Senior Project Manager

S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2004, we are proud to be providing employment opportunities across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.

What sets S&P Data apart is our culture. We have built a technically advanced company that cares for its people and invests in them every day. We like to challenge the status quo. So expect your S&P Data employment experience to be different and better.

Responsibilities:

• Delivering projects to meet time, budget and scope expectations
• Successfully manage a number of projects simultaneously
• Drive all aspects of project delivery including defining project scope, specifying deliverables, estimating project duration, effort and cost, managing project budget, creating detailed project plans, schedules and managing change requests
• Act as the primary liaison between all team members assigned to a project, IT and business
• Motivate project team members for successful delivery of project objectives
• Ensure project success by driving execution through the application of sound project management principles and methodologies
• Maintain regular communications with team and business stakeholders to ensure necessary and appropriate steps are taken to resolve difficulties, which may impede progress or compromise achievement of project’s objectives
• Maintain a detailed status, activities and issues reports on each project to present to Senior Leadership and major project stakeholders
• Proactively identify, quantify, mitigate, and manage risks
• Work closely with Resource Managers to ensure each project team has established meaningful, key metrics that properly reflect the performance of the team and indicates progress towards objectives
• Chairs regular core team and key governance forums (e.g. team stand-ups, Steering Committees) to review progress with key constituents
• Provides project leadership to ensure the vision and objectives of the project/transformation are driven properly, and meets expectations
• Contribute to the maturation of S&P Data LLC Project Delivery Office standards, methodologies, processes and governance

Qualifications:

• A minimum of 5 years in-depth experience managing complex projects within a call centre environment.
• Experience managing project budgets > 1M
• Ability to manage challenging Stakeholders and high expectations
• Results-focused; will go above and beyond to ensure project is delivered
• Detail oriented with excellent analytical and problem solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
• Excellent stakeholder management and influencing skills, effective at the senior executive level
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar businesses areas or of technologies
• Strong leadership skills, and the ability to lead teams from varied backgrounds (business, technology, operations, etc.)
• Enterprise mindset and strong analytical capabilities
• Show initiative and creativity in providing solutions
• Capability to prioritize and multitask; organized and detail-oriented
• Excellent written, verbal and presentation skills are necessary to effectively convey goals and initiatives to team members and top management. Extensive experience building and delivering presentations
• Proactive, energetic, professional self-starter with excellent communication and interpersonal skills, and the ability to work effectively in cross-functional teams
• PMP designation is an asset