Work From Home- Customer Care Agents

Toronto
Toronto, Ontario

We’re glad you’re here, Apply today!

Looking to work full time out of the comfort of your own home?

Enjoy problem-solving and talking on the phone?

Looking for benefits and growth opportunities?

We've got you covered!

The Ideal Associate enjoys providing exceptional customer service, good computer knowledge as well as a friendly outgoing personality to our cilents

What WE offer YOU.

➤Base wage $15.40 per hour with uncapped commission

➤Opportunity to earn additional Incentives/Prizes

➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

➤There is plenty of room for GROWTH

➤We will give you fully PAID training - Virtual Online Environment - with great support.

Your typical day at work:

As an Inbound Customer Care Associate for an elite telecommunications company, you will be receiving calls from loyal customers who are looking for inquiries about their cell phone services and make them lucrative offers to suit their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. The goal is to keep the customer with the company!

Strive to understand the customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

Requirements:

Experience in sales or a call centre environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Computer/Laptop for training
High Speed Internet

Important Details:

Work week of 40-44 hours
Shift timings are between 7 AM and 11 PM Monday to Sunday.

About Us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers. Operating since 2014, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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