Overview 
 
At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
 
S&P Data is currently seeking Inbound Technical Customer Service Associates.  As a customer service associate you are responsible for providing a positive interaction with our customers.  Our service associates respond to a variety of calls concerning technical issues, billing, and customer inquiries.  Other responsibilities including resolving your customers concerns, providing additional solutions and ensuring a timely completion of the interaction.  A successful candidate is someone that is able to work in a fast paced and results driven environment, the ability to build quick connections with customers and provide a positive experience through professional communication.
 
  Our Ideal Customer Service Associate has: 
 

1 year call center experience
1 year customer service experience
Strong written and verbal communication
Excellent attention to detail and active listening skills
Experience in Microsoft tools such as MS TEAMS and office 365
Ability to work from home in a quiet space, free from distraction
Be able to connect directly to the modem through an ethernet cable.
Available to work between the hours of 10am and 1:30 am EST and every weekend
High school diploma or equivalent
 
What S&P Data Offers:
 

Access and discounts to some amazing client brands
Paid training and the opportunity to advance
Health, Dental and Medical Benefits
Competitive base salary with bonus earning up to an extra $2 per hour.
 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Are you passionate about sales and driven to provide the right product that fits the customers needs? Come to S&P Data Digital and use your super-powers to uncover customer needs and Sell them the perfect products and services.
Who we are:
S&P Data provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
What WE offer YOU.
➤ Base wage $16.75 per hour + uncapped Commission
➤ Location: Work From Home (equiptment is provided by us)  
➤Bonuses additional financial Incentives/Prizes on a per sale basis
➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤Room for GROWTH Potential: We encourage our Agents to grow and seek out higher level positions. 
➤ Fully PAID training- Online Classroom Zoom style/engaging environment- with great support.
You’re typical day at work:
As a Sales Associate, you will ensure that the customers are getting the best value for all their products and services. 

Strive to understand customer’s situation and recognize the customer’s needs
Upsell products and service that fits with the customers’ needs and will exceed customer expectations
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Excellent listening, verbal, and written communication skills
Solid computer skills and an aptitude for learning new software
Previous customer service experience is required
Sales Experience is an asset
Important Details:

Work From Home Position with equiptment provided by us. 
Hours of Operations Monday to Friday 12PM- 9 PM EST and Saturday - Sunday 10am - 6pm EST (Only 5 days/week or 40 - 44hours per week un capped overtime)
Base wage $16.75/hour + Bonus Uncapped Commission per sale
Immediate start dates 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario and Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

The Company:
We are S&P Data and we like to shake things up and DISRUPT the market.  We embrace a team of ENTREPRENUERS that think outside the box and challenge the status quo.  We work hard and encourage INNOVATIVE ideas.  We are the customer service SIDE KICK to our partners, and we provide support for some of the industry leaders in telcom, finance, technology and security.
The Job:
As an on-site Inbound Customer Service Representative, you will interact with customers regarding their services. Responding to billing, general customer service questions and troubleshooting.
What we offer:

Three weeks of in-class training plus ample support as you transition into production
$13.50 per hour (after you complete 30 days) $12.00 per hour to start
$500 Bonus paid out after 30 days provided you work your scheduled shifts.
Ongoing training including sales coaching and the potential for leadership development for those with goals to move up the ladder
A ton of opportunity for mentorship to prepare you for career advancement as the company grows
A safe environment that works hard to protect staff through sanitization stations, temperature checks and distanced workspace. Mask are required upon entry of our building and in all common spaces for those who have not been FULLY vaccinated.
The Duties:

Answering incoming calls, providing troubleshooting support and account questions
Develop relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution
Do you have experience working in a business to business sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment?
We want you on our team.
Skills for Success:

Exceptional verbal and written communication skills allowing you to communicate ideas in a clear and concise manner
Ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
Deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time
You solve problems using past experiences and your creative brain to craft solutions that makes sense for our client and the customer
Are self-motivated and able to complete multiple tasks at a time with ease
Willingness and desire to receive coaching and mentorship
Click below to check us out:
INSTAGRAM!   |   TWITTER!  |    FACEBOOK!
 
Equal Employment Opportunity/Affirmative Action Program
As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.
This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.
Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.
Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.
Affirmative Action Program/Equal Employment opportunity

Sexual Harassment Policy
Disabled Veterans/Veterans of the Vietnam Era
Drug Free Workplace
Family and Medical Leave Act
Americans with Disabilities Act
Immigration Reform and Control Act
Polygraph Protection Act

Job Safety and Health Protection Act (OSHA)
Fair Labor Standards Act (FLSA)
Ohio Bureau of Worker’s Compensation (OBWC)
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Are you passionate about sales and driven to provide the right product that fits the customers needs? Come to S&P Data Digital and use your super-powers to uncover customer needs and Sell them the perfect products and services.
Who we are:
S&P Data provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
What WE offer YOU.
➤ Base wage $16.75 per hour + uncapped Commission
➤ Location: Work From Home (equiptment is provided by us)  
➤Bonuses additional financial Incentives/Prizes on a per sale basis
➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤Room for GROWTH Potential: We encourage our Agents to grow and seek out higher level positions. 
➤ Fully PAID training- Online Classroom Zoom style/engaging environment- with great support.
You’re typical day at work:
As a Sales Associate, you will ensure that the customers are getting the best value for all their products and services. 

Strive to understand customer’s situation and recognize the customer’s needs
Upsell products and service that fits with the customers’ needs and will exceed customer expectations
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Excellent listening, verbal, and written communication skills
Solid computer skills and an aptitude for learning new software
Previous customer service experience is required
Sales Experience is an asset
Important Details:

Work From Home Position with equiptment provided by us. 
Hours of Operations Monday to Friday 12PM- 9 PM EST and Saturday - Sunday 10am - 6pm EST (Only 5 days/week or 40 - 44hours per week un capped overtime)
Base wage $16.75/hour + Bonus Uncapped Commission per sale
Immediate start dates 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario and Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Are you passionate about sales and driven to provide the right product that fits the customers needs? Come to S&P Data Digital and use your super-powers to uncover customer needs and Sell them the perfect products and services.
Who we are:
S&P Data provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
What WE offer YOU.
➤ Base wage $16.75 per hour + uncapped Commission
➤ Location: Work From Home (equiptment is provided by us)  
➤Bonuses additional financial Incentives/Prizes on a per sale basis
➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤Room for GROWTH Potential: We encourage our Agents to grow and seek out higher level positions. 
➤ Fully PAID training- Online Classroom Zoom style/engaging environment- with great support.
You’re typical day at work:
As a Sales Associate, you will ensure that the customers are getting the best value for all their products and services. 

Strive to understand customer’s situation and recognize the customer’s needs
Upsell products and service that fits with the customers’ needs and will exceed customer expectations
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Excellent listening, verbal, and written communication skills
Solid computer skills and an aptitude for learning new software
Previous customer service experience is required
Sales Experience is an asset
Important Details:

Work From Home Position with equiptment provided by us. 
Hours of Operations Monday to Friday 1:30PM- 10:30 PM and Saturday - Sunday 11:30am - 7:30pm (Only 5 days/week or 40 - 44hours per week un capped overtime)
Base wage $16.75/hour + Bonus Uncapped Commission per sale
Immediate start dates 
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario and Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

The Company:
We are S&P we like to shake things up and DISRUPT the market.  We embrace a team of ENTREPRENEURS that think outside the box and challenge the status quo.  We work hard and encourage INNOVATIVE ideas.  We are the customer service SIDEKICK to our partners, and we provide support for some of the industry leaders in telecom, finance, technology, and security.

Three weeks of in-class paid training plus ample support as you transition into production
$12.00 per hour plus uncapped bonus. Our average associates make between $700-$1000 on average per month
Love weekends off? You will be working a Monday-Friday between the hours 8:30 am and 9:00 pm.
Ongoing training including sales coaching and leadership development for those with goals to move up the ladder
A ton of opportunity for mentorship to prepare you for career advancement as the company grows
A safe environment that works hard to protect staff through sanitization stations, temperature checks, and distanced workspace.
The Job:
As an On-site Inbound Sales Representative, you will interact with customers regarding their services. Responding to billing, general customer service questions, and troubleshooting.
The duties:

Achieve sales objectives by promoting and selling various product and service solutions
Perform data analysis of current service utilization to identify and present additional services and special offers that provide an enhanced solution
Maintain a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
Meet personal and team quotas and goals by actively applying techniques provided in training and mentorship
Do you have experience working in a business to business sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment? We want you on our team!
Skills for Success:

Exceptional verbal and written communication skills allowing you to communicate ideas in a clear and concise manner
Ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
Deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time
You solve problems using past experiences and your creative brain to craft solutions that make sense for our client and the customer
Are self-motivated and able to complete multiple tasks at a time with ease
Willingness and desire to receive coaching and mentorship
Click below to check us out:
INSTAGRAM!   |   TWITTER!  |    FACEBOOK!
 
Equal Employment Opportunity/Affirmative Action Program
As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.
This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.
Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.
Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.
Affirmative Action Program/Equal Employment opportunity

Sexual Harassment Policy
Disabled Veterans/Veterans of the Vietnam Era
Drug-Free Workplace
Family and Medical Leave Act
Americans with Disabilities Act
Immigration Reform and Control Act
Polygraph Protection Act

Job Safety and Health Protection Act (OSHA)
Fair Labor Standards Act (FLSA)
Ohio Bureau of Worker’s Compensation (OBWC)
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Real Time Analyst
Starting Salary - $16.50 per hour + Benefits (Work from home)
Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 6 locations in North America we have offices in Cleveland, Albuquerque,Troy and 4 locations in Canada as well as Work From Home. S&P Data employs over 2,500 Associates. S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we, AS A TEAM, have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Summary of Duties:
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Main Responsibilities:

Manage the call volume, daily attendance and program break schedules
Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned
 Skills and Qualifications:

Demonstrate sound work ethic
Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email
VBA macros an asset
Experience with IEX an asset
Ability to create reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call center experience required 
Previous Work Force Management experience is considered an asset
1 years call center expierence
Personal Attributes:

Ability to take initiative
Flexible team player with a positive attitude
Must have good time management with the ability to work with minimal supervision and under tight timelines
Capable of managing multiple, simultaneous projects
Must be friendly and professional with a positive attitude
Organized with the ability to quickly and effectively adapt to change
Excellent attendance record
Able to communicate professionally - oral and written
Problem solving skills
WHAT WE OFFER YOU:

Full time employment offering a competitive salary and paid training
Comprehensive Employee Benefit Plan including medical, dental and vision care 
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
 

Real Time Analyst
Starting Salary - $16.50 per hour + Benefits (Work from home)
Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 6 locations in North America we have offices in Cleveland, Albuquerque,Troy and 4 locations in Canada as well as Work From Home. S&P Data employs over 2,500 Associates. S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we, AS A TEAM, have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Summary of Duties:
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Main Responsibilities:

Manage the call volume, daily attendance and program break schedules
Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned
 Skills and Qualifications:

Demonstrate sound work ethic
Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email
VBA macros an asset
Experience with IEX an asset
Ability to create reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call center experience required 
Previous Work Force Management experience is considered an asset
1 years call center expierence
Personal Attributes:

Ability to take initiative
Flexible team player with a positive attitude
Must have good time management with the ability to work with minimal supervision and under tight timelines
Capable of managing multiple, simultaneous projects
Must be friendly and professional with a positive attitude
Organized with the ability to quickly and effectively adapt to change
Excellent attendance record
Able to communicate professionally - oral and written
Problem solving skills
WHAT WE OFFER YOU:

Full time employment offering a competitive salary and paid training
Comprehensive Employee Benefit Plan including medical, dental and vision care 
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

Call Centre Trainer - Work From Home
Salary - $40-45K + Benefits
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities across Canada and the USA.
We offer full-time employment with a competitive salary and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:

Develop and foster your sales and soft skills with our best-in-class  paid training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you
As Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:

Facilitate training on products, applications, processes and sales skills to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
We're looking for a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:

Post-secondary education and/or formal training in a related area is an asset
Minimum 2 years experience as a Trainer in a call centre environment.
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Call Centre Trainer - Work From Home
Salary - 40-45k + Benefits
THE COMPANY:
S&P Data is a leading North American Business Service Centre serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities across Canada and the USA.
We offer full-time employment with a competitive salary and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
WE ALSO:

Develop and foster your sales and soft skills with our best-in-class paid training and ongoing development initiatives.
Recognize and reward our team with our robust recognition program.
Promote from within- We recognize our employees by providing opportunities for training and advancement.
THE JOB:
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
As Trainer, you will share your program and sales expertise with all new hires to the program through facilitation of training programs to meet the needs of the client and corporate channels. You will be responsible for the delivery of initial and ongoing training programs in order to enhance individual, team and company performance. In conjunction with feedback from the Operations Manager and Quality Assurance Representative, you'll ensure ongoing improvement to the training curriculum.
YOU'LL ALSO:

Facilitate training on products, applications, processes and sales skills to new and existing employees
Assist in assessment of employee skills to identify training requirements
Identify, document and communicate all performance related outcomes
Provide ongoing needs assessment of training content and materials
Identify the learning requirements of specific programs
Work with team to monitor effectiveness of programs and progress of trainees
Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled
Provide feedback to business partners regarding challenge areas to improve productivity and procedures
Assist in providing a professional, creative, high-energy and thorough training experience for employees
Other special projects and duties as requested or assigned
WHO WE'RE LOOKING FOR:
We're looking for a charismatic individual who can command and inspire a large group with your expert level communication skills. You have a special talent for simplifying complicated information and making it interesting.
YOU ALSO HAVE:

Post-secondary education and/or formal training in a related area is an asset
Minimum 2 years experience as a Trainer in a call centre environment.
Direct or indirect sales experience is an asset
Working knowledge of MS Office applications
Background in a contact center or customer care environment is an asset
Strong team development and communication skills
Effective presentation skills: keep interest, encourage interaction, demand participation
Appreciation of diversity
Excellent ability to relationship build
Effective coaching skills and a persuasive communicator
Strong verbal and written English communication skills are essential
Flexibility to work additional hours as dictated by business needs
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

S&P Data LLC are looking for an ambitious and self-driven individual to join our energetic recruitment team and to take responsibility for the recruitment of Sales Superstars for the company.
 
What you´ll do:
Partner with leaders and hiring teams to drive all hiring efforts and provide full life-cycle recruitment support for sales based opportunities at S&P Data LLC
Proactively monitor talent requirements in the company, identify and engage top talent, assess skills and culture fit for S&P Data LLC
Utilize various techniques, approaches, systems and tools (resume databases, employee referrals, college recruiting, career fairs, social networking and new technology) to identify top talent and build a solid talent pool
Ongoing research of sourcing and recruitment tools and systems to stay competitive
Actively building our employer brand and promoting S&P Data LLC as the employer of choice
 

In order to succeed, you'll need

1+ years of experience as a Senior Level Recruiter in a Dynamic High Volume environment
In-depth knowledge of full lifecycle recruiting and employer branding techniques
Familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.)
Hands-on experience with posting jobs on social media and job boards
Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools – Workday, Taleo or TalentNest
Passion about employer branding and providing the best candidate experience with every single interaction
A sense of ownership and pride in the team’s performance and its impact on the company’s success
Focus on constant self-development and improving yourself in your field

You like to ask “why” and challenge the status quo
 
Good reasons to join

Impactful work – ability to define or influence the direction of your domain
A significant degree of autonomy in a highly engaged and talented international team
Supportive senior leadership and the opportunity to work with an ambitious and energetic team.
A flat structure with open and honest communication where everyone has a voice
The possibility to work from home
Motivating compensation & bonus & benefits
We balance personal freedom with responsibility & give as much as possible of both
We value teamwork, open and honest communication
 **Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

S&P Data LLC are looking for an ambitious and self-driven individual to join our energetic recruitment team and to take responsibility for the recruitment of Sales Superstars for the company.
 
What you´ll do:
Partner with leaders and hiring teams to drive all hiring efforts and provide full life-cycle recruitment support for sales based opportunities at S&P Data LLC
Proactively monitor talent requirements in the company, identify and engage top talent, assess skills and culture fit for S&P Data LLC
Utilize various techniques, approaches, systems and tools (resume databases, employee referrals, college recruiting, career fairs, social networking and new technology) to identify top talent and build a solid talent pool
Ongoing research of sourcing and recruitment tools and systems to stay competitive
Actively building our employer brand and promoting S&P Data LLC as the employer of choice
 

In order to succeed, you'll need

3+ years of experience as a Senior Level Recruiter in a Dynamic High Volume environment
In-depth knowledge of full lifecycle recruiting and employer branding techniques
Familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.)
Hands-on experience with posting jobs on social media and job boards
Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools – Workday, Taleo or TalentNest
Passion about employer branding and providing the best candidate experience with every single interaction
A sense of ownership and pride in the team’s performance and its impact on the company’s success
Focus on constant self-development and improving yourself in your field

You like to ask “why” and challenge the status quo
 
Good reasons to join

Impactful work – ability to define or influence the direction of your domain
A significant degree of autonomy in a highly engaged and talented international team
Supportive senior leadership and the opportunity to work with an ambitious and energetic team.
A flat structure with open and honest communication where everyone has a voice
The possibility to work from home
Motivating compensation & bonus & benefits
We balance personal freedom with responsibility & give as much as possible of both
We value teamwork, open and honest communication
 **Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Inbound Customer and Technical Support Agents (Work from Home)
Do you have a passion to solve customer problems and the need to understand why things are done the way they are done? Come to S&P Data Digital and use your super-power active listening skills to uncover customer needs and problems so that we can find the perfect solutions for them!
We are hiring full-time customer and technical support agents to take incoming calls from clients and resolve their general customer service and technical-related concerns. In addition, you will also make sure that the customers are getting the best value for all their products and services. 

Experience in technical or a call center environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Dedicated workspace that is distraction free
Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 1 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)
USB Headset with microphone


What you will be doing:

Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competition and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.

What’s In It For You?
     Important Details:

Work week of 40-44 hours
Shift timings are between 5 AM and 11:30 PM EST Monday to Sunday.
Base wage $12.00/hour PLUS uncapped bonuses and incentives (average over $14.00/hour after bonus)
   
    What we offer: 

Work from Home
Opportunity to earn additional Incentives/Prizes
Fun office culture. Employee engagement activities, Employee recognition and achievement milestones
We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
There is plenty of room for GROWTH
We will provide you with fully PAID training
 
**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Our TEAM is looking for a #fun, #exciting, and #enthusiastic- recruiters to #JoinOurTEAM. If you love connecting with people, are an outside the box thinker, and drives for results with a go-getter mentality- than this job is for YOU.
Main Responsibilities

Coordinating with hiring managers to identify staffing needs
Determining selection criteria
Sourcing potential candidates through online channels (e.g. Indeed.)
Plan interview and selection procedures, including screening calls, assessments and in-person and/or zoom interviews
Assess candidate information, including resumes and contact details, using our Applicant Tracking System
Design job descriptions and interview questions that reflect each position’s requirements
Lead employer branding initiatives
Organize and attend job fairs and recruitment events
Forecast quarterly and annual hiring needs by department
Foster long-term relationships with past applicants and potential candidates
Administer and submit all hiring paperwork for new employees
Counsel the candidate on corporate benefits, salary, and corporate environment
Other duties and responsibilities as assigned, based on business need
Skills and Job Abilities:

Proven work experience as a Recruiter or similar role in a high volume environment
Familiarity with social media, resume databases and professional networks
Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
Knowledge of Applicant Tracking Systems (Workday, Taleo, TalentNest or similar)
Excellent verbal and written communication skills
A keen understanding of the differences between various roles within organizations
Ability to suggest new ideas for improving talent acquisition activities
Ability to administer employment applications and background check reports
Minimum Education and Experience:

Minimum 1 year of experience as a Recruiter, Staffing Specialist, Recruiter, HR Administrator, Leadership or Administrative role in a fast-paced call center environment
Knowledge and experience in Human Resources or relevant field
Bachelor’s degree or equivalent work experience (preferred but not required)
High school diploma or GED equivalent required
Minimum of 18 years of age
Important details:

Salary + Bonus
Monthly bonus payments based on recruitment success
FULL TIME POSITION 
MUST be flexible to work during hours of operation
So, what are you waiting for, APPLY!
We want to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.
This company is a growing organization and wishes to bring on those individuals who want to thrive and grow in a flexible, dynamic environment! If you feel you are one of these individuals and have a desire to work for a rapidly growing call center in Rio Rancho, New Mexico we want to talk to you!
*Please note: A criminal background check and drug test will be conducted as part of the hiring process.