Contact Center Team Leader - Immediate Start

Cleveland, Ohio

Last Day to Apply: September 30, 2021

Are you the sort of person who likes to lead from the front? Mentor and develop your team and take pride in their achievements?

Are you a people person who enjoys mentoring and developing your team to be the best that they can be?

You are a leader by example, not a manager who sits in a back office studying reports and spreadsheets?

Are you a go getter with a ton of energy that your team would find infectious?

Do you have a background leading sales teams and are looking for that next step in your career where you can utilize the talents and skills that you have mastered?

If you have the will and the skill we can take you to the next level in your career.

Please note - this job is based at our Cleveland downtown location 

We offer a competitive salary + bonus + benefits OTE in first year are $47800!

Main Responsibilities:

  • Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets ontractual Key Performance Indicator (‘KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise on call handling.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
  • Stay current on internal work processes, policies and procedures.

Qualifications and Qualities:

  • Post secondary education is an asset with at least two years experience leading teams in a call/contact center environment.
  • Minimum of  1 year+ team leader experience in a similar environment
  • Experience working and managing a team remotely
  • Strong understanding of internet technology
  • Ability to adapt communication style to obtain desired results
  • Ability to mobilize people in a way to make them adopt individual, social and organizational values
  • Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
  • Ability to constantly focus his efforts on set objectives
  • Ability to work under tight deadlines and peak periods
  • Creative, ability to suggest new ideas and new ways of accomplishing tasks

If this job is for you then i am waiting for your resume.

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