Fast Typers Wanted!


Hamilton
Hamilton, Ontario

Our Location:

Our Hamilton site employs over 400 full-time employees and is located conveniently inside Jackson Square, and along a large variety of HSR routes. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.

Do you love chatting online? Are you revved up with a bit of friendly competition? This is the job for you.

We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.

Summary of Duties:

The Omni Channel Sales Representative will engage in multi-channel communications with prospective customers and existing clients in regards to Internet/TV/Phone acquisition in Canada. You will receive chats from our client’s website to sell their services all while providing excellent customer service.  You must able to identify when the customer on the chat may want a phone call to complete the sale. Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts in a 24/7 environment including days, evenings, weekends and general holidays.  Hours of work are subject to change as business needs evolve.

Main Responsibilities:

  • Proactively addresses customers’ needs for products/services and presents sale based on value to the customer
  • Achieves sales objectives by promoting and selling various product and service solutions by value-based selling to needs
  • Strives to understand customer’s situation and recognized the customer’s needs
  • Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
  • Provides quality service that will exceed customer expectations
  • Navigates computerized system and accurately enters data
  • Meets or exceeds business standards for quality and productivity
  • Verify sales as requested

Skills and Qualifications:

  • Minimum 2 years of sales experience
  • Consultative sales experience
  • Exceptional written and verbal communication skills in the English language.
  • Ability to navigate through several web applications simultaneously and enter data at 50 wpm
  • Successfully pass a criminal background check, and employment and education verification.
  • Experience in a call center or sales environment is an asset
  • Ability to sell and build customer relationships over both Digital channels and the telephone
  • Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
  • Ability to relate well to all kinds of people with various personalities and temperaments
  • Ability to multi-task by simultaneously; conduct a phone call and chat support while listening and thinking about solutions to offer our customers while entering data

Required Skills should include:

  • Must be self-motivated and results orientated
  • Must have good attendance and be prompt for work
  • Must have excellent verbal communication skills
  • High tolerance for a fast-paced demanding environment
  • Quick fingers: Typing speed of 50 WPM and excellent command of the English language
  • Thrives under pressure and able to exceed sales targets
  • Internet user– Live on the internet and be able to sell to customers’ needs

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

#SPD1

Skip to the main content