Inbound Cusomer Service Associate - Summer -M-F, 8am-4pm


Trenton
Trenton, Ontario
Posted On: June 13, 2018

Are you a student looking for temporary Summer Employment.  Monday - Friday, 8am - 4pm, starting immediately.

Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?      

We want you on our team.

About us:

S&P Data is a leading North American Contact Center with a state of the art work environment. We are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employee’s who are passionate about offering customers the best in today’s products and services.

Our site is located in Trenton with lots of free parking and close to 401 as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.

Your role:

We are building a team of fantastic Customer Care Associates who will answer the calls our Fortune 500 client's customers and assist them with their customer service needs. You will be using your listening, problem resolution, and decision-making skills with the goal of providing one-call resolution on every call.

  • You are positive and upbeat with strong communication skills to help provide customers with an exceptional experience when they call in to our client.
  • Your excellent written and verbal communication skills help you quickly reach understanding with the customer and you know that great customer care requires compassionate and attentive listening.
  • You possess a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time (E-mail, Internet, Windows navigation and file management).
  • You relate to various personalities and age groups and cultivate fast relationships with customers so sales become easy
  • You are able to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
  • You have effective and accurate decision-making skills that allow you select from a variety of possible solutions for the customer

Guaranteed full time hourly rate: $14.00

Location: 400 Sidney Street, Trenton (Walk-ins with Resume Welcome, 9am-5pm, Mon-Fri)

Shift Hours: Candidate must be able to work Mon - Fri, 8am - 4pm

Start Date: Class start June 18 2018

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

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