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Careers> Real Time Analyst - Entry Level Position - Work From Home
Real Time Analyst - Entry Level Position - Work From Home
CANADA
Toronto, Ontario
10 Locations
Last Day to Apply:
November 30, 2021
Real Time Analyst
Starting Salary - $16.50 per hour + Benefits (Work from home)
Are you looking for new career growth opportunities in a fun and rewarding team environment?!
About Us:
S&P Data is a leading North American Contact Center with a state of the art work environment. With 6 locations in North America we have offices in Cleveland, Albuquerque,Troy and 4 locations in Canada as well as Work From Home. S&P Data employs over 2,500 Associates. S&P Data has maintained a client retention rate of over 90% and has doubled in size each of the past 3 years. Some of our accomplishments that we, AS A TEAM, have achieved include being named one of the Top 10 Call Centers in North America and our CEO winning the prestigious Ernst and Young Entrepreneur of the Year.
Summary of Duties:
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Main Responsibilities:
Manage the call volume, daily attendance and program break schedules
Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned
Skills and Qualifications:
Demonstrate sound work ethic
Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email
VBA macros an asset
Experience with IEX an asset
Ability to create reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call center experience required
Previous Work Force Management experience is considered an asset
1 years call center expierence
Personal Attributes:
Ability to take initiative
Flexible team player with a positive attitude
Must have good time management with the ability to work with minimal supervision and under tight timelines
Capable of managing multiple, simultaneous projects
Must be friendly and professional with a positive attitude
Organized with the ability to quickly and effectively adapt to change
Excellent attendance record
Able to communicate professionally - oral and written
Problem solving skills
WHAT WE OFFER YOU:
Full time employment offering a competitive salary and paid training
Comprehensive Employee Benefit Plan including medical, dental and vision care
Fun, friendly, casual work environment with an active social committee that keeps things interesting
Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.