Full Time Bilingual Customer Service & Sales Associate - Call Center


Edmundston
Edmundston, New Brunswick

We’re glad you’re here! Apply today to get ahead.

The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales & customer service environment, loves working with computers, and loves talking on the phone.

How to Apply:

Click on "apply now"

➤Please submit resume

When you apply, you will get a text message to complete a quick questionaire. This must be completed in order to be considered!

 

What WE offer YOU:

$13/hr Unilingual & $14.50/hr Bilingual

Opportunity to earn - Excellent Bonus structure and Other Incentives

Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)

We have great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

There is plenty of room for GROWTH

➤ We will give you fully PAID training- Classroom and hands on engaging environment with great support.

Your typical day at work:

As a Inbound Sales and Customer Service Representative, you will answer inbound calls for our Telecommunications client and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call. You will also Identify customer's needs and upsell products and services best suited for them.

  • Strive to understand customer’s situation and recognize the customer’s needs
  • Provide quality service that will exceed customer expectations
  • Maintain a high level of confidentiality
  • Accurately document customer interactions within the appropriate systems
  • Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.

This role is for you if:

  • You are positive and upbeat with excellent listening, verbal, and written communication skills
  • Relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
  • Are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
  • You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer
  • Flexibility to work varying shifts or additional hours as required by business needs
  • Solid computer skills and an aptitude for learning new software

Important details:

  • Work week of 37- 44 hours
  • Shift timings are between 8 AM and 1:00 AM Monday to Sunday.

Click below to check us out!

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About us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout New Brunswick Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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