Summary of Duties::
Commercial Business to Business Care Representative will engage in inbound and outbound customer care calls, business development and marketing to existing and business leads.
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Main Responsibilities:
· Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels · Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner · Maintain exceptional performance standards in customer satisfaction and closing customer leads · Maintain open communication with management and other team members · Build a thorough working knowledge of products, consumer demand, market prices & brand compliance · Proactively responds to leads sent from AT&T for information on products and services · Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI · Ensures first call resolution by satisfying customer requests · Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner · Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution · Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing · Protects brand image · Navigates computerized system and accurately enters data · Properly recording the call disposition · Meets or exceeds business standards for quality and productivity · Assists with projects and other duties as requested or assigned
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Skills and Qualifications: · Minimum 2 years of customer service experience · Minimum 1 year of business to business experience preferred but not required · Front of House Restaurant Sales experience or Mortgage Broker experience may also be considered in lieu of business sales experience · Prior call center experience preferred · Exceptional written and verbal communication skills in the English language · Must be highly organized and able to follow-through · Ability to navigate through several web applications simultaneously and enter data at 25 wpm · Successfully pass a criminal background check, drug screen, and employment and education verification
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