Part Time Onsite Customer Service Representative


Cleveland
Cleveland, Ohio

Posted On: July 15, 2021

The Company:

We are S&P Data and we like to shake things up and DISRUPT the market.  We embrace a team of ENTREPRENUERS that think outside the box and challenge the status quo.  We work hard and encourage INNOVATIVE ideas.  We are the customer service SIDE KICK to our partners, and we provide support for some of the industry leaders in telcom, finance, technology and security.

The Job:

As an on-site Inbound Customer Service Representative, you will interact with customers regarding their services. Responding to billing, general customer service questions and troubleshooting.

What we offer:

  • Three weeks of in-class training plus ample support as you transition into production
  • $13.50 per hour (after you complete 30 days) $12.00 per hour to start
  • Scheduled shifts Friday , Saturday and Monday from 7pm-11pm. 
  • Ongoing training including sales coaching and the potential for leadership development for those with goals to move up the ladder
  • A ton of opportunity for mentorship to prepare you for career advancement as the company grows
  • A safe environment that works hard to protect staff through sanitization stations, temperature checks and distanced workspace. Mask are required upon entry of our building and in all common spaces for those who have not been FULLY vaccinated.

The Duties:

  • Answering incoming calls, providing troubleshooting support and account questions
  • Develop relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution

Do you have experience working in a business to business sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment?

We want you on our team.

Skills for Success:

  • Exceptional verbal and written communication skills allowing you to communicate ideas in a clear and concise manner
  • Ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
  • Deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time
  • You solve problems using past experiences and your creative brain to craft solutions that makes sense for our client and the customer
  • Are self-motivated and able to complete multiple tasks at a time with ease
  • Willingness and desire to receive coaching and mentorship

Click below to check us out:

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Equal Employment Opportunity/Affirmative Action Program

As an equal employment/affirmative action employer, S&P Data employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualification and competence, without regard to race, color, national origin, religion, sex, age, physical or mental disability, marital status, citizenship, veteran status, or any other legally protected classifications or characteristics.

This policy also includes job assignments, transfers, wage and salary reviews and equal treatment in and access to company paid benefits.

Through our EEO and Affirmative Action Program, the company takes positive steps to ensure that equal employment opportunities prevail. Elements of our written program are available to all employees upon request.

Listed below are several employment programs and requirements to which we willingly adhere. The actual statements are posted in visible locations throughout each work location.

Affirmative Action Program/Equal Employment opportunity

  • Sexual Harassment Policy
  • Disabled Veterans/Veterans of the Vietnam Era
  • Drug Free Workplace
  • Family and Medical Leave Act
  • Americans with Disabilities Act
  • Immigration Reform and Control Act

Polygraph Protection Act

  • Job Safety and Health Protection Act (OSHA)
  • Fair Labor Standards Act (FLSA)
  • Ohio Bureau of Worker’s Compensation (OBWC)

**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**

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