Summary of Duties:
The Operations Manager is responsible for managing the day to day operations of their Telesales program(s). This role will focus on monitoring the quality of service delivered to ensure the Company satisfies client SLA requirements, flows, record keeping, performance metrics, performance feedback, service improvements and cost containment.
Main Responsibilities:
Skills and Qualifications:
Personal Attributes:
Salary $40K to $60K dependent upon experience + monthly bonuses based on performance
State of the art work environment
Great Benefits (medical, dental, vision, supplemental) and Paid Time Off
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