Outbound Call Centre Agent $14/hr

S&P Data has established itself as an outsourcer that can be trusted to deliver top notch performance in both sales and service channels. It is focused on providing technology, human capital and operational expertise which has been developed and nurtured over more than two decades in the Customer Relationship Management business.

S&P Data has serviced many top brands across multiple industries from major financial institutions, to top telecommunication brands and international distributors.

S&P Data is an excellent place to start because you’ll learn how to sell services and technology. We’re also a tremendous company to build a career in the exciting, rapidly growing contact centre space.

Required Availability: Mon to Friday 11:00 am - 9:00 pm, Sat to Sun 10:00 am - 6:00 pm

Work Week: 5 days working, 2 days off

Wage: $14.00/hr + bonus + benefits

Location: Toronto (Yonge & Davisville)

Training: Fully paid at hourly wage

Full-Time: 40-44 hours per week

***Interested candidates must meet the “Required Availability” and be able to work “Full-Time” to be considered***

Main Responsibilities:

• Responds to requests from customers for information on products, equipment, services and billing
• Achieves sales objectives by promoting and selling various product and service solutions
• Strives to understand customer’s situation and recognized the customer’s needs
• Ensures first call resolution by satisfying customer requests
• Assumes full ownership of customers requests and ensures they are resolved in a timely manner.
• Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
• Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
• Protects SP Data’s and client’s brand image
• Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
• Provides quality service that will exceed customer expectations
• Navigates computerized system and accurately enters data
• Properly recording the call disposition on the SP Data reporting system
• Meets or exceeds business standards for quality and productivity
• Verify sales if requested
• Assists with projects and other duties as requested or assigned

Skills and Qualifications:

• High school diploma or GED
• College or post secondary education is an asset
• Minimum of 1 years experience in a call centre, customer service or sales environment*
• Strong understanding of internet technology
• Ability to build customer relationships over the telephone
• Strong written and verbal communications skills so you can express clear ideas to the customer
• Good attentive and active listening skills
• Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
• Ability to relate well to all kinds of people with various personalities and temperaments
• Ability to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
• Ability to communicate in English (written and oral).
• Effective and accurate decision making skills
• Flexibility to work varying shifts or additional hours as dictated by business needs
• Ability to handle high volume calls
• Strong time management skills

Personal Attributes:

• Must be self motivated
• Must have good attendance and be prompt for work
• Must have excellent verbal communication skills
• High tolerance for a fast paced demanding environment#SPD1