Call Center Collections and Retention Agent - Remote

Who We Are:  

SP Data Digital provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security. For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about.

 What's in it for you?

• 100% remote position 
• If residing in the United States, an hourly base wage of $15.00 USD per hour + bonus 
• If residing in Canada, an hourly base wage of $16.50 CAD per hour ($17.40 CAD in BC) + bonus
• Full-time position
• Opportunity for growth and development
• Comprehensive paid training in our virtual training environment
• Ongoing coaching, training and the potential for leadership development. You'll have the chance to apply internally for any leadership roles that open up.
• Employer-sponsored benefits - HEALTH + DENTAL + VISION (We’ve got you covered!)

What will you do?

As a Remote Call Center Retention and Collections Representative, you will be responsible for the collection of delinquent and/or past-due payments on accounts. In addition to the collection of repayment, we are looking for experienced candidates to use their high-value selling skills to meet service-to-sales customer retention targets. You will:

• Retain customers at risk of terminating their service and reward loyal customers by reselling the value, features and benefits of our client’s amazing products and services 
• Demonstrate excellent customer service and thorough knowledge of our client’s products and services to resolve requests and retain accounts 
• Engage customers by phone and create interaction experiences where customers end their call Happy, Satisfied and Feeling Valued 

Do you have experience working in a customer service sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment?  We want you on our team!

You’d Be a Great Fit If You Have:

• Call Center experience (an asset)
• Minimum 1 year sales experience
• Prior experience in a retention or collections role is an asset
• Exceptional communication skills, both verbal and written 
• The ability to learn and navigate new software using multiple platforms at a time
• Currently residing in and legally able to work in Canada or the United States

Important Details:

• You must have a dedicated and distraction-free workspace
• This is a bring-your-own-device program. See below for the equipment requirements: 
  • Windows 10 or 11 operating system (MACs, Chromebooks or tablets not compatible)
  • It must have a minimum of 8 GB of RAM
  • Internet speeds must be a minimum of 15Mbps Download/5Mbps Upload 
  • You must be able to connect directly to your modem with an ethernet cable while working, the application you use for work will not open on WIFI
• While working you will need to use a headset with a microphone and USB connection, as training is virtual this is required for day 1
• A webcam will be required for training

 SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

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