Customer Service Associate upto $15.50/hr + $500 Sign On Bonus + Paid Vacation

Full-Time CUSTOMER SERVICE ASSOCIATE

Do you love connecting with people and resolving their problems?

Are you passionate about making people smile?

Do you want to work in an environment with a fun company culture and lots of room for growth?

We want you on our team.

Glass Door reviews ranks us as an Employer of Choice!!

About us:

S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities in 9 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.

Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.

We are expanding our team of fantastic customer service specialists who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

• You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience.
• Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
• Ability to build strong customer relationships over the phone to ensure customer satisfaction by repeatedly accessing and making use of informational tools and systems that will enable you to provide the most beneficial solution to the customer's requests for products services and billing.
• You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
• You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
• You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
• You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
• Self Motivated to be the top performer; utilizing the desire to be a strong performer by going the extra mile to ensure 100% customer satisfaction
• Must have good attendance and be prompt for work and understand that attendance and performance is the key to success
• Financial Service background, sales and Inbound Customer Service an asset

What We Offer YOU:

• Full time employment offering a competitive hourly wage, paid training, paid vacation and a comprehensive Employee Benefit Plan including medical, dental and vision care
• Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
• Employee awards and recognitions program to reward your hard work and high performance
• Fun, friendly, casual work environment with an active social committee that keeps things interesting
• Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
• Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.

Job Type: Guaranteed full time; 40-44 hours per week        **Can legally work full-time in Canada**

Availability: Interested candidates must be able to work within the operating hours of 7:00AM - midnight, any day from Monday to Sunday

Education: Completed High School or equivalency

Get ready for Full-Time pay before the holiday season?  Apply Today!

WALK-INS WELCOME FOR IN PERSON INTERVIEW WITH RESUME EVERY MONDAY - FRIDAY, 10AM - 4PM

We hold each other accountable to our Employee Charter:

Our Company...

• Encourages collaboration and sharing of ideas
• Communicates clearly and honestly across all levels of the organization
• Provides opportunities for personal growth, career development and continuous learning

Your leaders….

• Lead by example and support and encourage you to perform
• Participate in your ongoing development by providing regular, constructive feedback
• Respect, support, and care for you

You…

• Are the foundation and backbone of our company
• Commit to doing the best you can by taking pride in your work
• Respect our customers, coworkers and leaders

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

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