Director, Culture and Engagement

Fully Remote Job

Last Day to Apply: June 30, 2021

Director, Culture & Engagement

S&P Data is a leading North American Contact Center with a state-of-the-art environment. Operating since 2004, we are proud to be providing employment opportunities across Canada and the USA. We strive for excellence and work alongside some of the best in the industry.  Our customers are what drives us and we pride ourselves on providing the best in class experience every time a customer calls into any of our Contact Centers.

The Director, Culture & Engagement will play an impactful role in creating and driving the Employee Experience initiatives and build mechanisms to help us scale and support efforts across North America. The incumbent will work closely with senior leaders and executives, and be accountable to advance the effectiveness, innovation, engagement, and resiliency of our workforce by implementing leading-edge strategies in people and cultural transformation.

Your Role:

  • Identify critical moments in the employee experience and implement programs to enhance culture and engagement
  • Stay current with leading-edge trends and practices specific to a virtual environment and present innovative solutions to the leadership team
  • Lead a Culture and Engagement Committee to implement initiatives in the company
  • Measure employee satisfaction and program success and use the results to enhance our engagement strategies
  • Drive key initiatives related to employee branding and value proposition, culture, employee surveys, and recognition programs
  • Use data and analytics to assess the effectiveness of employee experience initiatives and provide recommendations to improve future strategies
  • Act as an ambassador for our culture and core values throughout the organization
  • Identify experiential needs and create an environment that attracts and retains talent through a sought-after work culture

About You:

  • Bachelor’s Degree preferred
  • Minimum 8 years of experience in a role leading and developing employee engagement/experience programs with a globally dispersed workforce
  • Experience in a Contact Center a must; preferably in Operations
  • Demonstrated success in building, delivering, and measuring high-impact employee experiences to a diverse workforce
  • Strong program or project management experience with a proven track record of developing, driving, and delivering against implementation plans with a high degree of initiative
  • Exceptional leadership skills including the ability to set direction and vision, drive innovation, and manage change
  • Natural at building relationships, partnering, and influencing others
  • Skilled and comfortable driving strategy
  • Solid track record in rolling out new programs and strategies, dealing with a wide range of internal stakeholders
  • Excellent presentation, interpersonal, and written/verbal communication skills
  • People management experience
  • Experience using data and metrics to determine continuous improvement


S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require accommodation due to a disability and we will work with you to address your needs.

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