Are you looking at becoming a Team Leader within a Fortune 500 Company? Now is your chance. S&P Data is looking for energetic candidates to help support, coach, mentor and motivate our team of inbound associates.
Please note - this job is based at our Cleveland downtown location
The incumbent’s knowledge of small and medium business segment and its products, services and applications will allow him/her to have an advantage when closing sales in the business field
Main Responsibilities:
Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring.
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise on call handling.
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
Stay current on internal work processes, policies and procedures.
Promote the S&P Data LLC values through both behavior and attitude, including being an advocate for team members
Qualifications and Qualities:
Post secondary education is an asset with at least twoyear experience managing teams
Minimum of 2 years experience in a call centre, customer service or sales environment
Experience of working in the insurance industry would be an asset!
Minimum of 6 months team leader experience
Experience working and managing a team remotely
Strong understanding of internet technology
Ability to adapt communication style to obtain desired results
Ability to mobilize people in a way to make them adopt individual, social and organizational values
Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
Ability to constantly focus his efforts on set objectives
Ability to work under tight deadlines and peak periods
Creative, ability to suggest new ideas and new ways of accomplishing tasks
If this job is for you then i am waiting for your resume.
