Work From Home- Full Time Customer Retention Agent

St John's, Newfoundland
St. John's, Newfoundland & Labrador

We’re glad you’re here, Apply today!

Looking to work full time out of the comfort of your own home?

Enjoy problem solving and talking on the phone?

Looking for benefits and growth opportunities?

We've got you covered!

The Ideal Associate enjoys providing exceptional customer service, good computer knowledge as well as a friendly outgoing personality to our cilents.

How to Apply:

Click on Apply
You will get a text message to your mobile phone to complete a quick questionnaire. This MUST be completed in order to be considered!

What WE offer YOU.

➤ $13.50/hr + UNCAPPED Bonuses paid out Monthly*After 90 days of employment- wage increases to $14/hr! Our average associate makes an average of $17-18 per hour- bonus inclusive!

➤ Opportunity to earn additional Incentives/Prizes

➤ We have great benefits: HEALTH + DENTAL + VISION

➤ There is plenty of room for GROWTH

➤ We will give you fully PAID training-Engaging environment with great support.

Your typical day at work:

As an Inbound Retention Specialist for an elite telecommunications company, you will be receiving calls from loyal customers who are inquiring about their cell phone services, you will make them lucrative offers best suited to their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. The goal is to keep the customer with the company!

Addressing the customers concerns/needs in a professional manner
Express understanding, patience, empathy working through the problem with the customer
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Provide quality service that will exceed expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

Requirements:

Completed Highschool diploma or GED
Experience in retention, sales or a call center environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Must have HIGH SPEED INTERNET
Must be able to hook computer up to modem
Must have an office type space for work
USB headset is an asset

Important details:

FULL TIME POSITION - Work week of 37-40 hours
Shift timings are between 8:30 AM and 10:30pm Monday to Sunday.

Click below to check us out!

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#Sales

#Service

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#Accounts

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