We’re glad you’re here! Apply today to get ahead.
The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.
What WE offer YOU.
➤ AVG WAGE $12.00/hour + BONUS
➤Opportunity to earn additional Incentives/Prizes
➤Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)
➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
➤There is plenty of room for GROWTH
➤ We will give you fully PAID training- Classroom style/engaging environment with great support.
You’re typical day at work:
Summary of Duties::
Outbound Business to Business Account Representative will engage in outbound sales, business development and marketing to new business leads.
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Main Responsibilities:
· Responds to requests from customers for information on products, equipment, services and billing · Achieves sales objectives by promoting and selling various product and service solutions · Strives to understand customer’s situation and recognized the customer’s needs · Ensures first call resolution by satisfying customer requests · Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner. · Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution · Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing · Protects SP Data’s and client’s brand image · Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution · Provides quality service that will exceed customer expectations · Navigates computerized system and accurately enters data · Properly recording the call disposition on the SP Data reporting system · Meets or exceeds business standards for quality and productivity · Verify sales if requested · Assists with projects and other duties as requested or assigned
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About us
S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.
Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.
Inclusion and Equal Opportunity Employment
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout PROVINCE/STATE. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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