Summary of Duties:
The Nav Outbound Associate will engage in lead generation, business development and marketing to new business leads.
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Main Responsibilities:
· Responds to requests from customers for information on products, equipment, services and billing · Achieves sales objectives by promoting and selling various product and service solutions · Strives to understand customer’s situation and recognized the customer’s needs · Ensures first call resolution by satisfying customer requests · Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner. · Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution · Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing · Protects SP Data’s and client’s brand image · Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution · Provides quality service that will exceed customer expectations · Navigates computerized system and accurately enters data · Properly recording the call disposition on the SP Data reporting system · Meets or exceeds business standards for quality and productivity · Verify sales if requested · Assists with projects and other duties as requested or assigned
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Skills and Qualifications: · Minimum of 1 year of customer service experience · Minimum of 1 year of business to business experience preferred · Marketing/finance background preferred · Understanding of return on investment (ROI) · Score at or above national average on all pre-employment assessment tests. · Consultative sales experience preferably in the telecommunications industry · Exceptional written and verbal communication skills in the English language. · Prior call center experience preferred · Must be highly organized and able to follow-through · Ability to navigate through several web applications simultaneously and enter data at 25 wpm · Successfully pass a criminal background check, drug screen, employment and education verification.
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Personal Attributes:
· Must be self motivated · Must have good attendance and be prompt for work · Must have excellent verbal communication skills · High tolerance for a fast paced demanding environment
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