Inbound Customer Care Associate FT $14 hr + Paid Vacation + $500 Sign On Bonus + incentives.

Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth? We want you on our team!

About us:

S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.

Our site is located in Trenton with lots of free parking, close to 401 with various food outlets in short walking distance. We have a comfortable employee lounge filled with diverse friendly fun to connect with- we truly act like one big family here.

Our Company:

• Encourages collaboration and sharing of ideas
• Communicates clearly and honestly across all levels of the organization
• Provides Paid Training
• Provides opportunities for personal growth, career development and continuous learning

Our leaders:

• Lead by example to support and encourage you to perform
• Participate in your ongoing development by providing regular, constructive feedback and coaching
• Are always there to respect, support, and care for you

What We Offer YOU:

• Guaranteed full time employment offering a competitive hourly wage $14 + Bonuses and incentives.
• Paid training
• Comprehensive Employee Benefit Plan including medical, dental, vision care and more.
• Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives. We have some representatives who have paychecks of $1800 (individual results may vary).
• Employee awards and recognitions program to reward your hard work and high performance
• Fun, friendly, casual work environment with an active social committee that keeps things interesting
• Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
• Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

• If you have previous experience in customer service, retail sales, door-to-door sales or in a call centre then you'd be a wonderful fit within our organization.

You:

• Are the foundation and backbone of our company
• Commit to doing the best you can by taking pride in your work
• Respect our customers, coworkers and leaders
• Are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
• Have  excellent written and verbal communication skills help you quickly reach an understanding with the customer
• You know that great customer care requires compassionate and attentive listening.
• You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
• You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
• You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
• You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
• You are able to up sell our clients products and services.

If you have previous experience in customer service, retail sales, door-to-door sales or in a call centre environment then you'd be a wonderful fit within our organization.

Guaranteed full time hourly rate: $14.00

Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm)

Skills and Experience: Customer Service, Call Centre, Sales experience is a bonus

Shift Hours: Candidate must be able to work flexible shift within hours of operation  8am-midnight, 7 days/week

Rate of Pay: Guaranteed full time $14 per hour plus unlimited Bonus and Incentives, and 50% employee discount after 3 & 6 months on client related products and services

Start Date: Various start dates in Oct and Nov

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.