Lead Generation Specialist


Cleveland
Cleveland, Ohio

Last Day to Apply: February 13, 2019

We’re glad you’re here! Apply today to get ahead.

The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.

What WE offer YOU.

AVG WAGE $12.00/hr + BONUS

Opportunity to earn additional Incentives/Prizes

Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)

We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

There is plenty of room for GROWTH

We will give you fully PAID training- Classroom style/engaging environment with great support.

You’re typical day at work:

  • Responds to requests from customers for information on products, equipment, services and billing
  • Achieves sales objectives by promoting and selling various product and service solutions
  • Strives to understand customer’s situation and recognized the customer’s needs
  • Ensures first call resolution by satisfying customer requests
  • Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.
  • Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
  • Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
  • Protects SP Data’s and client’s brand image
  • Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
  • Provides quality service that will exceed customer expectations
  • Navigates computerized system and accurately enters data
  • Properly recording the call disposition on the SP Data reporting system
  • Meets or exceeds business standards for quality and productivity
  • Verify sales if requested
  • Assists with projects and other duties as requested or assigned

You own this if:

  • Experience in sales or a call centre environment (nice to have, but not required)
  • Excellent listening, verbal, and written communication skills
  • Flexibility to work varying shifts or additional hours as required by business needs
  • Solid computer skills and an aptitude for learning new software

Important details:

  • Work week of 40-44 hours
  • Shift timings are between 7 AM and 12 AM Monday to Sunday.

Click below to check us out!

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About us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout PROVINCE/STATE. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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