Operations Manager


Cleveland
Cleveland, Ohio

Last Day to Apply: March 01, 2019

The Company:

S&P Data is a leading North American Contact Center with a state-of-the-art work environment. Operating since 2014, we're proud to be providing employment opportunities in 8 locations across the USA and Canada including Cleveland, Troy, and Albuquerque. There are many internal growth opportunities as we prefer to promote from within!

The Job:

The Operations Manager is responsible for managing the day to day operations of their Telesales program. This role will focus on monitoring the quality of service delivered to ensure the Company satisfies client SLA requirements, flows, record keeping, performance metrics, performance feedback, service improvements and cost containment. They will ensure revenue forecasts are obtained and or exceeded while reviewing and monitor daily, weekly and monthly program performance and, develop plans to rectify the problems and provide feedback on result for continual process improvement.

 

What we are looking for:

  • Two years or more experience in a Managerial role
  • Experience designing incentives, establishing sales goals and managing call centre productivity according to metrics and revenue targets
  • Committed to tightly managing daily sales goals and handling client escalations
  • Results-focused and supportive leadership style

 

The Training and Production Hours:

  • 7 weeks of training
  • Monday-Friday, 8:30 a.m. through 5:00 p.m.

 

The Pay and Benefits:

  • Base salary is negotiable
  • 50% premium of medical benefits paid for
  • Eligible for 5 sick days upon employment plus eligible to earn up to 2 weeks of vacation within your first year
  • Full health benefits (medical, dental and vision) through UHC and ancillary plans through Aflac (STD, Critical Illness, Hospitalization and off-the-job Accident protection)

Equal Employment Opportunity/Affirmative Action Program

As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.

This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.

Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.

Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.

  • Sexual Harassment Policy
  • Disabled Veterans/Veterans of the Vietnam Era
  • Drug Free Workplace
  • Family and Medical Leave Act
  • Americans with Disabilities Act
  • Immigration Reform and Control Act

Polygraph Protection Act

  • Job Safety and Health Protection Act (OSHA)
  • Fair Labor Standards Act (FLSA)
  • Ohio Bureau of Worker’s Compensation (OBWC)

 #SPD!

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