Customer Retention Specialist

Rio Rancho
Rio Rancho, New Mexico
Posted On: May 03, 2019
Last Day to Apply: May 18, 2019

Are you an experienced retention agent ready to make an amazing bonus?

Retention agents, how would you like to work with one of the Nation’s Largest and Fastest Growing Call Centers in the U.S.? We can help you become part of a Company that has promoted over 100 Agents into Sales Positions over the past 7 months. We are looking for Candidates that want to be promoted in a professional, dynamic environment. This opportunity has one of the most aggressive income potentials in the Industry. If you feel you are one of these individuals and have the desire to work for the fastest growing Call Center in Rio Rancho, NM then apply!"

This company is a growing organization and wishes to bring on those individuals who want to thrive and grow in a flexible, dynamic environment! If you feel you are one of these individuals and have a desire to work for a rapidly growing call center in Rio Rancho, New Mexico we want to talk to you!

We Offer:

  • Immediate Openings!!
  • Base pay of $23K plus commission.
  • Annual income potential of between $30-$40K
  • Training – Paid, 3 weeks of classroom training, and 2 weeks of nesting training!
  • Training is Monday - Friday in the classroom 
  • Quick advancement opportunity with our rapid growth!
  • Full Benefits including Medical, Vision, and Dental
  • Paid Time Off program and vacation time.
  • Class A Office Space

Job Description:

  • Processing new service orders start to finish.
  • Handling customer issues, questions, and up-selling products
  • Inputting relevant call information into PC.
  • Meeting daily, weekly, and monthly personal and team quotas/goals
  • Transferring calls to other departments/call centers if customer requires
  • Transferring calls to other call centers or departments if the customer requires additional information or assistance


  • Base pay of $23K plus commission.
  • Paid PTO and Vacation
  • Full Benefits
  • Rapid Growth means opportunities for advancement. We have a 15 to 1 rep to lead ratio. There will be many team leaders, supervisors, trainers, and quality assurance opportunities for those that are successful with us.

Job Requirements

Minimum Requirements:

  • Minimum of six months of customer service experience (preferred but not required).
  • Consultative sales involve meeting sales quotas understanding a selling cycle/process, earning commissions/bonuses, and upselling.
  • Minimum of six months call center experience within the last two years.
  • PC familiarity and proficient typing skills 25 wpm
  • Strong technical skills and ability to explain the complex in simple terms.
  • Must be very articulate and professional
  • Full-Time shifts only 40 hours per week with OT available.
  • Hours of operation are 5:00am-10:00 pm (Must be flexible.) 7 days a week.



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