Bilingual Team Leader Spanish / English

Bilingual Team Leader

As a Team Leader you play a critical role in our sales team. You are a part of the Team to create the best experience for our customers. We rely on you to lead customer care, vendor relationship, and share your love for home improvement with anyone and everyone.

Are you the sort of person who likes to lead from the front? Mentor and develop your team and take pride in their achievements?

You are a leader by example, not a manager who sits in a back office studying reports and spreadsheets?

Are you a go getter with a ton of energy that your team would find infectious?

Do you have a background running sales teams and are looking for that next step in your career where you can utilize the talents and skills that you have mastered?

Who we are:

S&P Data provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder led, and leverages engaged and proactive management teams to constantly innovate and drive performance. Our team is not a BPO vendor partner, but instead an extension our client’s company, we live and breath our client’s business, and align our goals and success measures to what matters most to them. We do not just make and answer calls, we are dynamic marketing partners designing, building, executing, and improving bespoke solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology, and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.

• Outgoing, energetic and confident.
• Results oriented.
• Always looking to learn new skills.
• Viewed as a leader, in community groups, among friends.

What You’ll Do

• Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets ontractual Key Performance Indicator (‘KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise on call handling.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Stay current on internal work processes, policies and procedures.
• Required to fill in for direct report if absence is reported
• Flexible

What You’ll Need

• You are Bilingual and fluent in English and Spanish
• You are based in the Miami Dade area and are willing to work at multiple locations
• Post secondary education is an asset with at least two years experience managing teams
• Minimum of  1 year+ team leader experience in a similar environment
• Experience working and managing a team remotely
• Ability to adapt communication style to obtain desired results
• Ability to mobilize people in a way to make them adopt individual, social and organizational values
• Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
• Ability to work under tight deadlines and peak periods
• Creative, ability to suggest new ideas and new ways of accomplishing tasks

What we offer:

• We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
• There is plenty of room for GROWTH
• We will provide fully PAID training