Team Leader - Call Centre

St John's, Newfoundland
St. John's, Newfoundland & Labrador

Posted On: June 09, 2021
Last Day to Apply: June 15, 2021

Are you looking at becoming a Team Leader within a Fortune 500 Company?  Now is your chance.  S&P Data is looking for energetic candidates to help support, coach, mentor and motivate our team of inbound associates. 

The incumbent’s knowledge of small and medium business segment and its products, services and applications will allow him/her to have an advantage when closing sales in the business field 

Main Responsibilities:

  • Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise on call handling.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
  • Stay current on internal work processes, policies and procedures.
  • Promote the S&P Data LLC values through both behavior and attitude, including being an advocate for team members

Qualifications and Qualities:

  • Post secondary education is an asset with at least twoyear experience managing teams
  • Minimum of 2 years experience in a call centre, customer service or sales environment
  •  Minimum of 6 months team leader experience
  •  Experience working and managing a team remotely
  • Strong understanding of internet technology
  • Ability to adapt communication style to obtain desired results
  • Ability to mobilize people in a way to make them adopt individual, social and organizational values
  • Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
  • Ability to constantly focus his efforts on set objectives
  • Ability to work under tight deadlines and peak periods
  • Creative, ability to suggest new ideas and new ways of accomplishing tasks

If this job is for you then i am waiting for your resume.

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