Work From Home Customer Service Agent


CANADA
Toronto, Ontario
49 Locations

Overview 

At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security.  For more information on S&P Data, visit our website at https://www.spdatallc.com/about.

 

We are hiring FULL-TIME customer retention specialists to connect with our customers. Our retention specialists handle incoming calls that vary from account questions to basic troubleshooting, identify solutions and provide a resolution.  

 

Qualifications

Our ideal candidate has; 

  • At least 1-year of customer service experience
  • At least 1-year of call centre experience
  • Highschool diploma or equivalent
  • Technical aptitude to be able to navigate multiple platforms simultaneously
  • Experience using Microsoft Tools such as Teams, and Office 365
  • The ability to work from home in a quiet space, free from distraction
  • Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 10 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)
  • USB Headset with microphone or willingness to purchase
  • The ability to work in 8 hour shifts within the hours of 7am to 11pm EST, Monday to Sundays, including mandatory weekend shifts
  • Ability and Willingness to be seated for extended periods of time
  • Ability to de-escalate challenging customer situations
  • Ability to work under pressure and manage conflicting demands
  • Ability to communicate proficiently in English

 

What S&P Data Offers

  • Access and discounts to some amazing client brands
  • Paid training and the opportunity to advance
  • Health, Dental and Medical Benefits
  • The ability to make up to $500 per month in bonus on top of base compensation

**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

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