Customer Service Associate


St John's, Newfoundland
St. John's, Newfoundland & Labrador

Posted On: May 25, 2021

Customer Care Representative - Full Time

Position Overview:

As a Customer Care associate you would be assisting existing customers via telephone by providing insightful answers to questions and concerns that they have about their services. This includes but is not limited to; billing inquires, installation issues, changing channel subscriptions & activating systems.  

 Responsibilities:

  • Handle inbound calls from customers who have general inquiries about their TV subscription.
  • Analyze information presented by the caller to process the next steps
  • Present the best products, services, or solutions to customers according to the nature of the inquiry.
  • Complete appropriate documentation for all customer transactions within the systems.
  • Validate customer information and requests.
  • Follow company communication procedures, guidelines, and policies.

 Requirements:

  • High school diploma/equivalent
  • 18+ years in age
  • Clean criminal record, backchecks will be completed upon hiring
  • Customer service experience is an asset
  • Call center experience is preffered, but not required.

Who is S&P Data?

S&P (Sales & Performance) is one of the leading contracting companies in North America. Operating with several locations across Canada and the United States, we are proud to be a growing multi cultural business offering both remote as well as on location positions for our wide variety of clients. For more information about us please visit out website at https://www.spdatallc.com/about.

 Why work for us?

  • We offer a fun & diverse office working enviornment.
  • Competitive wages
  • Benefits, Medical/Dental/Vision
  • Growth opportunities
  • Fully Paid training
  • Garunteed Full-time hours.
  • Fun incentives to meet targets
  • Discounts on awesome client brands and gym memberships. 

 

Job type: Full-time permanent (8 Hours shifts, 40 hours per week)

Wage: $15.50 per hour

Hours of operation: Monday-Friday 10:30am-10:30pm 

Not Remote position: This is a work in the office position at our St. John’s location (Village Mall)

With COVID-19, we want to assure you that we are doing our part to ensure the health and safety of our staff. This includes mandatory mask wearing while on site, temperature checks upon arrival, & social distancing. As well, we have placed sanitization stations at different locations around the office.

Apply today to start your career with S&P, we are ready for you!

**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

 

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