Call Center Work From Home Representative **Competitive Base + Bonus +


Cleveland
Cleveland, Ohio

Posted On: July 30, 2020
Last Day to Apply: August 28, 2020

We’re glad you’re here! Apply today to get ahead.

The ideal Business to Business Associate enjoys providing exceptional customer service, is someone who thrives in a sales environment, and loves working with computers and loves talking on the phone. You will receive a text message with some questions when you apply. Please respond when applying. 

How to Apply:

  • Click on "apply now"
  • When you apply, you will get a text message to complete a quick questionnaire. This must be completed in order to be considered!

What WE offer YOU.

Opportunity to earn additional Incentives/Prizes

Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)

We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

There is plenty of room for GROWTH

 We will give you fully PAID training- Classroom style/engaging environment with great support.

Your typical day at work:

As an Outbound Business to Business Associate, you will be answering customer calls, and making them lucrative offers. In addition, you will also make sure that the customers are getting the best value for all their products and services. 

  • Responds to requests from customers for information on products, equipment, services and billing

  • Achieves sales objectives by promoting and selling various product and service solutions

  • Strives to understand customer’s situation and recognized the customer’s needs

  • Ensures first call resolution by satisfying customer requests

  • Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.

  • Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution

  • Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing

  • Protects SP Data’s and client’s brand image

  • Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution

  • Provides quality service that will exceed customer expectations

  • Navigates computerized system and accurately enters data

  • Properly recording the call disposition on the SP Data reporting system

  • Meets or exceeds business standards for quality and productivity

  • Verify sales  if requested

  • Assists with projects and other duties as requested or assigned

  • You own this if:

  • Experience in sales or a call center environment (nice to have, but not required)
  • Excellent listening, verbal, and written communication skills
  • Flexibility to work varying shifts or additional hours as required by business needs
  • Solid computer skills and an aptitude for learning new software

Important details:

  • Work week of 40-44 hours
  • Shift timings are between 8 AM and 6 PM Monday to Saturday.

Click below to check us out!

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About us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout the US and Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

#SPD1 #BusinessToBusiness #CallCenter #Sales #B2B #WorkFromHome #RioRanc

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