Customer Care Representative- Full Time $15.50 per hour

S&P Data is currently seeking to fill the position of Customer Care Representative.

Who is S&P Data?

S&P (Sales & Performance) is one of the leading contracting companies in North America. Operating with several locations across Canada and the United States, we are proud to be a growing multi cultural business offering both remote as well as on location positions for our wide variety of clients. For more information about us please visit out website at https://www.spdatallc.com/about.

Position Overview:

As a Customer Care associate, you would be assisting existing customers via telephone by providing insightful answers to questions and concerns that they have. This includes but is not limited to; billing inquires, installation issues, changing channel subscriptions & activating systems.  

Responsibilities:

• Maintaining timely problem resolution and high levels of customer satisfaction.
• Validating customer information and requests.
• Analyze information presented by the caller to process the next step according to the nature of the inquiry.
• Identify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution ensuring the escalation process is followed if necessary.
• Follow company communication procedures, guidelines and policies
• Knowledge of company promotions and offerings

Requirements:

• High school diploma/equivalent
• 18+ years in age
• Clean criminal record, backchecks will be completed upon hiring
• Customer service experience is an asset
• Call center experience is preffered, but not required.

Why work for us?

• We offer a fun & diverse office working enviornment.
• Competitive wages
• Benefits, Medical/Dental/Vision
• Growth opportunities
• Fully Paid training
• Garunteed Full-time hours
• Fun incentives to meet targets
• Discounts on awesome client brands

Job type: Full-time permanent (8 Hour day, 40 hours per week)

 Wage: $15.50 per hour

Hours of operation: Monday-Sunday 10:30am-10:30pm (only 5 days per week)

Not Remote position: This is a work in office position at our St. John’s location

With COVID-19, we want to assure you that we are doing our part to ensure the health and safety of our staff. This includes mandatory mask wearing while on site, temperature checks upon arrival, & social distancing. As well, we have placed sanitization stations at different locations around the office.

**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

Apply today to start your career with S&P, we are ready for you!