Call Center Operations Manager
Rio Rancho, New Mexico
S&P Data is a leading North American Business Service Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2004, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.
Do you like building things from the ground up? Are you fired up by helping others reach success? Do you have experience in a training role? This just might be the perfect job for you.
We offer full-time employment with a competitive salary wage and a comprehensive Employee Benefit Plan including medical, dental, and vision care.
As an Operations Manager, you are responsible for managing the day to day operations of their Telesales program(s). This role will focus on monitoring the quality of service delivered to ensure the Company satisfies client SLA requirements, flows, record keeping, performance metrics, performance feedback, service improvements and cost containment.
YOU ALSO HAVE:
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the United States. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
#spd1 #callcentermanager #management