Retention Agent

Rio Rancho
Rio Rancho, New Mexico

We’re glad you’re here! Apply today to get ahead.

The ideal Associate enjoys providing exceptional customer service,  someone who thrives in a sales environment, loves working with computers and loves talking on the phone.

How to Apply:

  • Click on "apply now"
  • When you apply, you will get a text message to complete a quick questionnaire. This must be completed in order to be considered!

What WE offer YOU.

Our Associates make $12.00/hour PLUS uncapped bonuses and incentives.  Average over $16.00/hour after bonus! Some Reps can make over $30/hour! 

Opportunity to earn additional Incentives/Prizes

Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)

We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

There is plenty of room for GROWTH

 We will give you fully PAID training - Train from home (PC/LAPTOP, RELIABLE INTERNET ACCESS, AND A QUIET PLACE TO WORK REQUIRED)

Your typical day at work:

As an Outbound Retention Specialist, you will be answering customer calls, and making them lucrative offers. In addition, you will also make sure that the customers are getting the best value for all their products and services. 

  • Strive to understand customer’s situation and recognize the customer’s needs
  • Maintain a high level of competition and product knowledge
  • Provide quality service that will exceed customer expectations
  • Maintain a high level of confidentiality
  • Accurately document customer interactions within the appropriate systems
  • Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

You own this if:

  • Experience in sales or a call center environment (nice to have, but not required)
  • Excellent listening, verbal, and written communication skills
  • Flexibility to work varying shifts or additional hours as required by business needs
  • Solid computer skills and an aptitude for learning new software

Important details:

  • Work week of 40-44 hours with two mandatory Saturdays a month (16-18 hours of overtime monthly)
  • Shift timings are 9 AM and 6 PM Monday through Friday (with the additional Saturday twice a month)

Click below to check us out!


About us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the US and Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

#Retention #CallCenterRetention #Sales #Career #Growth @Albuquerque #RioRancho #Growth #ReadyToWork

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