourly rate of $11.00 paid bi-weekly
40 hours per week
Uncapped bonus potential paid bi-weekly
Must be available to work 5 days a week. Shift timings are between 11 AM and 9 PM Friday to Tuesday.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all US legislative requirements. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Business Unit
Rio Rancho
Location
Rio Rancho, New Mexico
Sales Associates Needed! Base + Uncapped Bonus Potential!
Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 8 locations in North America, we have offices in Cleveland, Albuquerque, Troy, San Diego and 3 locations in Canada. S&P Data employs over 2,500 Associates.
Opened in 2005, S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we AS A TEAM have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Job Description:
Customer Service and Sales Associate will engage in inbound and outbound sales, business development and marketing to new business leads.
What We Can Offer:
After 90 days, employees on average can earn in excess of $15.00 per hour with top-earning employees averaging $30.00 per hour and above with unlimited earning potential.
Comprehensive Employee Benefit Plan including Medical, Dental, and Vision care.
Employee awards and recognition program.
Fun, friendly, casual yet professional work environment.
Leadership Development Program. We prefer to promote our top talent.
Full-time employment. This is NOT a contract position.
Daily, weekly and monthly incentives.
Requirements:
All applicants must have 1 year of demonstrated sales experience such as in a call center or door to door.
Candidates with previous B-2-B sales experience will be given preferential consideration.
If you have previous experience in B2B sales, retail sales, inbound customer service, outbound customer service, door-to-door sales, restaurant or call center experience then you would be a great fit within our organization. This is a full-time position.
Job Type: Full-time
Required education:
High school or equivalent
Preferred experience:
Sales: 1 year
Call Center: 1 year
#SPD1
Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 8 locations in North America, we have offices in Cleveland, Albuquerque, Troy, San Diego and 3 locations in Canada. S&P Data employs over 2,500 Associates.
Opened in 2005, S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we AS A TEAM have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Job Description:
Customer Service and Sales Associate will engage in inbound and outbound sales, business development and marketing to new business leads.
What We Can Offer:
After 90 days, employees on average can earn in excess of $15.00 per hour with top-earning employees averaging $30.00 per hour and above with unlimited earning potential.
Comprehensive Employee Benefit Plan including Medical, Dental, and Vision care.
Employee awards and recognition program.
Fun, friendly, casual yet professional work environment.
Leadership Development Program. We prefer to promote our top talent.
Full-time employment. This is NOT a contract position.
Daily, weekly and monthly incentives.
Requirements:
All applicants must have 1 year of demonstrated sales experience such as in a call center or door to door.
Candidates with previous B-2-B sales experience will be given preferential consideration.
If you have previous experience in B2B sales, retail sales, inbound customer service, outbound customer service, door-to-door sales, restaurant or call center experience then you would be a great fit within our organization. This is a full-time position.
Job Type: Full-time
Required education:
High school or equivalent
Preferred experience:
Sales: 1 year
Call Center: 1 year
#SPD1
Business Unit
Hamilton
Location
Hamilton, Ontario
Our Location:
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Summary of Duties:
As a Full-Time Inbound Customer Care Specialist, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance. Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts including days, evenings, weekends and general holidays. Hours of work are subject to change as business needs evolve.
Main Responsibilities:
Proactively addresses customers’ needs for products/services and presents sale based on value to the customer
Achieves sales objectives by promoting and selling various product and service solutions by value-based selling to needs
Strives to understand customer’s situation and recognized the customer’s needs
Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
Provides quality service that will exceed customer expectations
Navigates computerized system and accurately enters data
Meets or exceeds business standards for quality and productivity
Verify sales as requested
Skills and Qualifications:
Minimum 1 years of sales experience
Consultative sales experience
Exceptional written and verbal communication skills in the English language.
High School Diploma
Ability to navigate through several web applications simultaneously and enter data at 50 wpm
Successfully pass a criminal background check, and employment and education verification.
Experience in a call center or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; conduct a phone call while listening and thinking about solutions to offer our customers while entering data
Required Skills should include:
Must be self-motivated and results orientated
Must have good attendance and be prompt for work
Must have excellent verbal communication skills
High tolerance for a fast-paced demanding environment
Quick fingers: Typing speed of 50 WPM and excellent command of the English language
Thrives under pressure and able to exceed sales targets
Internet user– Live on the internet and be able to sell to customers’ needs
The Details:
$14/HR plus uncapped commission
44 hours per week
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Summary of Duties:
As a Full-Time Inbound Customer Care Specialist, you will be receiving calls from existing customers to make sure all their services are running perfectly. In addition, you will also make sure that the customers are getting the best value for all their products and services. We offer unlimited commission and daily incentives to reward sales performance. Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts including days, evenings, weekends and general holidays. Hours of work are subject to change as business needs evolve.
Main Responsibilities:
Proactively addresses customers’ needs for products/services and presents sale based on value to the customer
Achieves sales objectives by promoting and selling various product and service solutions by value-based selling to needs
Strives to understand customer’s situation and recognized the customer’s needs
Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
Provides quality service that will exceed customer expectations
Navigates computerized system and accurately enters data
Meets or exceeds business standards for quality and productivity
Verify sales as requested
Skills and Qualifications:
Minimum 1 years of sales experience
Consultative sales experience
Exceptional written and verbal communication skills in the English language.
High School Diploma
Ability to navigate through several web applications simultaneously and enter data at 50 wpm
Successfully pass a criminal background check, and employment and education verification.
Experience in a call center or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; conduct a phone call while listening and thinking about solutions to offer our customers while entering data
Required Skills should include:
Must be self-motivated and results orientated
Must have good attendance and be prompt for work
Must have excellent verbal communication skills
High tolerance for a fast-paced demanding environment
Quick fingers: Typing speed of 50 WPM and excellent command of the English language
Thrives under pressure and able to exceed sales targets
Internet user– Live on the internet and be able to sell to customers’ needs
The Details:
$14/HR plus uncapped commission
44 hours per week
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
Toronto
Location
Toronto, Ontario
The Company:
S&P Data is a leading North American Contact Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
S&P Data is an excellent place to start your communications career because you’ll learn how to sell services and technology as well as customer service and upselling techniques. There are always opportunities to grow with the company as salary positions for our ever growing company is always in demand.
Required Availability: Sunday through Saturday - 7am-12am
Wage: Starting $14.00/hour + Bonus
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-Time: 40-44 hours per week (minimum 8 hour shifts)
Description:
Addressing the customers concerns/needs in a professional manner
Express understanding, patience, empathy working through the problem with the customer
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Provide quality service that will exceed expectations
Navigate through computerized system and accurately enter/track data
Maintaining a high level of confidentiality
Requirements:
Completion of Grade 12 and/or Post-Secondary Education
Ability to pass criminal record check
Strong understanding of internet technology
Ability to build customer relationships over the telephone
Strong written and verbal communications skills so you can express clear ideas to the customer
Ability to multi task simultaneously; listening and thinking about solutions to offer our customers
What We Offer:
Paid Training & Continuous Learning
Opportunity for Growth and Advancement
A chance to work with Top Fortune 500 Canadian Companies
Gain experience in a professional business work environment
Very convenient location#SPD1
The Company:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 12:00pm - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
Do you love talking to people? Are you revved up by a bit of friendly competition? This is the job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
Required Availability: Mon to Friday 12:00pm - 9:00 pm, Sat to Sun 10:00 am - 7:00 pm
Work Week: 5 days working, 2 days off
Wage: $14/hr + unlimited bonus + benefits
Location: Jackson Square - Downtown Hamilton
Training: Fully paid at $14/hr
Full-Time: 40-44 hours per week
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:
Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers.
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one-weekend shift
Maintain a high level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:
Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling.
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi-task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision-making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:
Ability to work as an advocate for the customer
High energy and passion for helping people
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Business Unit
Toronto
Location
Toronto, Ontario
We are looking for new inbound agents to join our Bilingual Customer Service team!!!
The Job: We are providing omni channel technical support/customer service to our client who operates a popular streaming movie/tv service that is available in Canada. You will help customers trouble shoot technical issues via inbound phone calls, outbound calls, social media and e-mail.
We: Represent Fortune 500 companies in their customer service and sales efforts. Put a big focus on mentoring and skilling up our employees so they are prepared to further their career when our company grows. Love to have fun and create an environment where you are encouraged to interact and enjoy getting to know your peers. Work hard to create a culture that makes people excited to get up and come to work each day. We are centrally located in mid-town Toronto with direct access to the subway. A commute without having to go outside!
You: Excellent English/French both verbal and written. Friendly, empathetic, understanding and patient. This role will encompass you to assist in trouble shooting technical support/customer service issues.
Available to work between 7AM and 12AM (midnight) 7 days a week.
The Skills & Personal Attributes:
Winning attitude!
Quick fingers with a typing speed of 50 WPM and excellent command of the English language
Social media savvy with an in depth knowledge of Facebook and Twitter.
Results oriented and is able to be self-motived
Ability to multi task and simultaneously conduct a phone call and email support.
Thrives under pressure and able to trouble shoot technical issues.
Internet user. Live on the internet and be able to sell to customer needs!
Enjoys TV and movies! Able to converse and create discovery questions to assist customers with retention and technical questions
Wage: $15.00/hr
Mandatory availability: Must be available from 7:00am-12:00am Monday-Sunday
Work Week: 5 days working 2 days off
Full-Time: 40-44 hours per week
Employee Parking: Unavailable
Location: Toronto (Yonge & Davisville)
Bilingual: English/French both written and spoken
Preferred type of French: Quebec/Acadian
***All interested applicants must meet the "Mandatory availability", be able to work "Full-time" and be “Bilingual” in order to be considered***
#SPD1
#SPD1
The Job: We are providing omni channel technical support/customer service to our client who operates a popular streaming movie/tv service that is available in Canada. You will help customers trouble shoot technical issues via inbound phone calls, outbound calls, social media and e-mail.
We: Represent Fortune 500 companies in their customer service and sales efforts. Put a big focus on mentoring and skilling up our employees so they are prepared to further their career when our company grows. Love to have fun and create an environment where you are encouraged to interact and enjoy getting to know your peers. Work hard to create a culture that makes people excited to get up and come to work each day. We are centrally located in mid-town Toronto with direct access to the subway. A commute without having to go outside!
You: Excellent English/French both verbal and written. Friendly, empathetic, understanding and patient. This role will encompass you to assist in trouble shooting technical support/customer service issues.
Available to work between 7AM and 12AM (midnight) 7 days a week.
The Skills & Personal Attributes:
Winning attitude!
Quick fingers with a typing speed of 50 WPM and excellent command of the English language
Social media savvy with an in depth knowledge of Facebook and Twitter.
Results oriented and is able to be self-motived
Ability to multi task and simultaneously conduct a phone call and email support.
Thrives under pressure and able to trouble shoot technical issues.
Internet user. Live on the internet and be able to sell to customer needs!
Enjoys TV and movies! Able to converse and create discovery questions to assist customers with retention and technical questions
Wage: $15.00/hr
Mandatory availability: Must be available from 7:00am-12:00am Monday-Sunday
Work Week: 5 days working 2 days off
Full-Time: 40-44 hours per week
Employee Parking: Unavailable
Location: Toronto (Yonge & Davisville)
Bilingual: English/French both written and spoken
Preferred type of French: Quebec/Acadian
***All interested applicants must meet the "Mandatory availability", be able to work "Full-time" and be “Bilingual” in order to be considered***
#SPD1
#SPD1
Business Unit
Edmundston
Location
Edmundston, New Brunswick
Nous sommes heureux d’installer un nouveau programme bilingue de service à la clientèle à Edmundston au Nouveau-Brunswick. Grâce à cet agrandissement de notre entreprise, nous recherchons 300 Spécialistes exceptionnels de services à la clientèle.
Vous aimez le contact avec les gens et résoudre leurs problèmes ? Avez-vous la passion de faire sourire les gens ? Souhaitez-vous travailler dans un environnement avec une culture d'entreprise sympathique et beaucoup de potentiel de croissance ?
Alors, nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Vous aimez le contact avec les gens et résoudre leurs problèmes ? Avez-vous la passion de faire sourire les gens ? Souhaitez-vous travailler dans un environnement avec une culture d'entreprise sympathique et beaucoup de potentiel de croissance ?
Alors, nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Business Unit
2 Business Units
Location
2 Locations
NOUVEAU *** 14,50$/heure salaire de base, Spécialiste Bilingue du Service à la Clientèle + Bonis sur la performance ++++
Nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
#SPD1
Nous vous voulons pour notre équipe.
À PROPOS DE NOUS :
S&P Data est un Centre de Services aux Entreprises leader en Amérique du Nord avec un environnement de travail de pointe. En activité depuis 2004, nous sommes fiers d'offrir des possibilités d'emploi dans 8 sites au Canada et aux États-Unis. Nous recherchons actuellement des employés exceptionnels qui ont la passion d’assurer ce qui se fait de mieux en matière de services et produits à leurs clients.
Nous nous tenons les uns les autres responsables de notre Charte de l'employé :
Notre entreprise...
Encourage la collaboration et le partage d'idées
Communique clairement et honnêtement à tous les niveaux de l'organisation
Fournit des occasions de développement personnel, de carrière et de formation continue
Vos dirigeants….
Donnent l'exemple et vous soutiennent et vous encouragent à accomplir
Participent à votre développement continu en fournissant des observations régulières et constructives
Vous respectent, soutiennent et prennent soin de vous
Vous…
Êtes le cœur et la base de notre entreprise
Vous engagez à faire de votre mieux en étant fiers de votre travail
Respectez nos clients, collaborateurs et dirigeants
VOTRE RÔLE :
Nous construisons une équipe bilingue fantastique de spécialistes à la clientèle qui répondront aux appels de nos clients Fortune 500 et les aideront quant à leurs besoins de service à la clientèle. Vous allez utiliser votre écoute, votre capacité de résolution des problèmes et de prise de décisions avec l'objectif de fournir une résolution d'appel pour chaque appel.
Vous êtes bilingue en Français et Anglais
Vous êtes positif et optimiste avec de solides compétences en communication pour aider à fournir aux clients une expérience exceptionnelle lorsqu'ils font appel à notre client.
Vos excellentes compétences en communication écrite et orale vous aident à comprendre rapidement le client et vous savez qu’un excellent service à la clientèle exige une grande compassion et une écoute attentive.
Vous possédez une connaissance approfondie des ordinateurs et la capacité d'apprendre et d’assimiler de nouveaux logiciels en utilisant de multiples plates-formes à la fois (Courriel, Internet, navigation et gestion de fichiers Windows).
Vous vous identifiez à diverses personnalités et groupes d'âge et développez rapidement des relations avec les clients de sorte que la vente soit facilitée
Vous êtes en mesure d'effectuer plusieurs tâches en même temps ; d’écouter et de réfléchir sur des solutions à offrir à nos clients tout en saisissant les données
Vous avez des capacités de prise de décisions précises et efficaces qui vous permettent de choisir parmi une variété de solutions possibles pour le client
Si vous avez de l'expérience en service à la clientèle, ventes au détail, service à la clientèle entrant et sortant, vente porte-à-porte ou centre d'appel, alors vous pourriez avoir votre place au sein de notre organisation.
CE QUE NOUS VOUS OFFRONS :
Emploi à temps plein offrant un salaire compétitif, une formation rémunérée, et un ensemble complet d'avantages sociaux, comprenant soins médicaux, dentaires et de la vue,
Plan basé sur le rendement – potentiel de primes non plafonnées et incitations des employés au rendement mensuel.
Programme de Prix et Reconnaissance des employés pour récompenser votre travail acharné et votre haute performance
Environnement de travail décontracté, convivial et sympathique avec un comité social actif qui rend les choses intéressantes
Formation continue y compris encadrement des ventes et potentiel pour le développement de fonction de dirigeant si votre objectif est de gravir les échelons
Possibilités de promotion - Nous aimons promouvoir de l'intérieur. Vous aurez la chance de présenter votre candidature en interne pour des rôles de direction lorsque celles-ci se présentent.
INTÉGRATION ET CHANCES D’ACCÈS ÉGALES EN MATIÈRE D’EMPLOI
S&P Data est un employeur offrant des chances égales. De plus, S&P s'engage à fournir des aménagements pour les candidats sur demande à tout stade du processus de recrutement conformément à toutes les exigences légales partout au Nouveau-Brunswick. Veuillez nous faire savoir si vous avez besoin d'un aménagement en raison d'un handicap à n'importe quel moment du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
#SPD1
Business Unit
2 Business Units
Location
2 Locations
NEW 14,50$/hour base salary for Bilinguals + Performance Bonus +++
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
#SPD1
Business Unit
Edmundston
Location
Edmundston, New Brunswick
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
Edmundston> Grand Falls, New Brunswick
Location
Grand Falls, New Brunswick
We are excited to be bringing a new bilingual customer care program to Edmundston, New Brunswick. Thanks to this exciting growth, we're searching for 200 exceptional bilingual Care Specialists.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?
We want you on our team.
ABOUT US:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
YOUR ROLE:
We are building a team of fantastic bilingual care specialists who will answer the calls of our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.
You are bilingual in French and English
You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit within our organization.
WHAT WE OFFER YOU:
Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical and vision care after 90 days at %80 coverage and dental coverage after 6 months
Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
Employee awards and recognitions program to reward your hard work and high performance
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Summary of Duties::
Commercial Business to Business Care Representative will engage in inbound and outbound customer care calls, business development and marketing to existing and business leads.
Main Responsibilities:
· Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
· Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
· Maintain exceptional performance standards in customer satisfaction and closing customer leads
· Maintain open communication with management and other team members
· Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
· Proactively responds to leads sent from AT&T for information on products and services
· Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI
· Ensures first call resolution by satisfying customer requests
· Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner
· Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
· Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
· Protects brand image
· Navigates computerized system and accurately enters data
· Properly recording the call disposition
· Meets or exceeds business standards for quality and productivity
· Assists with projects and other duties as requested or assigned
Skills and Qualifications:
· Minimum 2 years of customer service experience
· Minimum 1 year of business to business experience preferred but not required
· Front of House Restaurant Sales experience or Mortgage Broker experience may also be considered in lieu of business sales experience
· Prior call center experience preferred
· Exceptional written and verbal communication skills in the English language
· Must be highly organized and able to follow-through
· Ability to navigate through several web applications simultaneously and enter data at 25 wpm
· Successfully pass a criminal background check, drug screen, and employment and education verification
Must have high school diploma with relevant work experience
Experience in an outbound call center or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Strong time management skills
Personal Attributes:
· Highly personable, outgoing and positive team member
· Ability to adhere to strict compliance policies
· Comfortable interacting with consumers daily and following up sales leads
· Must be self-motivated
· Must have good attendance and be prompt for work
· Must have excellent verbal communication skills
· High tolerance for a fast paced demanding environment
Commercial Business to Business Care Representative will engage in inbound and outbound customer care calls, business development and marketing to existing and business leads.
Main Responsibilities:
· Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
· Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
· Maintain exceptional performance standards in customer satisfaction and closing customer leads
· Maintain open communication with management and other team members
· Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
· Proactively responds to leads sent from AT&T for information on products and services
· Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI
· Ensures first call resolution by satisfying customer requests
· Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner
· Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
· Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
· Protects brand image
· Navigates computerized system and accurately enters data
· Properly recording the call disposition
· Meets or exceeds business standards for quality and productivity
· Assists with projects and other duties as requested or assigned
Skills and Qualifications:
· Minimum 2 years of customer service experience
· Minimum 1 year of business to business experience preferred but not required
· Front of House Restaurant Sales experience or Mortgage Broker experience may also be considered in lieu of business sales experience
· Prior call center experience preferred
· Exceptional written and verbal communication skills in the English language
· Must be highly organized and able to follow-through
· Ability to navigate through several web applications simultaneously and enter data at 25 wpm
· Successfully pass a criminal background check, drug screen, and employment and education verification
Must have high school diploma with relevant work experience
Experience in an outbound call center or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Strong time management skills
Personal Attributes:
· Highly personable, outgoing and positive team member
· Ability to adhere to strict compliance policies
· Comfortable interacting with consumers daily and following up sales leads
· Must be self-motivated
· Must have good attendance and be prompt for work
· Must have excellent verbal communication skills
· High tolerance for a fast paced demanding environment
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Operations Manager
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.
Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
THE COMPANY:
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 company as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 8 locations across Canada and the USA.
We are excited to be growing our business into Eastern Canada with our brand-new call center in St. John’s, Newfoundland!
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience working in a leadership role within a call center environment? This just might be the perfect job for you.
We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:
Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
As Operations Manager, you will be responsible for managing the day to day operations of your program(s). This role balances people and client management with a focus on employee engagement and development to help you exceed client expectations. You will manage the quality of service delivered to ensure the company satisfies client SLA requirements, call and work flows, reporting, performance metrics, performance feedback, service improvements and cost containment.
Work closely with the Site Director and SVP, Operations to set specific performance requirements for the Telemarketing program
Ensure revenue forecasts are obtained and or exceeded
Review and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement
Mentor and guide Team Leads and other support staff to deliver against those goals
Report on Key Performance Indicators to the SVP of Operations and Senior Management team
Support the development of system/process enhancements to improve operational productivity and efficiency
Ensure all process documentation is updated regularly with any changes
Determine employee job standards and performance expectations
Make recommendations for improvements in program performance
Ensure the delivery of excellent service to clients
Assist with projects and other duties as requested or assigned
Manage the overall profitability of program
Take on any individual company assigned projects as required
WHO WE'RE LOOKING FOR:
You are a results-focused and people-oriented person with good reasoning abilities. You are slightly competitive by nature- with others or yourself, and are motivated by being best in class. You easily motivate people with your inspiring nature and strong coaching ability and are able to pass these qualities onto other leaders who report to you.
3+ years’ experience in a leadership role
Experience designing incentives, establishing sales goals and managing call center productivity according to metrics and revenue targets
Committed to tightly managing daily sales goals and handling client escalations
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Strong communication skills, written and verbal.
Exceptional problem solving, conflict resolution and listening skills
Flexibility to work hours as instructed by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#SPD1
Director, Client Services
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Manager, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:
Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
YOU:
You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
THE COMPANY:
S&P Data is a leading North American Business Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Do you like building relationships? Are you fired up by helping organizations reach success? Do you have experience in a leadership role within a call centre? This just might be the perfect job for you.
We are currently looking for an outstanding Manager, Client Services who is passionate about providing a personalized level of service to clients and establishing a relationship of trust while ensuring client satisfaction.
THE JOB:
Manage client relationship of assigned programs
Resolve concerns with respect client accounts
Responsible for handling inbound and outbound written and verbal communications
Analyze and interpret information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures
Recommend improvements to service quality and work processes where applicable
Keep current with market trends
Contribute to the overall growth and development of the assigned program
Assist with projects and other duties as requested or assigned
YOU:
You have a post-secondary education
You have previous experience managing clients while working in a call centre environment
Ability to communicate and comprehend industry terminology
Strong reading and mathematical skills
Computer literate: conversant with Microsoft Office and Lotus Notes software
Commitment to value added service excellence
Team player with flexibility to work additional hours as dictated by business needs
Results-focused and supportive leadership style
Strong multitasking, prioritization, conflict resolution and analytical skills
Good reasoning abilities and sound judgment.
Proven influencing, judgment and decision-making skills
Develop relationships easily and know how to talk to people in a way that builds connection.
Express yourself and your ideas with your strong written and verbal English communications
Listen attentively when others are speaking, understanding the information directly presented and empathizing with the emotion behind the words.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Business Unit
St John's, Newfoundland
Location
St. John's, Newfoundland & Labrador
Position Internally known as Workforce Managment/ Real Time Analyst – St. John’s
Main Responsibilities:
Monitor all supported queues/agents on a real-time basis, and work with front-line operations management to ensure resources are productive
Take ownership for service levels by working with Operations Management team to resolve issues
Provide real-time reports to Operations Management team on service level and resource-related issues
Central point of contact for reporting/escalating productivity issues
Respond to incoming calls and email inquiries, change requests, and escalations
All other duties as assigned or required by contact center leadership team
Skills and Qualifications:
Ideally 2-4 years contact centre experience
1-2 years in a Workforce Management or Real-Time Analyst role would be an asset
A strong understanding and working experience with contact centre scheduling and monitoring software
TeleOpti and Avaya CMS experience would be an asset
Clear understanding of definitions related to metrics used in contact centre reporting, and the factors that influence their results
Proven ability to proactively coordinate with team members to deliver team objectives
Strong organizational and priority setting skills
Able to meet aggressive deadlines with multiple priorities and minimal supervision
Strong PC knowledge including advanced use of Microsoft Office suite, especially Excel
Excellent communication skills with the proven ability to initiate and cultivate positive working relationships with other functional units
ABOUT US:
S&P Data is a leading North American Contact Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development, and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers, and leaders
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Main Responsibilities:
Monitor all supported queues/agents on a real-time basis, and work with front-line operations management to ensure resources are productive
Take ownership for service levels by working with Operations Management team to resolve issues
Provide real-time reports to Operations Management team on service level and resource-related issues
Central point of contact for reporting/escalating productivity issues
Respond to incoming calls and email inquiries, change requests, and escalations
All other duties as assigned or required by contact center leadership team
Skills and Qualifications:
Ideally 2-4 years contact centre experience
1-2 years in a Workforce Management or Real-Time Analyst role would be an asset
A strong understanding and working experience with contact centre scheduling and monitoring software
TeleOpti and Avaya CMS experience would be an asset
Clear understanding of definitions related to metrics used in contact centre reporting, and the factors that influence their results
Proven ability to proactively coordinate with team members to deliver team objectives
Strong organizational and priority setting skills
Able to meet aggressive deadlines with multiple priorities and minimal supervision
Strong PC knowledge including advanced use of Microsoft Office suite, especially Excel
Excellent communication skills with the proven ability to initiate and cultivate positive working relationships with other functional units
ABOUT US:
S&P Data is a leading North American Contact Centre with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development, and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers, and leaders
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Newfoundland. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Thanks to our organizations exciting growth, we're searching for a Payroll Administrator!
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
The Payroll Administrator is responsible for calculating, entering and ensuring accuracy of all payroll files for the site along with:
Validate all payroll hours sent by Operations including exceptions
Ensure all employees have signed off on their hours every day/week/pay period
Ensure bonuses are accurate and that all employees who are eligible to receive a bonus are on the bonus file
Maintain documentation and files for all relevant payroll data/processes
Participate in key projects to drive process improvements in the payroll function
Support system and interface changes and execute testing strategies to ensure high quality
Ensure accuracy, timeliness and responsiveness in the payroll function
Assists with projects and other duties as requested or assigned
Skills and Experience: 1-2 years of proven Payroll Adminsitration experience - Call Center experience is a plus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 8:00 a.m. through 6:00 p.m., Monday through Friday
Benefits:
50% premium of medical benefits paid
Eligible for 5 sick days upon employment plus earn up to 2 weeks of vacation within your first year
Full health benefits (medical, dental and vision) through UHC and ancillary plans through Aflac (STD, Critical Illness, Hospitalization and off-the-job Accident protection)
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Michigan. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
We hold each other accountable to our Employee Charter:
Our Company...
Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning
Your leaders….
Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You…
Are the foundation and backbone of our company
Commit to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders
Your role:
The Payroll Administrator is responsible for calculating, entering and ensuring accuracy of all payroll files for the site along with:
Validate all payroll hours sent by Operations including exceptions
Ensure all employees have signed off on their hours every day/week/pay period
Ensure bonuses are accurate and that all employees who are eligible to receive a bonus are on the bonus file
Maintain documentation and files for all relevant payroll data/processes
Participate in key projects to drive process improvements in the payroll function
Support system and interface changes and execute testing strategies to ensure high quality
Ensure accuracy, timeliness and responsiveness in the payroll function
Assists with projects and other duties as requested or assigned
Skills and Experience: 1-2 years of proven Payroll Adminsitration experience - Call Center experience is a plus
Shift Hours: Candidate must be able to work flexible shift within hours of operation 8:00 a.m. through 6:00 p.m., Monday through Friday
Benefits:
50% premium of medical benefits paid
Eligible for 5 sick days upon employment plus earn up to 2 weeks of vacation within your first year
Full health benefits (medical, dental and vision) through UHC and ancillary plans through Aflac (STD, Critical Illness, Hospitalization and off-the-job Accident protection)
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Michigan. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.