Bilingual Team Leader (French/English)


Toronto
Toronto, Ontario
12 Locations
Posted On: September 15, 2021
Last Day to Apply: September 17, 2021

Please note that this is a Bilingual position. To be considered for this position, you must be fluent in both French and English. Your fluency in both languages will be tested during the recruitment process.

This position is a work from home, however you may be required to come to our Toronto location to pick up the equipment.

Salary - 42K + Benefits

Are you the sort of person who likes to lead from the front? Mentor and develop your team and take pride in their achievements?

You are a leader by example, not a manager who sits in a back office studying reports and spreadsheets?

Are you a go getter with a ton of energy that your team would find infectious?

Do you have a background running sales teams and are looking for that next step in your career where you can utilize the talents and skills that you have mastered?

Main Responsibilities:

  • Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets ontractual Key Performance Indicator (KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise on call handling.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
  • Stay current on internal work processes, policies and procedures.

Qualifications and Qualities:

  • You must be fluent in both French and English
  • Post secondary education is an asset with at least two years experience managing teams
  • Minimum of  1 year+ team leader experience in a similar environment
  • Experience working and managing a team remotely
  • Strong understanding of internet technology
  • Ability to adapt communication style to obtain desired results
  • Ability to mobilize people in a way to make them adopt individual, social and organizational values
  • Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
  • Ability to constantly focus his efforts on set objectives
  • Ability to work under tight deadlines and peak periods
  • Creative, ability to suggest new ideas and new ways of accomplishing tasks

If this job is for you, then I am waiting for your resume.

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