S&P Data has established itself as an outsourcer that can be trusted to deliver top notch performance in both sales and service channels. It is focused on providing technology, human capital and operational expertise which has been developed and nurtured over more than two decades in the Customer Relationship Management business.
S&P Data has serviced many top brands across multiple industries from major financial institutions, to top telecommunication brands and international distributors.
S&P Data is an excellent place to start because you’ll learn how to sell services and technology. We’re also a tremendous company to build a career in the exciting, rapidly growing contact centre space.
Required Availability: Mon to Friday 10:00 am - 11:00 pm, Sat to Sun 10:00 am - 8:00 pm
Work Week: 5 days working, 2 days off
Wage: $15.00/hr + unlimited bonus + benefits
Location: Toronto (Yonge & Davisville)
Training: Fully paid at hourly wage
Full-Time: 40-44 hours per week
Ability to communicate in Spanish is required.
***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***
Main Responsibilities:

Must have the ability to simultaneously navigate and update multiple online tools and applications.
Meet or exceed all performance metric goals for the program
Resolve customer issues within established guidelines and policies to save customers. 
Ability to balance customer service skills with sales.
Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes. Sources of communication can be but are not limited to team huddles, sales briefs, and training.
Must be willing to work either days or evenings, and available for at least one weekend shift
Maintain a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Provides quality service that will exceed customer expectations
Skills and Qualifications:

Minimum 1 year of proven outbound sales experience (within the past 2 years) with consultative sales involve meeting sales quotas, understanding a selling cycle/process, earning commissions/bonuses, and upselling. 
Sales experience in internet, cable, wireless, etc.
Exceptional written and verbal communication skills.
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills 
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Required Skills should include:

Ability to work as an advocate for the customer
High energy and passion for helping people
Enthusiasm for Sprint products/services
Influential/sales skills
Assertiveness/confidence
Ability to overcome objections
Problem solving/critical thinking
Adaptive
Excels in a fast-paced environment/multi-tasking skills
Results-oriented
#SPD1

Sales Team Leader
The Company:
S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we're proud to be providing employment opportunities in 6 locations across the USA and Canada including Cleveland, Troy, and Albuquerque. There are many internal growth opportunities as we prefer to promote from within!
The Job:
The Team Leader is responsible for managing, coaching and developing a team of Telesales Representatives handling inbound or outbound calls.  The Team Leader is a key resource for the delivery of sales targets and must ensure that their team members have the product knowledge and/or sales techniques to achieve these objectives.
The Duties:

Provides supervision, coaches, trains, schedules, monitors activities, and participates in performance assessment of sales staff;
Development to team members to meet/exceed objectives and targets in sales, productivity, revenue and quality standards
Motivates sales team and fosters positive work environment
Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Analyzes sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Ensure delivery of quality of service through call monitoring and complaint resolution
Coaching and mentoring of team
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Coach and mentor Team Captain
Appropriately addressing human resource issues, such as attendance, interpersonal conflicts in the workplace and consults with Call Centre and HR Manager for guidance
Participate and/or lead in internal/client calibration sessions
Provide recommendations for improvement of processes and procedures
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly and yearly statistics and KPI’s
Assist management with development of program and team goals
Assist with other duties, e.g. dialing, quality assurance when required
Assist with projects and other duties as requested or assigned
The TL is responsible for 100% compliance to DTV Picture of Excellence (POE) requirements
Responsible for one hour of phone duty weekly
Monthly Development Plans must follow POE guidelines and be completed by the 10th of every month.
Must ensure that their WILO under POE is used daily and that they are compliant to the requirements.
Skills for Success:

One to two years of experience in a sales driven call center environment with progressive responsibilities.
Must have high school diploma with relevant work experience
Post-secondary education is an asset
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
What we offer:
We are a mid-sized company with a very flat organizational structure- you'll have direct access to the "big wigs" in the company. There are many chances for exposure to new ideas and departments which means you'll get various opportunities to upskill. We love to promote from within and work hard to prepare high potential employees with the skills they need to succeed.

Two weeks of in-class training plus ample support as you transition into production
Ongoing training including sales coaching and the potential for leadership development for those with goals to move up the ladder
A ton of opportunity for mentorship to prepare you for career advancement as the company grows
Major medical, dental and vision benefits
Paid vacation and sick time
Discounted satellite television services 
Equal Employment Opportunity/Affirmative Action Program
As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.
This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.
Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.
Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.

Sexual Harassment Policy
Disabled Veterans/Veterans of the Vietnam Era
Drug Free Workplace
Family and Medical Leave Act
Americans with Disabilities Act
Immigration Reform and Control Act
Polygraph Protection Act

Job Safety and Health Protection Act (OSHA)
Fair Labor Standards Act (FLSA)
Ohio Bureau of Worker’s Compensation (OBWC)