Customer Service Representative- work from home/on location


St John's, Newfoundland
St. John's, Newfoundland & Labrador

Posted On: July 22, 2020

Looking for the option to work on location or out of the comfort of your own home?

Enjoy problem solving and talking on the phone?

Looking for benefits and growth opportunities?

If the answer to these questions is yes, We've got you covered!

The Ideal Associate enjoys providing exceptional customer service, good computer knowledge as well as a friendly outgoing personality to our cilents.

Must be able to commute to the St.John's location.

What WE offer YOU.

➤ Competitive wage  $13.50 per  hour for the first 90 days  - $14.00  per hour after 90 days  + Unlimited Bonus +  Incentivies 

➤ We have great benefits: HEALTH + DENTAL + VISION 

➤ There is plenty of room for GROWTH

 We will give you fully PAID training-Engaging environment with great support

Your typical day at work:

As an Inbound Retention Specialist for an elite telecommunications company, you will be receiving calls from loyal customers who are inquiring about their cell phone services, you will make them lucrative offers best suited to their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. 

  • Addressing the customers concerns/needs in a professional manner
  • Express understanding, patience, empathy working through the problem with the customer 
  • Working in a timely fashion to meet all established deadlines
  • Maintaining a high level of competitive and product knowledge
  • Provide quality service that will exceed expectations
  • Maintaining a high level of confidentiality
  • Accurately document customer interactions within the appropriate systems
  • Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

Requirements:

  • Completed Highschool diploma or GED
  • Experience in retention, sales or a call center environment (nice to have, but not required)
  • Excellent listening, verbal, and written communication skills
  • Flexibility to work varying shifts or additional hours as required by business needs
  • Solid computer skills and an aptitude for learning new software
  • Must have HIGH SPEED INTERNET
  • Must be able to connect computer to modem 
  • Must have an office type space for work
  • USB headset is an asset

Important details:

  • FULL TIME POSITION - Work week of 37-40 hours
  • Shift timings are between 8:30 AM and 10:30pm Monday to Sunday.

Click below to check us out!

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About us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Operating since 2007, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario and Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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