Customer Service Verification Associate

The Company:

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.

Our Troy office is conveniently located off of Interstate 75 on 300 East Big Beaver Road. Suite #300, (3rd FL) Troy, MI 48083

We offer full-time employment with a competitive hourly wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care along with paid time off, uncapped bonus potential, monthly employee engagement activities and more!

We also:

• Work hard to create a culture that gets people excited to wake up and come to work each day.
• Provide you chances to dramatically increase your earning potential with uncapped bonuses plans and monthly performance incentives.
• Put a big focus on mentoring and skilling up our employees so they are prepared to further their career as our company grows.
• Develop and foster your sales and soft skills with our paid, best-in-class training and ongoing development initiatives.
• Recognize and reward our team with our robust recognition program.
• Promote from within- We recognize our employees by providing opportunities for training and advancement.

The Job:

As an Inbound/Outbound Specialist, you will be evaluating and verifying the accuracy of loan documents while providing exceptional customer service with detailed product knowledge. We offer unlimited bonus and daily incentives to reward sales performance.

You'll Also:

• Striving to understand customer’s situation and recognize the customer’s needs
• Maintaining a high level of competitive and product knowledge
• Providing quality service that will exceed customer expectations
• Maintaining a high level of confidentiality
• Accurately document customer interactions within the appropriate systems to ensure consistency in customer engagement
• Apply techniques offered in training and coaching for continuous improvement towards sales and performance targets

Who We're Looking For:

You are a self-motivated go-getter who loves connecting with people and getting to know more about them. You have a friendly, positive, and winning attitude that makes people smile. You love watching today's top television shows and can easily talk about them with others.

It also helps if you have:

• Experience in sales or a call center environment

• Experience in the financial services industry, banking, or merchant services is a plus
• Excellent listening, verbal, and written communication skills
• Flexibility to work varying shifts or additional hours as instructed by business needs
• Solid computer skills and an aptitude for learning new software

The Details:

• $13/hr         
• 40 hours per week; Overtime is offered when approved by Management.
• Available to work 5 days a week. Shift timings are between 8 AM and 12 AM Monday to Friday.
• Paid Training for 4-6-Weeks Starts on Monday, April 8th M-F 9am -5pm! (You can't miss any days during training, based on our Training Policy)
• Interviews will be scheduled on Tuesdays, Thursdays, and Fridays Only!!!  
• All applicants must upload a resume AND complete an assessment before being considered.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.